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I would not recommend this place at all for children. We went for an assessment and the environment is not suitable for children. I wish I had listened to my initial gut reaction when we waited in the lobby and left instead of waiting for an assessment. I had no idea as it was my first experience looking for an assessment of my child, but glad I eventually stuck with my gut and refused services. Will be taking my child to Children's instead.

This place is incredibly manipulative and unethical. While we were waiting in the lobby area, we witnessed a girl that was being detained and cussing out the police. I witnessed patients being discharged that looked like they had been fed so much medicine they were almost zombie like. They kept my ID and insurance card until we were called back to be seen and now I understand that is a tactic they use to keep you at the facility.

When we were called back, I clarified again for the 3rd time that we were only there for an assessment and to get options for out patient therapy and resources for therapists. They confirmed that was totally what we were doing. In the meantime, they locked away my belongings and then put my son and I in a room with another patient (child) who looked to be no more than 9. She had no parent with her and she looked like she had been heavily medicated as well.

They ended up taking that patient somewhere and in the meantime, the cops and girl who had been cussing and fighting them were brought down. They took the girl's picture and then put her in the same waiting room and my son and I  with no cops or workers to ensure our safety.

At this point, I made the decision to leave and take my son to Children's for his assessment. When I asked for my belongings and let them know, they informed me that we had already filled out paperwork to be admitted so if we left it would be against medical advisement and they would call CPS on us ... Told me that they were ready to do his assessment now and then they could get us out of there.

So against my better instincts, we stayed and did the assessment. They kept feeding me more paperwork and looked like they were trying to keep my 7 year old there in-patient even though I had told them we would not be doing that and he did not need that level of therapy. I went as far to write that on one of his forms.

After the "licensed" therapist came to assess my son, the head lady came back and said that if we left it would be against medical advice and they would call CPS...we signed the paperwork and left.

We went to children's the next day and had an amazing experience for his assessment, he was cleared and we were provided resources to set him up with weekly therapy.

Dallas Behavioral is incredibly unethical and even if someone did indeed need in patient care, I would highly advise you stay away from there. Every patient I saw was heavily medicated and very zombie like. I feel so terrible for all of the kids there with no parent to advocate for them.

I will say while the staff was very manipulative, they were kind in all of my personal interactions.

It was the most traumatizing day of my life and would advise you to stay away!

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The services rendered at this facility appear to have exacerbated my daughter's pre-existing mental health condition. Our observations indicate an approach characterized by excessive indulgence, the abrupt cessation of her prescribed medications, and insufficient communication. Furthermore, there was a consistent effort to discharge her prematurely after only ten days, despite her ongoing instability. On the tenth day, during an attempt to pick her up, she resisted, necessitating physical intervention by staff to place her in my vehicle. Subsequently, she exited the moving vehicle and attempted to enter oncoming traffic. Consequently, she was readmitted to the facility. Ten days later, we were again informed of her readiness for discharge. I requested a discharge planning meeting with the social worker and medical director, but despite assurances, these calls were not returned. Repeated attempts to contact them were similarly unsuccessful. Upon our arrival to pick her up, we were informed that doing so would be against medical advice, preventing her discharge. The following day, Child Protective Services was contacted, alleging abandonment, which is an inaccurate representation of the situation. My objective was to secure a safe environment for her until her admission to a Residential Treatment Center, which I independently arranged due to the facility's lack of assistance in that regard.

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My daughter stayed here for a week, and the intake process was excellent. I want call her name, but there was a lady who prayed with my daughter. I thank you so much.  They made me feel at ease. It was hard leaving her there, but she needed help.  She was extremely nervous at first, but she quickly grew comfortable. She liked her therapist and really enjoyed the group therapy sessions. She also connected with other patients she could relate to. The nurses were very helpful and took the time to explain the process and how everything worked. I was able to speak with the staff whenever I needed to, and they were always supportive. You must follow their policy and procedure. My daughter wanted to stay for the 10-day program, so it helped her. She’s not completely cured yet, but the foundation has been set. I just need continued follow-up and support through the outside resources they provide. There were a few things I didn't like. It can be replaced.

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I was sent here involuntarily per the court. I was supposed to stay 5-7 days but with the new years holiday and a couple of weekends I was there a little longer.
The facility places you in units based on your needs and diagnosis.
I was in unit one for my duration so I can’t speak to any of the other units and what happens there.

