| Room was "always" clean2024-10-01 to 2025-09-30 · 421 cases | 74 | 73 | 72.2 | | Better than 51% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 421 cases | 9 | 8 | 8.78 | | Worse than 53% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 421 cases | 17 | 18 | 19.02 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 421 cases | 87 | 87 | 86.82 | | Better than 47% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 421 cases | 4 | 4 | 3.514 | | Better than 47% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 421 cases | 74 | 80 | 75.76 | | Worse than 82% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 421 cases | 89 | 91 | 89.84 | | Worse than 79% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 421 cases | 5 | 4 | 5.713 | | Worse than 61% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 421 cases | 2 | 3 | 2.855 | | Worse than 79% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 421 cases | 21 | 16 | 18.53 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 421 cases | 77 | 79 | 75.81 | | Worse than 63% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 421 cases | 90 | 91 | 89.11 | | Worse than 55% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 421 cases | 6 | 5 | 7.043 | | Worse than 56% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 421 cases | 3 | 3 | 2.688 | | Worse than 37% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 421 cases | 17 | 16 | 17.15 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 421 cases | 55 | 61 | 58.95 | | Worse than 83% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 421 cases | 74 | 77 | 75.75 | | Worse than 72% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 421 cases | 24 | 19 | 21.56 | | Worse than 78% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 421 cases | 2 | 3 | 2.449 | | Worse than 53% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 421 cases | 21 | 19 | 19.48 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 421 cases | 87 | 86 | 84.61 | | Better than 55% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 421 cases | 13 | 13 | 15.03 | | Better than 47% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 421 cases | 4 | 3 | 3.08 | | Better than 55% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 421 cases | 87 | 87 | 84.97 | | Better than 47% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 421 cases | 15 | 14 | 16.39 | | Worse than 51% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 421 cases | 85 | 86 | 83.61 | | Worse than 51% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 421 cases | 71 | 74 | 70.69 | | Worse than 68% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 421 cases | 7 | 7 | 8.855 | | Worse than 47% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 421 cases | 22 | 19 | 20.45 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 421 cases | 76 | 77 | 73.94 | | Worse than 57% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 421 cases | 8 | 6 | 7.637 | | Worse than 77% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 421 cases | 16 | 17 | 18.43 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 421 cases | 83 | 85 | 81.99 | | Worse than 66% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 421 cases | 4 | 3 | 4.958 | | Worse than 51% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 421 cases | 13 | 11 | 13.06 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 421 cases | 9 | 8 | 10.01 | | Worse than 59% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 421 cases | 25 | 20 | 22.36 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 421 cases | 66 | 72 | 67.63 | | Worse than 72% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 421 cases | 86 | 88 | 86.85 | | Worse than 69% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 421 cases | 3 | 3 | 3.047 | | Worse than 45% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 421 cases | 69 | 74 | 72.06 | | Worse than 81% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 421 cases | 15 | 9 | 10.94 | | Worse than 91% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 421 cases | 16 | 16 | 17 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 421 cases | 70 | 75 | 71.11 | | Worse than 80% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 421 cases | 6 | 5 | 7.488 | | Worse than 51% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 421 cases | 24 | 20 | 21.4 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 421 cases | 70 | 77 | 72.49 | | Worse than 85% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 421 cases | 5 | 4 | 6.121 | | Worse than 55% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 421 cases | 25 | 19 | 21.39 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 421 cases | 82 | 86 | 82.8 | | Worse than 78% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 421 cases | 4 | 3 | 3.779 | | Worse than 72% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 421 cases | 14 | 11 | 13.42 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 421 cases | 43 | 59 | 47.5 | | Worse than 93% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 421 cases | 26 | 9 | 17.79 | | Worse than 98% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 421 cases | 31 | 31 | 34.71 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 421 cases | 70 | 82 | 74.85 | | Worse than 96% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 421 cases | 1 | 3 | 2.203 | | The lowest rating, shared by 4% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 421 cases | 8 | 5 | 7.623 | | Worse than 76% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 421 cases | 70 | 71 | 68.6 | | Worse than 53% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 421 cases | 86 | 87 | 85.85 | | Worse than 58% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 421 cases | 22 | 23 | 23.77 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 421 cases | 3 | 4 | 3.431 | | Worse than 58% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 421 cases | 41 | 47 | 45.33 | | Worse than 80% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 421 cases | 32 | 30 | 32.51 | | Worse than 57% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 421 cases | 27 | 22 | 22.16 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 421 cases | 3 | 3 | 2.859 | | Worse than 40% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 421 cases | 12 | 12 | 13.94 | | Better than 48% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 421 cases | 88 | 88 | 86.06 | | Better than 48% of US hospitals |