| Room was "always" clean2024-10-01 to 2025-09-30 · 386 cases | 73 | 73 | 75.97 | | Worse than 49% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 386 cases | 10 | 8 | 7.771 | | Worse than 62% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 386 cases | 17 | 18 | 16.26 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 386 cases | 87 | 87 | 87.82 | | Better than 47% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 386 cases | 4 | 4 | 3.712 | | Better than 47% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 386 cases | 74 | 80 | 79.96 | | Worse than 82% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 386 cases | 88 | 91 | 90.97 | | Worse than 88% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 386 cases | 8 | 4 | 4.535 | | Worse than 92% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 386 cases | 2 | 3 | 3.275 | | Worse than 79% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 386 cases | 18 | 16 | 15.51 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 386 cases | 73 | 79 | 79.72 | | Worse than 87% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 386 cases | 87 | 91 | 90.24 | | Worse than 90% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 386 cases | 9 | 5 | 5.687 | | Worse than 90% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 386 cases | 2 | 3 | 2.956 | | Worse than 71% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 386 cases | 18 | 16 | 14.59 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 386 cases | 53 | 61 | 62.66 | | Worse than 90% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 386 cases | 71 | 77 | 76.88 | | Worse than 90% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 386 cases | 28 | 19 | 19.26 | | Worse than 94% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 386 cases | 2 | 3 | 2.672 | | Worse than 53% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 386 cases | 19 | 19 | 18.08 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 386 cases | 80 | 86 | 84.56 | | Worse than 91% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 386 cases | 20 | 13 | 13.98 | | Worse than 92% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 386 cases | 2 | 3 | 3.07 | | Worse than 82% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 386 cases | 80 | 87 | 86.02 | | Worse than 92% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 386 cases | 25 | 14 | 16.2 | | Worse than 96% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 386 cases | 75 | 86 | 83.8 | | Worse than 96% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 386 cases | 68 | 74 | 74.6 | | Worse than 85% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 386 cases | 11 | 7 | 7.327 | | Worse than 90% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 386 cases | 21 | 19 | 18.08 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 386 cases | 71 | 77 | 77.72 | | Worse than 86% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 386 cases | 10 | 6 | 6.395 | | Worse than 92% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 386 cases | 19 | 17 | 15.88 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 386 cases | 81 | 85 | 85.15 | | Worse than 80% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 386 cases | 7 | 3 | 4.015 | | Worse than 92% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 386 cases | 12 | 11 | 10.84 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 386 cases | 16 | 8 | 8.293 | | Worse than 94% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 386 cases | 26 | 20 | 18.19 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 386 cases | 58 | 72 | 73.52 | | Worse than 93% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 386 cases | 82 | 88 | 88.12 | | Worse than 93% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 386 cases | 2 | 3 | 3.319 | | Worse than 78% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 386 cases | 67 | 74 | 74.97 | | Worse than 89% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 386 cases | 16 | 9 | 9.68 | | Worse than 94% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 386 cases | 17 | 16 | 15.35 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 386 cases | 71 | 75 | 75.27 | | Worse than 74% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 386 cases | 9 | 5 | 6.154 | | Worse than 86% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 386 cases | 20 | 20 | 18.58 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 386 cases | 70 | 77 | 76.85 | | Worse than 85% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 386 cases | 7 | 4 | 5 | | Worse than 81% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 386 cases | 23 | 19 | 18.15 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 386 cases | 81 | 86 | 85.92 | | Worse than 83% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 386 cases | 6 | 3 | 3.094 | | Worse than 92% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 386 cases | 13 | 11 | 10.98 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 386 cases | 53 | 59 | 65.6 | | Worse than 71% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 386 cases | 13 | 9 | 7.774 | | Worse than 71% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 386 cases | 34 | 31 | 26.63 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 386 cases | 79 | 82 | 84.26 | | Worse than 66% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 386 cases | 3 | 3 | 3.821 | | Worse than 44% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 386 cases | 10 | 5 | 6.017 | | Worse than 87% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 386 cases | 59 | 71 | 72.87 | | Worse than 88% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 386 cases | 82 | 87 | 87.21 | | Worse than 85% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 386 cases | 31 | 23 | 21.12 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 386 cases | 2 | 4 | 3.694 | | Worse than 85% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 386 cases | 38 | 47 | 49.46 | | Worse than 91% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 386 cases | 39 | 30 | 29.64 | | Worse than 89% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 386 cases | 23 | 22 | 20.89 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 386 cases | 2 | 3 | 3.266 | | Worse than 81% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 386 cases | 15 | 12 | 12.55 | | Worse than 73% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 386 cases | 85 | 88 | 87.45 | | Worse than 73% of US hospitals |