I was terrified coming in having not ever being at a facility like this before I had no idea what to expect. When I came in it was night and I heard some yelling and cursing that added to my anxiety. I am from a somewhat affluent suburb and had only seen places like this in the movies.

Unit one was made up of men and women. That also made me apprehensive. There are two people to a room. Which consists of two single beds two bookcases and a bathroom. Everything had been well thought out as far as safety measures.

There is a common room where everyone can socialize if they want to. All of this is supervised by the techs and other staff which gave me a huge sense of security.

There is a schedule for waking up, getting vitals, medication, meals, gym, group therapy ( which was done by Carmen) shout out to Carmen she was really helpful in so many ways!
Also on the schedule was hygiene and bedtime. I’m not a scheduled person and like to stay up late and sleep in. By the end of the stay I had learned to appreciate the schedule and am trying to stick to one now that I am at home.

I can not say enough about how wonderful the staff on Unit 1 was. I could list names but it would be too many and I’m really bad at names and remembering them.
The nurses were amazing and really took prided in their work and it showed. The techs made up the rest of the staff on the floor and they do so many things from doing 15 minute rounds for 12 hours to handling meal service being there to lend an ear. Being silly sometimes to lighten the mood and bring laughter. Kanard I’m speaking about your little happy dances. Sheena and Mary were like the mothers we didn’t have in there. Brittany the protective big sister who you could tell anything to and Dylon and big Rod I’m sure that’s his name but if not the big part will ensure that you know whom I’m speaking of. They were all very empathetic to our situations and just so very good to have in our unit.

That was probably my one complaint. I would have liked to have had more healthy food options especially fresh fruit. I did ask for some and I got an orange that they had cut up the way that moms do. I feel that above and beyond given their workload so shout out kitchen staff.

I know I’m going to leave out people by names because I’m bad at remembering them but I will never forget Charles and Ezeck the two nurses that really looked out for everyone’s health and well being

Like I said Unit one is exactly where I needed to be at that point in my situation and time.

To sum it up amazing morning and nighttime staff on Unit one.

Areas that need improvement
- healthier food options
-opportunities for a variety of physical exercise- maybe an instructor led yoga class if for nothing else but stretching and breathing exercises.
- daytime activities aside from tv. I really would have appreciated a book to read or a chore- just something to do.
- lastly I was not as all impressed with the Doctors I had and the ones I observed. They were focused on medication but not what got us there or the help we needed. A lot of the times they were very dismissive to the patients. I was sent to this hospital to get better but they really offered no counseling at all. I mean at all. The only therapy we got was from Carmen and again she was awesome but it was in a group and not necessarily suited to individual needs so they really need counselors!!!

Healthy food
Opportunities for physical exercise.
Counselors
More mentally stimulating options like I said even a book or a crossword puzzle would help during the hours of boredom.

I hope the powers that be read this and give the recognition this staff deserves!! PS they love food…wink wink.

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My experience at Dallas Behavioral Health Hospital was honestly one of the most frustrating and disappointing times of my life. From the moment I was admitted, I felt like most of the staff didn’t actually care about the patients’ well-being. Many of them were rude, dismissive, and lacked empathy. It often felt like we were being treated more like a burden than people who came here for help and healing.

One night, a staff member even brought in her own fan, set it up in the common room, and got comfortable while everyone else was asleep. It was unprofessional and unsettling — especially in a place where patients are supposed to feel safe and monitored. That kind of behavior made it hard to trust the staff or feel supported.

The doctor also tried to keep me hospitalized for 11 days, even though the usual stay for my situation is typically between 7–10 days. I was doing everything I was supposed to — going to groups, taking my medications, and participating — but I still felt like my progress was being ignored and my discharge was being unnecessarily delayed. It felt like no one was really listening to me or considering how I was actually doing.

That said, I do want to mention that there were a few staff members who stood out in a positive way. Kennard and Jarvis were always kind, respectful, and treated patients like actual human beings. Some of the nurses were also caring and tried their best to make things easier, even when the rest of the environment felt cold and disorganized. And I can’t say enough about Karmen, the therapist — she was absolutely amazing. She genuinely listened, showed compassion, and made a real effort to help me and others work through what we were going through. She was one of the only people there who made me feel truly seen and understood.

Overall, while there were a few good people working there, my overall experience was deeply negative. The lack of professionalism, compassion, and proper communication made a hard time in my life even harder. I really hope this hospital takes these kinds of experiences seriously and makes changes so that future patients are treated with more respect, empathy, and care.

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