| Room was "always" clean2024-10-01 to 2025-09-30 · 40 cases | 95 | 73 | 74.1 | | Better than 99% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 40 cases | 5 | 8 | 9.034 | | Better than 73% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 40 cases | 0 | 18 | 16.86 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 85.65 | | |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 3.243 | | |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 40 cases | 83 | 80 | 80.88 | | Better than 69% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 91.24 | | |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 40 cases | 0 | 4 | 3.864 | | The best result, shared by 4% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 3.378 | | |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 40 cases | 17 | 16 | 15.25 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 40 cases | 76 | 79 | 82.32 | | Worse than 71% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 91.27 | | |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 40 cases | 8 | 5 | 4.508 | | Worse than 84% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 3.324 | | |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 40 cases | 16 | 16 | 13.17 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 40 cases | 78 | 61 | 64.15 | | Better than 96% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 77.19 | | |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 40 cases | 12 | 19 | 17.63 | | Better than 86% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 2.703 | | |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 40 cases | 10 | 19 | 18.22 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 84.11 | | |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 40 cases | 8 | 13 | 14.68 | | Better than 90% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 2.892 | | |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 40 cases | 92 | 87 | 85.32 | | Better than 90% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 16.72 | | |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 83.28 | | |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 77.08 | | |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 6.04 | | |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 16.88 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 80.22 | | |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 4.94 | | |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 14.84 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 87.32 | | |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 3.32 | | |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 9.36 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 40 cases | 3 | 8 | 7.492 | | Better than 88% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 40 cases | 15 | 20 | 19.42 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 40 cases | 82 | 72 | 73.08 | | Better than 85% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 88.14 | | |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 3.378 | | |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 76.14 | | |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 9.56 | | |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 14.3 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 75.8 | | |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 5.68 | | |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 18.52 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 77.54 | | |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 4.38 | | |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 18.08 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 87.26 | | |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 2.66 | | |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 10.08 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 40 cases | 79 | 59 | 66.03 | | Better than 95% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 40 cases | 3 | 9 | 6.61 | | Better than 89% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 40 cases | 18 | 31 | 27.36 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 84.54 | | |
| Quietness - star rating2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 3.838 | | |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 40 cases | 6 | 5 | 5.068 | | Worse than 55% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 40 cases | 70 | 71 | 71.24 | | Worse than 53% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 87.11 | | |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 40 cases | 24 | 23 | 23.69 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 3.595 | | |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 49.7 | | |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 27.84 | | |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 22.46 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 3.216 | | |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 12.78 | | |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 87.22 | | |