Grand Haven, MI
4 of 5
CMS star rating
36
Beds
933
Inpatient discharges a year
$51.9M
Net patient revenue a year
33
In-network payers
North Ottawa Community Health System is a 36-bed government - hospital district or authority hospital in Grand Haven, MI. Below you'll find publicly disclosed negotiated rates and facility details, including 33 in-network payers and 313 disclosed rate categories.
The 24 services North Ottawa Community Health System most likely performs, ranked by likely volume and what it is paid. Each service names one insurer. * marks hidden insurer names; A, B and C rank the remaining rates from low to high and reset for each service.
Book a demo to see hidden insurer names, more payer rates, and hospital data, or start a free trial.
Digestive procedures
CPT 49650
$10,473 - $16,026
from 2 insurers · median $13,249
12 Medicare claims in Level 1 Laparoscopy and Related Services (CMS 2024)
Medicine & Surgery
CPT 47562
$6,285 - $10,473
from 2 insurers · median $8,379
12 Medicare claims in Level 1 Laparoscopy and Related Services (CMS 2024)
Urology
CPT 50590
$6,106 - $7,951
from 2 insurers · median $7,029
29 Medicare claims in Level 4 Urology and Related Services (CMS 2024)
CT imaging
CPT 74177
$307 - $604
from 3 insurers · median $483
Common here, based on CMS Medicare volume
Digestive procedures
CPT 43239
$1,571 - $4,590
from 2 insurers · median $3,081
Common here, based on CMS Medicare volume
Digestive procedures
CPT 45385
$2,073 - $4,845
from 2 insurers · median $3,459
Common here, based on CMS Medicare volume
Cardiology and vascular testing
CPT 93306
$632 - $1,177
from 3 insurers · median $947
Common here, based on CMS Medicare volume
Digestive procedures
CPT 45380
$2,073 - $3,002
from 2 insurers · median $2,537
Common here, based on CMS Medicare volume
Gynecology
CPT 58558
$5,608 - $8,786
from 2 insurers · median $7,197
Typical for a hospital with this service line
Medicine & Surgery
CPT 42820
$6,979 - $10,255
from 2 insurers · median $8,617
Typical for a hospital with this service line
Mammography
CPT 77067
$91 - $210
from 3 insurers · median $110
Common here, based on CMS Medicare volume
Gynecology
CPT 58571
$18,414
negotiated rate
Typical for a hospital with this service line
Medicine & Surgery
CPT 66984
$3,998
negotiated rate
37 Medicare claims in Level 1 Intraocular Procedures (CMS 2024)
Gynecology
CPT 58661
$5,771 - $10,473
from 3 insurers · median $9,084
Typical for a hospital with this service line
Medicine & Surgery
CPT 55866
$18,414 - $22,918
from 2 insurers · median $20,666
Typical for a hospital with this service line
CT imaging
CPT 70450
$65 - $181
from 3 insurers · median $161
Common here, based on CMS Medicare volume
CT imaging
CPT 74176
$141 - $413
from 3 insurers · median $295
Common here, based on CMS Medicare volume
Gynecology
CPT 58662
$5,077 - $10,473
from 2 insurers · median $7,775
Typical for a hospital with this service line
MRI imaging
CPT 70553
$154 - $604
from 3 insurers · median $495
Common here, based on CMS Medicare volume
CT imaging
CPT 71275
$143 - $455
from 3 insurers · median $304
Common here, based on CMS Medicare volume
Ear, nose and throat
CPT 69436
$2,688 - $3,080
from 2 insurers · median $2,884
Typical for a hospital with this service line
Orthopedics and pain
CPT 29888
$8,133 - $12,570
from 2 insurers · median $10,351
Typical for a hospital with this service line
Cardiology and vascular testing
CPT 93971
$181 - $478
from 3 insurers · median $407
Common here, based on CMS Medicare volume
Medicine & Surgery
CPT 29881
$3,887 - $5,668
from 2 insurers · median $4,777
Typical for a hospital with this service line
Median rate as a percent of Medicare across the outpatient services above, and how many services sit above or below the same insurer's median at nearby hospitals. * marks hidden insurer names. These table labels track the same insurers across services; the labels on each service card reset.
