| Room was "always" clean2024-10-01 to 2025-09-30 · 1,021 cases | 65 | 73 | 69.3 | | Worse than 82% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 1,021 cases | 15 | 8 | 10.85 | | Worse than 89% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 1,021 cases | 20 | 18 | 19.85 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 1,021 cases | 82 | 87 | 84.11 | | Worse than 83% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 1,021 cases | 2 | 4 | 2.86 | | Worse than 83% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 1,021 cases | 76 | 80 | 79.59 | | Worse than 72% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 1,021 cases | 90 | 91 | 91.42 | | Worse than 66% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 1,021 cases | 4 | 4 | 4.111 | | Worse than 42% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 1,021 cases | 3 | 3 | 3.5 | | Worse than 49% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 1,021 cases | 20 | 16 | 16.3 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 1,021 cases | 75 | 79 | 78.2 | | Worse than 77% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 1,021 cases | 90 | 91 | 90.27 | | Worse than 55% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 1,021 cases | 7 | 5 | 5.521 | | Worse than 72% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 1,021 cases | 3 | 3 | 3.07 | | Worse than 37% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 1,021 cases | 18 | 16 | 16.28 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 1,021 cases | 56 | 61 | 61.03 | | Worse than 77% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 1,021 cases | 74 | 77 | 76.51 | | Worse than 72% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 1,021 cases | 23 | 19 | 19.58 | | Worse than 73% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 1,021 cases | 2 | 3 | 2.63 | | Worse than 53% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 1,021 cases | 21 | 19 | 19.38 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 1,021 cases | 85 | 86 | 85.82 | | Worse than 57% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 1,021 cases | 15 | 13 | 13.17 | | Worse than 63% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 1,021 cases | 3 | 3 | 3.35 | | Worse than 45% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 1,021 cases | 85 | 87 | 86.83 | | Worse than 63% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 1,021 cases | 18 | 14 | 14.7 | | Worse than 74% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 1,021 cases | 82 | 86 | 85.3 | | Worse than 74% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 1,021 cases | 70 | 74 | 72.65 | | Worse than 74% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 1,021 cases | 8 | 7 | 7.064 | | Worse than 63% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 1,021 cases | 22 | 19 | 20.28 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 1,021 cases | 75 | 77 | 75.91 | | Worse than 64% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 1,021 cases | 7 | 6 | 6.191 | | Worse than 64% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 1,021 cases | 18 | 17 | 17.9 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,021 cases | 81 | 85 | 84.26 | | Worse than 80% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,021 cases | 5 | 3 | 3.827 | | Worse than 73% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,021 cases | 14 | 11 | 11.91 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 1,021 cases | 10 | 8 | 9.248 | | Worse than 67% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 1,021 cases | 21 | 20 | 21.47 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 1,021 cases | 69 | 72 | 69.28 | | Worse than 60% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 1,021 cases | 87 | 88 | 87.04 | | Worse than 58% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 1,021 cases | 3 | 3 | 3.12 | | Worse than 45% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 1,021 cases | 72 | 74 | 74.28 | | Worse than 62% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 1,021 cases | 9 | 9 | 9.173 | | Better than 48% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 1,021 cases | 19 | 16 | 16.55 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 1,021 cases | 71 | 75 | 74.9 | | Worse than 74% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 1,021 cases | 6 | 5 | 5.573 | | Worse than 51% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 1,021 cases | 23 | 20 | 19.53 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 1,021 cases | 73 | 77 | 76.58 | | Worse than 70% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 1,021 cases | 5 | 4 | 4.364 | | Worse than 55% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 1,021 cases | 22 | 19 | 19.05 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,021 cases | 84 | 86 | 85.7 | | Worse than 65% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,021 cases | 3 | 3 | 2.773 | | Worse than 50% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,021 cases | 13 | 11 | 11.53 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 1,021 cases | 65 | 59 | 56.73 | | Better than 69% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 1,021 cases | 7 | 9 | 11.16 | | Better than 61% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 1,021 cases | 28 | 31 | 32.11 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 1,021 cases | 85 | 82 | 80.12 | | Better than 71% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 1,021 cases | 4 | 3 | 3.12 | | Better than 56% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 1,021 cases | 7 | 5 | 6.291 | | Worse than 67% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 1,021 cases | 70 | 71 | 68.51 | | Worse than 53% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 1,021 cases | 87 | 87 | 85.75 | | Worse than 49% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 1,021 cases | 23 | 23 | 25.2 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 1,021 cases | 4 | 4 | 3.39 | | Better than 42% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 1,021 cases | 40 | 47 | 46.3 | | Worse than 85% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 1,021 cases | 38 | 30 | 30.8 | | Worse than 87% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 1,021 cases | 22 | 22 | 22.9 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 1,021 cases | 3 | 3 | 3.21 | | Worse than 40% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 1,021 cases | 13 | 12 | 12.2 | | Worse than 52% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 1,021 cases | 87 | 88 | 87.8 | | Worse than 52% of US hospitals |