| Room was "always" clean2024-10-01 to 2025-09-30 · 551 cases | 63 | 73 | 69.54 | | Worse than 87% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 551 cases | 16 | 8 | 10.27 | | Worse than 92% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 551 cases | 21 | 18 | 20.2 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 551 cases | 81 | 87 | 85.15 | | Worse than 87% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 551 cases | 2 | 4 | 3.13 | | Worse than 83% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 551 cases | 71 | 80 | 79.3 | | Worse than 93% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 551 cases | 87 | 91 | 91.43 | | Worse than 93% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 551 cases | 9 | 4 | 4.75 | | Worse than 95% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 551 cases | 2 | 3 | 3.463 | | Worse than 79% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 551 cases | 20 | 16 | 15.95 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 551 cases | 71 | 79 | 78.45 | | Worse than 93% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 551 cases | 87 | 91 | 90.5 | | Worse than 90% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 551 cases | 8 | 5 | 5.893 | | Worse than 84% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 551 cases | 2 | 3 | 3.019 | | Worse than 71% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 551 cases | 21 | 16 | 15.66 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 551 cases | 53 | 61 | 60.82 | | Worse than 90% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 551 cases | 71 | 77 | 76.96 | | Worse than 90% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 551 cases | 27 | 19 | 19.86 | | Worse than 91% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 551 cases | 2 | 3 | 2.704 | | Worse than 53% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 551 cases | 20 | 19 | 19.32 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 551 cases | 83 | 86 | 86.83 | | Worse than 74% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 551 cases | 17 | 13 | 12.75 | | Worse than 79% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 551 cases | 3 | 3 | 3.648 | | Worse than 45% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 551 cases | 83 | 87 | 87.25 | | Worse than 79% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 551 cases | 20 | 14 | 13.96 | | Worse than 84% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 551 cases | 80 | 86 | 86.04 | | Worse than 84% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 551 cases | 66 | 74 | 73.88 | | Worse than 92% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 551 cases | 10 | 7 | 7.232 | | Worse than 84% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 551 cases | 24 | 19 | 18.89 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 551 cases | 70 | 77 | 76.98 | | Worse than 90% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 551 cases | 9 | 6 | 6.357 | | Worse than 86% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 551 cases | 21 | 17 | 16.66 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 551 cases | 77 | 85 | 84.46 | | Worse than 95% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 551 cases | 6 | 3 | 4.036 | | Worse than 86% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 551 cases | 17 | 11 | 11.5 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 551 cases | 18 | 8 | 9.911 | | Worse than 97% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 551 cases | 32 | 20 | 22.54 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 551 cases | 50 | 72 | 67.55 | | Worse than 99% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 551 cases | 80 | 88 | 86.72 | | Worse than 97% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 551 cases | 2 | 3 | 2.981 | | Worse than 78% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 551 cases | 64 | 74 | 74.29 | | Worse than 96% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 551 cases | 16 | 9 | 9.679 | | Worse than 94% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 551 cases | 20 | 16 | 16.04 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 551 cases | 69 | 75 | 75.66 | | Worse than 84% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 551 cases | 12 | 5 | 6.125 | | Worse than 97% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 551 cases | 19 | 20 | 18.21 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 551 cases | 67 | 77 | 77 | | Worse than 94% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 551 cases | 10 | 4 | 4.946 | | Worse than 95% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 551 cases | 23 | 19 | 18.05 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 551 cases | 78 | 86 | 85.23 | | Worse than 93% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 551 cases | 6 | 3 | 3.125 | | Worse than 92% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 551 cases | 16 | 11 | 11.64 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 551 cases | 39 | 59 | 47.63 | | Worse than 97% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 551 cases | 22 | 9 | 17.7 | | Worse than 95% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 551 cases | 39 | 31 | 34.68 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 551 cases | 69 | 82 | 74.48 | | Worse than 97% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 551 cases | 1 | 3 | 2.111 | | The lowest rating, shared by 4% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 551 cases | 14 | 5 | 6.143 | | Worse than 96% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 551 cases | 53 | 71 | 69.48 | | Worse than 96% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 551 cases | 77 | 87 | 86.65 | | Worse than 97% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 551 cases | 33 | 23 | 24.38 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 551 cases | 2 | 4 | 3.556 | | Worse than 85% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 551 cases | 43 | 47 | 47.23 | | Worse than 70% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 551 cases | 38 | 30 | 30.13 | | Worse than 87% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 551 cases | 19 | 22 | 22.64 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 551 cases | 2 | 3 | 3.056 | | Worse than 81% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 551 cases | 15 | 12 | 11.66 | | Worse than 73% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 551 cases | 85 | 88 | 88.34 | | Worse than 73% of US hospitals |