| Insurer | Services | Median % of Medicare | Above nearby | Below nearby |
|---|---|---|---|---|
| Insurer A* | 19 | 194% | 7 | 10 |
| Insurer B* | 24 | 170% | 0 | 0 |
| Insurer C* | 12 | 128% | 3 | 3 |
How we chose these services: 4 appear in this hospital's own Medicare claims, 11 are common here based on CMS Medicare volume, and 9 are typical for the service lines it reports to CMS. Rates come from insurer and hospital price transparency files as of October 2026. Rates under a quarter of Medicare or over 20 times Medicare are left out as likely physician-fee rows or file errors. Book a demo to see all 300 CMS shoppable services for North Ottawa Community Health System, or start a free trial.
Acceptance varies by plan and service. Confirm coverage with your insurer or the hospital's billing department.
Quality
4 of 5 stars
Doctors and services
Accredited by The Joint Commission
Finances
$51.9M net patient revenue
Ownership and leadership
Owned by Mercy Health Partners
The employer identification numbers (EINs) health plans and networks list for North Ottawa Community Health System in the in-network rate files they publish, with the organization NPIs billed under each.
| Tax ID (EIN) | Plans and networks listing it | Organization NPIs |
|---|---|---|
| 38-3330803North Ottawa Community Hospital | 57Aetna, Cigna, United Healthcare (incl Optum, Rocky Mountain, Health Plan of Nevada, Sierra Health), Allied Benefit Systems, Ambetter and 52 more | 1942379284 Trinity Health Grand Haven Hospital1659598555 North Ottawa Community Hospital1932380870 Trinity Health Grand Haven Hospitaland 6 more |
Source: PayerPrice analysis of insurers' Transparency in Coverage in-network files. An EIN can cover several hospitals and clinics in a health system, and insurers sometimes list other organizations' NPIs under it.
1309 Sheldon Road, Grand Haven, MI 49417
(616) 842-3600
How North Ottawa Community Health System compares with other US facilities on the measures CMS publishes, mostly from Medicare patients.
Overall star rating
4 of 5
Higher than 58% of US hospitals
Combines death rates, safety, readmissions, patient experience and timely care
Death rates
No different on 3 measures
0 better, 3 no different, 0 worse than the US rate
Deaths within 30 days, such as after a heart attack, pneumonia or stroke
Safety
No different on 2 measures
0 better, 2 no different, 0 worse than the US rate
Infections, surgical complications and other harm in the hospital
Readmissions
Better on 2 of 4 measures
2 better, 2 no different, 0 worse than the US rate
Patients back in the hospital or ER soon after leaving
Patient survey rating
4 of 5
Higher than 60% of US hospitals
From the HCAHPS survey of recent inpatients
Would definitely recommend
63%
Lower than 79% of US hospitals
US median: 71%
Surveyed patients who would definitely recommend the hospital
Hospital-acquired condition penalty
Not penalized
Not among the worst-performing 25%
Medicare cuts payments 1% for the worst-performing 25% of hospitals on infections and injuries acquired in the hospital
Serious complications (PSI 90)
0.99
Higher than 61% of US hospitals
US median: 0.96
Risk-adjusted composite of complications such as bedsores, falls with hip fracture and blood clots after surgery; lower is better
Time in the ER before going home
76 min
Lower than 98% of US hospitals
US median: 148 min
Median minutes from arrival to leaving for ER patients who were sent home; lower is better
Sepsis care
60%
Lower than 62% of US hospitals
US median: 65%
Patients with severe sepsis or septic shock who got every step of the recommended early treatment; higher is better
| Measure | Result | Period |
|---|---|---|
| Overall star ratingCMS: Overall hospital quality star rating | 4 of 5 | |
| Death rates | No different on 3 measures | |
| Safety | No different on 2 measures | |
| Readmissions | Better on 2 of 4 measures | |
| Patient survey ratingCMS: Summary star rating | 4 of 5 | 2024-10-01 to 2025-09-30 |
| Would definitely recommendCMS: "YES", patients would definitely recommend the hospital | 63% | 2024-10-01 to 2025-09-30 |
| Hospital-acquired condition penaltyCMS: HAC Reduction Program payment reduction | Not penalized | 2026 |
| Serious complications (PSI 90)CMS: Patient safety and adverse events composite (PSI 90) | 0.99 | 2022-07-01 to 2024-06-30 |
| Time in the ER before going homeCMS: Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better | 76 min | 2024-10-01 to 2025-09-30 |
| Sepsis careCMS: Appropriate care for severe sepsis and septic shock | 60% | 2024-10-01 to 2025-09-30 |
Source: CMS Provider Data Catalog, released 2026-08-13. US comparisons rank this facility among every facility CMS reports for each measure. See Medicare Care Compare.
