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I’m giving two stars because the director is kind, but 2 stars feels generous. We thought we needed to put my friend on hospice he was doing so poorly. His blood sugars went to 36 because he was given insulin without regard to what he was eating (as a type 1 diabetic). I requested they call ambulance and the nurse said she had to get approval from doctor. In what world is that how things work? Once at hospital, he became alive again - and turned into a new person, cracking jokes, energetic, and far from needing hospice. The Woodbine staff did not spend adequate time with him while eating as he wasn’t able to feed himself enough, meals consistently contained gluten despite having Celiac’s, and he lost around 15-20 pounds in his 5-6 weeks there. The hospital also noted he had bedsores on his feet and legs - which left him screaming in pain. When he was transferred from the 3-person room to a 2-person room, all of his belongings disappeared outside of a jacket, sneakers, pair of boxers, and one other thing I’m forgetting - the nurses said two men took the items but TBD on what police say.

The director truly cares and I wish Jennifer all the best but, to put it as gently as I am willing, I’d sooner die than be a resident of this facility. Once he arrived to hospital, provider said my friend had one of the worst UTIs they’ve seen - which is surely a result of him being forced to urinate and defecate on himself in a diaper that I can only assume wasn’t cleaned enough.

I have hopes hearing the director’s goals that this place will improve but I cannot not say something following this experience.

Jennifer, I’m sorry for the bad review, but substantial change must be implemented. You even know I didn’t list all my concerns here.

https://www.google.com/local/content/rap/report?postId=Ci9DQUlRQUNvZENodHljRjlvT2toNWVVa3hhM1pNVFRneGNGRk5ZbU5YUWxjNU1GRRAB&d=17924085&t=1

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I had a very positive experience with Woodbine Rehabilitation & Healthcare Center. From the start, the staff was professional, compassionate, and attentive. It was clear that they genuinely care about the residents and take pride in the care they provide.

The facility was clean and well maintained, and communication with staff was thoughtful and respectful. Any questions or concerns were addressed promptly, which made a big difference during an already stressful time. The nursing and support teams showed patience, kindness, and consistency, and that level of care did not go unnoticed.

I would confidently recommend Woodbine to anyone looking for a rehabilitation and healthcare center where residents are treated with dignity and care.

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I recently visited Woodbine Rehabilitation and Healthcare Center to teach a cpr class, and I was thoroughly impressed. The facility was exceptionally clean and had a fresh, welcoming scent throughout. I was greeted at the front desk with a warm smile, which set a positive tone right from the start. Chelsea, the nurse educator, was knowledgeable and professional, and Donna, the Administrator, was incredibly helpful and accommodating. The training room was well-equipped and comfortable—an excellent space for learning. Overall, a great experience in a well-run facility!

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While the Woodbine Rehabilitation Facility is clean and well-maintained, the level of care provided is extremely poor and deeply concerning.

There appears to be little to no coordination among the nursing staff, and medical records are not adequately reviewed prior to administering care. Requests for pain medications and basic services often go unanswered or are significantly delayed.

My mother was admitted solely for wound care following surgery. She has a complex medical history, including a staph infection and sepsis from an open wound not properly drained, a traumatic brain injury (TBI) that includes a subdural hemorrhage, which causes severe headaches that can escalate quickly if not treated early. This information was communicated clearly and should have been evident in her medical records.

Despite my mother repeatedly requesting medication for an escalating headache, her concerns were ignored until the pain reached a critical and irreversible level. At that point, I informed the staff that there was nothing they could do other than call an ambulance. Shockingly, after debating the situation with me, staff stated that my mother could call 911 herself if she felt it was necessary. It is unacceptable that in a medical emergency, the responsibility was placed on the patient rather than the facility.

Eventually, an ambulance was called, and my mother was admitted to the hospital, where she required multiple pain medications simply to bring the headache under control—something that could have been avoided with proper attention, timely medication, and a thorough review of her medical history.

Additionally, we were informed that wound care was only available once a week, despite the doctor’s explicit orders for wound care three times a week.

This experience was distressing and frightening. While this facility has the potential to be a great place, it is clearly understaffed, and there is a significant lack of attention to detail and patient advocacy. I genuinely worry about patients who do not have family members present to advocate for them.

Overall, this was a horrible experience, and I would not recommend this facility based on the level of care we encountered.

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Review for Woodbine Rehabilitation & Healthcare Center – Alexandria, VA

I stayed at Woodbine after my left hip replacement and want to thank the many caring people who helped me recover, while also sharing a few honest areas that need attention.

Nursing & Care:
Stacy and DeeDee were excellent, and the Black nurse with the thick accent who often relieved Stacy was wonderful. CNAs Assa (shower aide) and Jeanette (mornings) were amazing—gentle, kind, and always willing to help.

Therapy:
PT Stephen was outstanding, Mohamed very good, and the entire PT team was skilled and encouraging. The OT staff were kind and supportive, offering stretches even when I didn’t need much direct therapy.

Cleanliness & Laundry:
Housekeeping did a terrific job keeping everything spotless and well-stocked. Laundry service was quick and reliable, though fresh linens ran out fast after deliveries.

Activities & Comfort:
The activity coordinator was upbeat and caring, and the bright sitting area near the nurses’ station was lovely. The beds, however, were uncomfortable, and the TV sound system should be linked to the bed remote—much better for shared rooms. Allowing access to Netflix or Prime Video would also improve comfort for longer stays.

Ice & Supplies:
Ice packs took too long to refreeze, and staff said the freezer doesn’t get cold enough. Reliable ice is crucial for post-surgical recovery.

Food & Refrigerator Policy:
Meals were disappointing, especially for diabetics. I ended up buying my own food. The 3-day refrigerator rule makes sense for leftovers but not sealed grocery items with expiration dates. I worried my food would be thrown away early. Please consider expanding refrigerator space or using two systems—one for leftovers and one for store-bought items.

Administration & Discharge:
Case management (Angela/Angie) was unresponsive despite multiple calls starting October 2. My walker wasn’t ordered until after discharge. Thankfully, Don and Robbie in administration were exceptional—professional, proactive, and compassionate. They stepped in when others didn’t and truly made a difference.

Overall, the nurses, CNAs, therapists, and administrators like Don and Robbie made my stay positive and productive. With better case-management follow-through, improved food, and small comfort upgrades, Woodbine could easily be five stars.

Woodbine Operator Llc

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