| Room was "always" clean2024-10-01 to 2025-09-30 · 674 cases | 59 | 73 | 78.08 | | Worse than 95% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 674 cases | 14 | 8 | 5.763 | | Worse than 86% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 674 cases | 27 | 18 | 16.15 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 674 cases | 80 | 87 | 87.71 | | Worse than 91% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 674 cases | 2 | 4 | 3.688 | | Worse than 83% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 674 cases | 67 | 80 | 82.7 | | Worse than 98% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 674 cases | 86 | 91 | 91.94 | | Worse than 96% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 674 cases | 7 | 4 | 2.598 | | Worse than 86% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 674 cases | 1 | 3 | 3.688 | | The lowest rating, shared by 4% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 674 cases | 26 | 16 | 14.7 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 674 cases | 70 | 79 | 82.29 | | Worse than 95% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 674 cases | 87 | 91 | 91.44 | | Worse than 90% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 674 cases | 7 | 5 | 3.897 | | Worse than 72% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 674 cases | 2 | 3 | 3.458 | | Worse than 71% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 674 cases | 23 | 16 | 13.81 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 674 cases | 48 | 61 | 64.85 | | Worse than 98% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 674 cases | 68 | 77 | 78.21 | | Worse than 97% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 674 cases | 28 | 19 | 15.07 | | Worse than 94% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 674 cases | 1 | 3 | 3 | | The lowest rating, shared by 7% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 674 cases | 24 | 19 | 20.08 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 674 cases | 83 | 86 | 87.9 | | Worse than 74% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 674 cases | 16 | 13 | 11.25 | | Worse than 72% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 674 cases | 3 | 3 | 3.875 | | Worse than 45% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 674 cases | 84 | 87 | 88.75 | | Worse than 72% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 674 cases | 18 | 14 | 12.09 | | Worse than 74% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 674 cases | 82 | 86 | 87.91 | | Worse than 74% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 674 cases | 64 | 74 | 76.91 | | Worse than 96% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 674 cases | 8 | 7 | 5.171 | | Worse than 63% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 674 cases | 28 | 19 | 17.92 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 674 cases | 68 | 77 | 80.46 | | Worse than 95% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 674 cases | 8 | 6 | 4.303 | | Worse than 77% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 674 cases | 24 | 17 | 15.24 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 674 cases | 78 | 85 | 87.3 | | Worse than 92% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 674 cases | 5 | 3 | 2.895 | | Worse than 73% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 674 cases | 17 | 11 | 9.803 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 674 cases | 16 | 8 | 5.68 | | Worse than 94% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 674 cases | 26 | 20 | 16.62 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 674 cases | 58 | 72 | 77.7 | | Worse than 93% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 674 cases | 82 | 88 | 89.17 | | Worse than 93% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 674 cases | 2 | 3 | 3.625 | | Worse than 78% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 674 cases | 60 | 74 | 75.21 | | Worse than 99% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 674 cases | 17 | 9 | 8.053 | | Worse than 96% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 674 cases | 23 | 16 | 16.74 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 674 cases | 63 | 75 | 76.58 | | Worse than 98% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 674 cases | 9 | 5 | 3.974 | | Worse than 86% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 674 cases | 28 | 20 | 19.45 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 674 cases | 64 | 77 | 79.34 | | Worse than 98% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 674 cases | 7 | 4 | 3.092 | | Worse than 81% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 674 cases | 29 | 19 | 17.57 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 674 cases | 75 | 86 | 88.28 | | Worse than 98% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 674 cases | 5 | 3 | 1.829 | | Worse than 86% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 674 cases | 20 | 11 | 9.895 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 674 cases | 50 | 59 | 64.8 | | Worse than 80% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 674 cases | 14 | 9 | 6.454 | | Worse than 76% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 674 cases | 36 | 31 | 28.74 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 674 cases | 77 | 82 | 83.67 | | Worse than 76% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 674 cases | 2 | 3 | 3.667 | | Worse than 76% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 674 cases | 12 | 5 | 3.505 | | Worse than 93% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 674 cases | 57 | 71 | 75.76 | | Worse than 91% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 674 cases | 80 | 87 | 88.6 | | Worse than 92% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 674 cases | 31 | 23 | 20.73 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 674 cases | 2 | 4 | 4.021 | | Worse than 85% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 674 cases | 36 | 47 | 50.74 | | Worse than 95% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 674 cases | 40 | 30 | 24.91 | | Worse than 92% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 674 cases | 24 | 22 | 24.36 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 674 cases | 2 | 3 | 3.688 | | Worse than 81% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 674 cases | 14 | 12 | 10.79 | | Worse than 63% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 674 cases | 86 | 88 | 89.21 | | Worse than 63% of US hospitals |