How Medicare adjusts North Ottawa Community Health System's inpatient payments for its readmissions, quality and cost results.
No penalty
Readmissions penalty
Hospital Readmissions Reduction Program adjustment for excess readmissions, as estimated in the FY 2027 IPPS final rule.
+2.09% on Medicare payments
Value-based purchasing
Hospital Value-Based Purchasing bonus or reduction for quality and cost, as estimated in the FY 2027 IPPS final rule.
Source: CMS IPPS final rule Impact File (FY 2027).
Each result CMS publishes for North Ottawa Community Health System, beside the US median and the average of MI hospitals. The rank says what share of US hospitals the result is better or worse than; counts and confidence limits are not ranked.
Risk-adjusted 30-day death rates and surgical complications; lower is better.
| Measure | This hospital | US median | MI average | CMS comparison | US rank |
|---|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients2023-04-01 to 2025-03-31 | Not Available | 4.186 | |||
| Hybrid Hospital-Wide All-Cause Risk Standardized Mortality Rate2024-07-01 to 2025-06-30 · 365 cases | 4.5 | 3.9 | 3.903 | Worse than 76% of US hospitals | |
| Death rate for heart attack patients2022-07-01 to 2025-06-30 | Not Available | 12 | |||
| Death rate for CABG surgery patients2022-07-01 to 2025-06-30 | Not Available | 2.376 | |||
| Death rate for COPD patients2022-07-01 to 2025-06-30 | Not Available | 8.576 | |||
| Death rate for heart failure patients2022-07-01 to 2025-06-30 · 32 cases | 12.3 | 11 | 11.26 | Worse than 74% of US hospitals | |
| Death rate for pneumonia patients2022-07-01 to 2025-06-30 · 32 cases | 19.2 | 15.2 | 15.18 | Worse than 92% of US hospitals | |
| Death rate for stroke patients2023-07-01 to 2025-06-30 · 32 cases | 12.2 | 11.6 | 11.95 | Worse than 59% of US hospitals | |
| Pressure ulcer rate2022-07-01 to 2024-06-30 · 187 cases | 0.6 | 0.51 | 0.6149 | No Different Than the National Rate | Worse than 66% of US hospitals |
| Death rate among surgical inpatients with serious treatable complications2022-07-01 to 2024-06-30 | Not Available | 178 | |||
| Iatrogenic pneumothorax rate2022-07-01 to 2024-06-30 · 293 cases | 0.21 | 0.2 | 0.2198 | No Different Than the National Rate | Worse than 54% of US hospitals |
| In-hospital fall-associated fracture rate2022-07-01 to 2024-06-30 · 290 cases | 0.27 | 0.27 | 0.2762 | No Different Than the National Rate | Worse than 46% of US hospitals |
| Postoperative hemorrhage or hematoma rate2022-07-01 to 2024-06-30 · 28 cases | 2.34 | 2.29 | 2.378 | No Different Than the National Rate | Worse than 65% of US hospitals |
| Postoperative acute kidney injury requiring dialysis rate2022-07-01 to 2024-06-30 | Not Available | 1.689 | Number of Cases Too Small | ||
| Postoperative respiratory failure rate2022-07-01 to 2024-06-30 | Not Available | 9.51 | Number of Cases Too Small | ||
| Perioperative pulmonary embolism or deep vein thrombosis rate2022-07-01 to 2024-06-30 · 29 cases | 3.49 | 3.4 | 3.553 | No Different Than the National Rate | Worse than 61% of US hospitals |
| Postoperative sepsis rate2022-07-01 to 2024-06-30 | Not Available | 5.252 | Number of Cases Too Small | ||
| Postoperative wound dehiscence rate2022-07-01 to 2024-06-30 | Not Available | 1.76 | Number of Cases Too Small | ||
| Abdominopelvic accidental puncture or laceration rate2022-07-01 to 2024-06-30 | Not Available | 1.117 | Number of Cases Too Small |
Unplanned returns to a hospital after a stay or an outpatient procedure; lower is better.
