| Room was "always" clean2024-10-01 to 2025-09-30 · 515 cases | 72 | 73 | 73.32 | | Worse than 53% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 515 cases | 7 | 8 | 8.475 | | Better than 56% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 515 cases | 21 | 18 | 18.21 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 515 cases | 88 | 87 | 86.92 | | Better than 57% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 515 cases | 4 | 4 | 3.539 | | Better than 47% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 515 cases | 74 | 80 | 79.54 | | Worse than 82% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 515 cases | 89 | 91 | 91.55 | | Worse than 79% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 515 cases | 5 | 4 | 3.673 | | Worse than 61% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 515 cases | 2 | 3 | 3.539 | | Worse than 79% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 515 cases | 21 | 16 | 16.78 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 515 cases | 78 | 79 | 78.89 | | Worse than 55% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 515 cases | 91 | 91 | 90.7 | | Better than 45% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 515 cases | 4 | 5 | 4.871 | | Better than 62% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 515 cases | 3 | 3 | 3.079 | | Worse than 37% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 515 cases | 18 | 16 | 16.24 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 515 cases | 60 | 61 | 60.05 | | Worse than 53% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 515 cases | 76 | 77 | 76.1 | | Worse than 53% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 515 cases | 21 | 19 | 20.45 | | Worse than 58% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 515 cases | 2 | 3 | 2.494 | | Worse than 53% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 515 cases | 19 | 19 | 19.5 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 515 cases | 85 | 86 | 86.69 | | Worse than 57% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 515 cases | 15 | 13 | 12.7 | | Worse than 63% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 515 cases | 3 | 3 | 3.573 | | Worse than 45% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 515 cases | 85 | 87 | 87.3 | | Worse than 63% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 515 cases | 16 | 14 | 13.57 | | Worse than 60% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 515 cases | 84 | 86 | 86.43 | | Worse than 60% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 515 cases | 72 | 74 | 73.26 | | Worse than 60% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 515 cases | 6 | 7 | 6.316 | | Better than 53% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 515 cases | 22 | 19 | 20.43 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 515 cases | 75 | 77 | 77.15 | | Worse than 64% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 515 cases | 5 | 6 | 5.469 | | Better than 53% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 515 cases | 20 | 17 | 17.38 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 515 cases | 86 | 85 | 85.09 | | Better than 53% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 515 cases | 2 | 3 | 3.418 | | Better than 75% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 515 cases | 12 | 11 | 11.49 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 515 cases | 10 | 8 | 7.436 | | Worse than 67% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 515 cases | 24 | 20 | 19.5 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 515 cases | 66 | 72 | 73.07 | | Worse than 72% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 515 cases | 86 | 88 | 88.67 | | Worse than 69% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 515 cases | 3 | 3 | 3.539 | | Worse than 45% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 515 cases | 71 | 74 | 73.46 | | Worse than 69% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 515 cases | 11 | 9 | 9.908 | | Worse than 62% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 515 cases | 18 | 16 | 16.63 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 515 cases | 68 | 75 | 74.65 | | Worse than 88% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 515 cases | 7 | 5 | 5.184 | | Worse than 66% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 515 cases | 25 | 20 | 20.16 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 515 cases | 70 | 77 | 76.87 | | Worse than 85% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 515 cases | 5 | 4 | 4.01 | | Worse than 55% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 515 cases | 25 | 19 | 19.12 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 515 cases | 84 | 86 | 86.3 | | Worse than 65% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 515 cases | 3 | 3 | 2.327 | | Worse than 50% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 515 cases | 13 | 11 | 11.38 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 515 cases | 51 | 59 | 59.53 | | Worse than 77% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 515 cases | 10 | 9 | 8.455 | | Worse than 54% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 515 cases | 39 | 31 | 32.01 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 515 cases | 80 | 82 | 82.71 | | Worse than 59% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 515 cases | 3 | 3 | 3.517 | | Worse than 44% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 515 cases | 7 | 5 | 4.822 | | Worse than 67% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 515 cases | 60 | 71 | 71.47 | | Worse than 86% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 515 cases | 83 | 87 | 87.91 | | Worse than 80% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 515 cases | 33 | 23 | 23.71 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 515 cases | 3 | 4 | 3.82 | | Worse than 58% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 515 cases | 48 | 47 | 45.48 | | Better than 53% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 515 cases | 31 | 30 | 31.64 | | Worse than 51% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 515 cases | 21 | 22 | 22.88 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 515 cases | 3 | 3 | 3.382 | | Worse than 40% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 515 cases | 13 | 12 | 11.77 | | Worse than 52% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 515 cases | 87 | 88 | 88.23 | | Worse than 52% of US hospitals |