| Room was "always" clean2024-10-01 to 2025-09-30 · 255 cases | 70 | 73 | 68.99 | | Worse than 62% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 255 cases | 9 | 8 | 10.19 | | Worse than 53% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 255 cases | 21 | 18 | 20.83 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 255 cases | 86 | 87 | 84.97 | | Worse than 53% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 255 cases | 3 | 4 | 3.044 | | Worse than 53% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 255 cases | 78 | 80 | 76.99 | | Worse than 58% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 255 cases | 91 | 91 | 89.97 | | Worse than 49% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 255 cases | 4 | 4 | 5.71 | | Worse than 42% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 255 cases | 3 | 3 | 2.889 | | Worse than 49% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 255 cases | 18 | 16 | 17.3 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 255 cases | 67 | 79 | 76.68 | | Worse than 98% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 255 cases | 85 | 91 | 89.46 | | Worse than 97% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 255 cases | 10 | 5 | 6.31 | | Worse than 94% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 255 cases | 2 | 3 | 2.674 | | Worse than 71% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 255 cases | 23 | 16 | 17.01 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 255 cases | 55 | 61 | 58.86 | | Worse than 83% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 255 cases | 73 | 77 | 74.78 | | Worse than 78% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 255 cases | 23 | 19 | 21.9 | | Worse than 73% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 255 cases | 2 | 3 | 2.274 | | Worse than 53% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 255 cases | 22 | 19 | 19.23 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 255 cases | 86 | 86 | 83.85 | | Worse than 45% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 255 cases | 14 | 13 | 15.46 | | Worse than 53% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 255 cases | 3 | 3 | 2.896 | | Worse than 45% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 255 cases | 86 | 87 | 84.54 | | Worse than 53% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 255 cases | 14 | 14 | 16.81 | | Better than 49% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 255 cases | 86 | 86 | 83.19 | | Better than 49% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 255 cases | 63 | 74 | 71.59 | | Worse than 97% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 255 cases | 12 | 7 | 8.014 | | Worse than 94% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 255 cases | 25 | 19 | 20.4 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 255 cases | 65 | 77 | 74.66 | | Worse than 98% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 255 cases | 9 | 6 | 6.893 | | Worse than 86% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 255 cases | 26 | 17 | 18.44 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 255 cases | 74 | 85 | 82.9 | | Worse than 98% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 255 cases | 8 | 3 | 4.479 | | Worse than 96% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 255 cases | 18 | 11 | 12.62 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 255 cases | 9 | 8 | 10.63 | | Worse than 59% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 255 cases | 30 | 20 | 23.59 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 255 cases | 61 | 72 | 65.78 | | Worse than 87% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 255 cases | 86 | 88 | 85.79 | | Worse than 69% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 255 cases | 3 | 3 | 2.815 | | Worse than 45% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 255 cases | 68 | 74 | 72.21 | | Worse than 86% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 255 cases | 12 | 9 | 11.03 | | Worse than 73% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 255 cases | 20 | 16 | 16.76 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 255 cases | 71 | 75 | 72.71 | | Worse than 74% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 255 cases | 5 | 5 | 7.086 | | Better than 49% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 255 cases | 24 | 20 | 20.21 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 255 cases | 76 | 77 | 73.59 | | Worse than 51% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 255 cases | 3 | 4 | 6.164 | | Better than 64% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 255 cases | 21 | 19 | 20.24 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 255 cases | 87 | 86 | 83.55 | | Better than 53% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 255 cases | 2 | 3 | 4 | | Better than 50% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 255 cases | 11 | 11 | 12.45 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 255 cases | 50 | 59 | 49.08 | | Worse than 80% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 255 cases | 13 | 9 | 16.57 | | Worse than 71% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 255 cases | 37 | 31 | 34.35 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 255 cases | 78 | 82 | 75.47 | | Worse than 72% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 255 cases | 3 | 3 | 2.296 | | Worse than 44% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 255 cases | 7 | 5 | 7.297 | | Worse than 67% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 255 cases | 55 | 71 | 66.23 | | Worse than 94% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 255 cases | 82 | 87 | 84.56 | | Worse than 85% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 255 cases | 38 | 23 | 26.48 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 255 cases | 2 | 4 | 3.096 | | Worse than 85% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 255 cases | 43 | 47 | 44.58 | | Worse than 70% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 255 cases | 34 | 30 | 33.46 | | Worse than 69% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 255 cases | 23 | 22 | 21.96 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 255 cases | 3 | 3 | 2.8 | | Worse than 40% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 255 cases | 13 | 12 | 14.29 | | Worse than 52% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 255 cases | 87 | 88 | 85.71 | | Worse than 52% of US hospitals |