| Measure | This hospital | US median | MI average | CMS comparison | US rank |
|---|---|---|---|---|---|
| Hospital return days for heart attack patients2022-07-01 to 2025-06-30 | Not Available | 9.875 | |||
| Hospital return days for heart failure patients2022-07-01 to 2025-06-30 · 30 cases | -6.4 | 1.25 | 2.533 | Better than 61% of US hospitals | |
| Hospital return days for pneumonia patients2022-07-01 to 2025-06-30 · 36 cases | -31.3 | 3.85 | 5.307 | Better than 90% of US hospitals | |
| Hybrid Hospital-Wide All-Cause Readmission Measure (HWR)2024-07-01 to 2025-06-30 | Not Available | ||||
| Rate of unplanned hospital visits after colonoscopy (per 1,000 colonoscopies)2022-01-01 to 2024-12-31 · 221 cases | 12.5 | 12.9 | 12.94 | No Different Than the National Rate | Better than 75% of US hospitals |
| Rate of inpatient admissions for patients receiving outpatient chemotherapy2024-01-01 to 2024-12-31 | Not Available | 10.6 | Number of Cases Too Small | ||
| Rate of emergency department (ED) visits for patients receiving outpatient chemotherapy2024-01-01 to 2024-12-31 | Not Available | 5.333 | Number of Cases Too Small | ||
| Ratio of unplanned hospital visits after hospital outpatient surgery2024-01-01 to 2024-12-31 · 116 cases | 0.9 | 1 | 0.9865 | No Different than expected | Better than 68% of US hospitals |
| Acute Myocardial Infarction (AMI) 30-Day Readmission Rate2023-07-01 to 2025-06-30 | Not Available | 14.28 | |||
| Rate of readmission for CABG2023-07-01 to 2025-06-30 | Not Available | 10.41 | |||
| Rate of readmission for chronic obstructive pulmonary disease (COPD) patients2023-07-01 to 2025-06-30 · 42 cases | 19.4 | 19.8 | 19.73 | Better than 68% of US hospitals | |
| Heart failure (HF) 30-Day Readmission Rate2023-07-01 to 2025-06-30 · 72 cases | 20.3 | 21.3 | 21.19 | Better than 81% of US hospitals | |
| Rate of readmission after hip/knee replacement2023-07-01 to 2025-06-30 | Not Available | 5.984 | |||
| Pneumonia (PN) 30-Day Readmission Rate2023-07-01 to 2025-06-30 · 101 cases | 16.2 | 17.2 | 17.08 | Better than 88% of US hospitals |
Standardized infection ratios (1 is the US baseline) and the counts behind them; lower is better.
