| Room was "always" clean2024-10-01 to 2025-09-30 · 10,002 cases | 60 | 73 | 64.86 | | Worse than 94% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 10,002 cases | 16 | 8 | 13.14 | | Worse than 92% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 10,002 cases | 24 | 18 | 22 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 10,002 cases | 80 | 87 | 82.57 | | Worse than 91% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 10,002 cases | 2 | 4 | 2.571 | | Worse than 83% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 10,002 cases | 74 | 80 | 76.71 | | Worse than 82% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 10,002 cases | 89 | 91 | 90.43 | | Worse than 79% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 10,002 cases | 6 | 4 | 5.286 | | Worse than 76% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 10,002 cases | 2 | 3 | 2.857 | | Worse than 79% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 10,002 cases | 20 | 16 | 18 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 10,002 cases | 74 | 79 | 75.57 | | Worse than 83% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 10,002 cases | 89 | 91 | 89.71 | | Worse than 71% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 10,002 cases | 7 | 5 | 6 | | Worse than 72% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 10,002 cases | 2 | 3 | 2.429 | | Worse than 71% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 10,002 cases | 19 | 16 | 18.43 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 10,002 cases | 53 | 61 | 57 | | Worse than 90% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 10,002 cases | 72 | 77 | 73.86 | | Worse than 84% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 10,002 cases | 26 | 19 | 23.43 | | Worse than 88% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 10,002 cases | 2 | 3 | 2.143 | | Worse than 53% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 10,002 cases | 21 | 19 | 19.57 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 10,002 cases | 87 | 86 | 85.43 | | Better than 55% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 10,002 cases | 13 | 13 | 14.14 | | Better than 47% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 10,002 cases | 4 | 3 | 3.143 | | Better than 55% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 10,002 cases | 87 | 87 | 85.86 | | Better than 47% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 10,002 cases | 15 | 14 | 16 | | Worse than 51% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 10,002 cases | 85 | 86 | 84 | | Worse than 51% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 10,002 cases | 69 | 74 | 71 | | Worse than 81% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 10,002 cases | 9 | 7 | 7.571 | | Worse than 75% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 10,002 cases | 22 | 19 | 21.43 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 10,002 cases | 72 | 77 | 73.71 | | Worse than 82% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 10,002 cases | 8 | 6 | 6.714 | | Worse than 77% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 10,002 cases | 20 | 17 | 19.57 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 10,002 cases | 81 | 85 | 83.43 | | Worse than 80% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 10,002 cases | 5 | 3 | 3.857 | | Worse than 73% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 10,002 cases | 14 | 11 | 12.71 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 10,002 cases | 13 | 8 | 11.14 | | Worse than 85% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 10,002 cases | 26 | 20 | 24.14 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 10,002 cases | 61 | 72 | 64.71 | | Worse than 87% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 10,002 cases | 84 | 88 | 85.57 | | Worse than 85% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 10,002 cases | 2 | 3 | 2.571 | | Worse than 78% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 10,002 cases | 68 | 74 | 71.57 | | Worse than 86% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 10,002 cases | 13 | 9 | 11.14 | | Worse than 80% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 10,002 cases | 19 | 16 | 17.29 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 10,002 cases | 70 | 75 | 73.43 | | Worse than 80% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 10,002 cases | 8 | 5 | 6.571 | | Worse than 78% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 10,002 cases | 22 | 20 | 20 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 10,002 cases | 71 | 77 | 74.14 | | Worse than 81% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 10,002 cases | 6 | 4 | 5.286 | | Worse than 71% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 10,002 cases | 23 | 19 | 20.57 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 10,002 cases | 80 | 86 | 84.14 | | Worse than 88% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 10,002 cases | 4 | 3 | 3.429 | | Worse than 72% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 10,002 cases | 16 | 11 | 12.43 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 10,002 cases | 47 | 59 | 50.71 | | Worse than 86% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 10,002 cases | 18 | 9 | 15.29 | | Worse than 88% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 10,002 cases | 35 | 31 | 34 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 10,002 cases | 75 | 82 | 77.14 | | Worse than 84% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 10,002 cases | 2 | 3 | 2.571 | | Worse than 76% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 10,002 cases | 7 | 5 | 7.286 | | Worse than 67% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 10,002 cases | 64 | 71 | 64 | | Worse than 76% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 10,002 cases | 84 | 87 | 84.43 | | Worse than 74% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 10,002 cases | 29 | 23 | 28.71 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 10,002 cases | 3 | 4 | 2.857 | | Worse than 58% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 10,002 cases | 39 | 47 | 42.71 | | Worse than 89% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 10,002 cases | 38 | 30 | 35.29 | | Worse than 87% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 10,002 cases | 23 | 22 | 22 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 10,002 cases | 2 | 3 | 2.571 | | Worse than 81% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 10,002 cases | 11 | 12 | 12.43 | | Better than 59% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 10,002 cases | 89 | 88 | 87.57 | | Better than 59% of US hospitals |