| Measure | This hospital | US median | MI average | CMS comparison | US rank |
|---|---|---|---|---|---|
| Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit2024-10-01 to 2025-09-30 | Not Available | 0.2592 | |||
| Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit2024-10-01 to 2025-09-30 | Not Available | 1.909 | |||
| Central Line Associated Bloodstream Infection: Number of Device Days2024-10-01 to 2025-09-30 | 113 | 1,370 | 4,065 | ||
| Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases2024-10-01 to 2025-09-30 | 0.065 | 0.9835 | 4.274 | ||
| Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases2024-10-01 to 2025-09-30 | 0 | 0 | 2.649 | ||
| Central Line Associated Bloodstream Infection (ICU + select Wards)2024-10-01 to 2025-09-30 | Not Available | 0.6721 | |||
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit2024-10-01 to 2025-09-30 | Not Available | 0.1561 | |||
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit2024-10-01 to 2025-09-30 | Not Available | 1.389 | |||
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days2024-10-01 to 2025-09-30 | 332 | 1,799 | 4,188 | ||
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases2024-10-01 to 2025-09-30 | 0.163 | 1.377 | 5.413 | ||
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases2024-10-01 to 2025-09-30 | 0 | 0 | 2.168 | ||
| Catheter Associated Urinary Tract Infections (ICU + select Wards)2024-10-01 to 2025-09-30 | Not Available | 0.3966 | |||
| SSI - Colon Surgery: Lower Confidence Limit2024-10-01 to 2025-09-30 | Not Available | 0.4382 | |||
| SSI - Colon Surgery: Upper Confidence Limit2024-10-01 to 2025-09-30 | Not Available | 2.741 | |||
| SSI - Colon Surgery: Number of Procedures2024-10-01 to 2025-09-30 | 4 | 61 | 118 | ||
| SSI - Colon Surgery: Predicted Cases2024-10-01 to 2025-09-30 | 0.091 | 1.591 | 3.112 | ||
| SSI - Colon Surgery: Observed Cases2024-10-01 to 2025-09-30 | 0 | 1 | 3.074 | ||
| SSI - Colon Surgery2024-10-01 to 2025-09-30 | Not Available | 1.049 | |||
| SSI - Abdominal Hysterectomy: Lower Confidence Limit2024-10-01 to 2025-09-30 | Not Available | 0.6144 | |||
| SSI - Abdominal Hysterectomy: Upper Confidence Limit2024-10-01 to 2025-09-30 | Not Available | 4.322 | |||
| SSI - Abdominal Hysterectomy: Number of Procedures2024-10-01 to 2025-09-30 | 1 | 38 | 75.28 | ||
| SSI - Abdominal Hysterectomy: Predicted Cases2024-10-01 to 2025-09-30 | 0.007 | 0.328 | 0.6545 | ||
| SSI - Abdominal Hysterectomy: Observed Cases2024-10-01 to 2025-09-30 | 0 | 0 | 0.9634 | ||
| SSI - Abdominal Hysterectomy2024-10-01 to 2025-09-30 | Not Available | 1.462 | |||
| MRSA Bacteremia: Lower Confidence Limit2024-10-01 to 2025-09-30 | Not Available | 0.2675 | |||
| MRSA Bacteremia: Upper Confidence Limit2024-10-01 to 2025-09-30 | Not Available | 2.176 | |||
| MRSA Bacteremia: Patient Days2024-10-01 to 2025-09-30 | 3,261 | 14,451 | 42,903 | ||
| MRSA Bacteremia: Predicted Cases2024-10-01 to 2025-09-30 | 0.105 | 0.567 | 2.796 | ||
| MRSA Bacteremia: Observed Cases2024-10-01 to 2025-09-30 | 0 | 0 | 1.826 | ||
| MRSA Bacteremia2024-10-01 to 2025-09-30 | Not Available | 0.7532 | |||
| Clostridium Difficile (C.Diff): Lower Confidence Limit2024-10-01 to 2025-09-30 | 0.037 | 0.127 | 0.1572 | No Different than National Benchmark | |
| Clostridium Difficile (C.Diff): Upper Confidence Limit2024-10-01 to 2025-09-30 | 3.648 | 0.747 | 1.134 | No Different than National Benchmark | |
| Clostridium Difficile (C.Diff): Patient Days2024-10-01 to 2025-09-30 | 3,261 | 13,646 | 40,305 | No Different than National Benchmark | |
| Clostridium Difficile (C.Diff): Predicted Cases2024-10-01 to 2025-09-30 | 1.352 | 5.683 | 21.05 | No Different than National Benchmark | |
| Clostridium Difficile (C.Diff): Observed Cases2024-10-01 to 2025-09-30 | 1 | 2 | 6.934 | No Different than National Benchmark | |
| Clostridium Difficile (C.Diff)2024-10-01 to 2025-09-30 | 0.74 | 0.279 | 0.3227 | No Different than National Benchmark | Worse than 89% of US hospitals |
How recent inpatients answered each survey question, with CMS's star rating per topic.
| Measure | This hospital | US median | MI average | CMS comparison | US rank |
|---|---|---|---|---|---|
| Room was "always" clean2024-10-01 to 2025-09-30 · 189 cases | 61 | 73 | 69.3 | Worse than 92% of US hospitals | |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 189 cases | 14 | 8 | 10.85 | Worse than 86% of US hospitals | |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 189 cases | 25 | 18 | 19.85 | ||
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 189 cases | 81 | 87 | 84.11 | Worse than 87% of US hospitals | |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 189 cases | 2 | 4 | 2.86 | Worse than 83% of US hospitals | |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 189 cases | 81 | 80 | 79.59 | Better than 56% of US hospitals | |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 189 cases | 93 | 91 | 91.42 | Better than 69% of US hospitals | |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 189 cases | 3 | 4 | 4.111 | Better than 58% of US hospitals | |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 189 cases | 4 | 3 | 3.5 | Better than 51% of US hospitals | |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 189 cases | 16 | 16 | 16.3 | ||
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 189 cases | 82 | 79 | 78.2 | Better than 66% of US hospitals | |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 189 cases | 93 | 91 | 90.27 | Better than 77% of US hospitals | |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 189 cases | 3 | 5 | 5.521 | Better than 77% of US hospitals | |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 189 cases | 4 | 3 | 3.07 | Better than 63% of US hospitals | |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 189 cases | 15 | 16 | 16.28 | ||
| Staff "always" explained2024-10-01 to 2025-09-30 · 189 cases | 63 | 61 | 61.03 | Better than 58% of US hospitals | |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 189 cases | 81 | 77 | 76.51 | Better than 79% of US hospitals | |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 189 cases | 12 | 19 | 19.58 | Better than 86% of US hospitals | |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 189 cases | 4 | 3 | 2.63 | Better than 79% of US hospitals | |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 189 cases | 25 | 19 | 19.38 | ||
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 189 cases | 85 | 86 | 85.82 | Worse than 57% of US hospitals | |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 189 cases | 14 | 13 | 13.17 | Worse than 53% of US hospitals | |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 189 cases | 3 | 3 | 3.35 | Worse than 45% of US hospitals | |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 189 cases | 86 | 87 | 86.83 | Worse than 53% of US hospitals | |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 189 cases | 17 | 14 | 14.7 | Worse than 68% of US hospitals | |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 189 cases | 83 | 86 | 85.3 | Worse than 68% of US hospitals | |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 189 cases | 76 | 74 | 72.65 | Better than 61% of US hospitals | |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 189 cases | 4 | 7 | 7.064 | Better than 81% of US hospitals | |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 189 cases | 20 | 19 | 20.28 | ||
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 189 cases | 83 | 77 | 75.91 | Better than 81% of US hospitals | |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 189 cases | 4 | 6 | 6.191 | Better than 70% of US hospitals | |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 189 cases | 13 | 17 | 17.9 | ||
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 189 cases | 88 | 85 | 84.26 | Better than 70% of US hospitals | |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 189 cases | 1 | 3 | 3.827 | Better than 91% of US hospitals | |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 189 cases | 11 | 11 | 11.91 | ||
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 189 cases | 8 | 8 | 9.248 | Worse than 48% of US hospitals | |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 189 cases | 25 | 20 | 21.47 | ||
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 189 cases | 67 | 72 | 69.28 | Worse than 68% of US hospitals | |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 189 cases | 87 | 88 | 87.04 | Worse than 58% of US hospitals | |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 189 cases | 3 | 3 | 3.12 | Worse than 45% of US hospitals | |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 189 cases | 78 | 74 | 74.28 | Better than 71% of US hospitals | |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 189 cases | 5 | 9 | 9.173 | Better than 86% of US hospitals | |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 189 cases | 17 | 16 | 16.55 | ||
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 189 cases | 76 | 75 | 74.9 | Better than 55% of US hospitals | |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 189 cases | 4 | 5 | 5.573 | Better than 66% of US hospitals | |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 189 cases | 20 | 20 | 19.53 | ||
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 189 cases | 80 | 77 | 76.58 | Better than 69% of US hospitals | |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 189 cases | 2 | 4 | 4.364 | Better than 80% of US hospitals | |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 189 cases | 18 | 19 | 19.05 | ||
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 189 cases | 87 | 86 | 85.7 | Better than 53% of US hospitals | |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 189 cases | 2 | 3 | 2.773 | Better than 50% of US hospitals | |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 189 cases | 11 | 11 | 11.53 | ||
| "Always" quiet at night2024-10-01 to 2025-09-30 · 189 cases | 61 | 59 | 56.73 | Better than 54% of US hospitals | |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 189 cases | 6 | 9 | 11.16 | Better than 70% of US hospitals | |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 189 cases | 33 | 31 | 32.11 | ||
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 189 cases | 85 | 82 | 80.12 | Better than 71% of US hospitals | |
| Quietness - star rating2024-10-01 to 2025-09-30 · 189 cases | 4 | 3 | 3.12 | Better than 56% of US hospitals | |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 189 cases | 5 | 5 | 6.291 | Better than 45% of US hospitals | |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 189 cases | 63 | 71 | 68.51 | Worse than 79% of US hospitals | |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 189 cases | 85 | 87 | 85.75 | Worse than 67% of US hospitals | |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 189 cases | 32 | 23 | 25.2 | ||
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 189 cases | 3 | 4 | 3.39 | Worse than 58% of US hospitals | |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 189 cases | 47 | 47 | 46.3 | Worse than 47% of US hospitals | |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 189 cases | 19 | 30 | 30.8 | Better than 90% of US hospitals | |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 189 cases | 34 | 22 | 22.9 | ||
| Summary star rating2024-10-01 to 2025-09-30 · 189 cases | 4 | 3 | 3.21 | Better than 60% of US hospitals | |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 189 cases | 11 | 12 | 12.2 | Better than 59% of US hospitals | |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 189 cases | 89 | 88 | 87.8 | Better than 59% of US hospitals |
How often the hospital gave recommended care, and how fast.
| Measure | This hospital | US median | MI average | CMS comparison | US rank |
|---|---|---|---|---|---|
| Emergency department volume2024-01-01 to 2024-12-31 | low | ||||
| Global Malnutrition Composite Score2024-01-01 to 2024-12-31 | Not Available | ||||
| Global Malnutrition Composite Score: Malnutrition Diagnosis Documented2024-01-01 to 2024-12-31 | Not Available | ||||
| Global Malnutrition Composite Score: Malnutrition Risk Screening2024-01-01 to 2024-12-31 | Not Available | ||||
| Global Malnutrition Composite Score: Nutrition Assessment2024-01-01 to 2024-12-31 | Not Available | ||||
| Global Malnutrition Composite Score: Nutritional Care Plan2024-01-01 to 2024-12-31 | Not Available | ||||
| Hospital Harm - Severe Hyperglycemia2024-01-01 to 2024-12-31 | Not Available | 8.08 | |||
| Hospital Harm - Severe Hypoglycemia2024-01-01 to 2024-12-31 | Not Available | 0.9722 | |||
| Hospital Harm - Opioid Related Adverse Events2024-01-01 to 2024-12-31 | Not Available | 0.4118 | |||
| Healthcare workers given influenza vaccination2024-10-01 to 2025-03-31 · 491 cases | 70 | 79 | 74.71 | Worse than 64% of US hospitals | |
| Average (median) time all patients spent in the emergency department before leaving from the visit, including psychiatric/mental health patients and patients who were transferred to another facility. A lower number of minutes is better2024-10-01 to 2025-09-30 · 314 cases | 83 | 154 | 167 | Better than 98% of US hospitals | |
| Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better2024-10-01 to 2025-09-30 · 279 cases | 76 | 148 | 161 | Better than 98% of US hospitals | |
| Average (median) time psychiatric/mental health patients spent in the emergency department before leaving from the visit. A lower number of minutes is better2024-10-01 to 2025-09-30 | Not Available | 300 | |||
| Average (median) time patients spent in the emergency department before being transferred to another facility. A lower number of minutes is better2024-10-01 to 2025-09-30 · 26 cases | 362 | 293 | 338 | Worse than 75% of US hospitals | |
| Left before being seen2024-01-01 to 2024-12-31 · 18,343 cases | 2 | 1 | 1.933 | Worse than 58% of US hospitals | |
| Head CT results2024-10-01 to 2025-09-30 | Not Available | 73.42 | |||
| Endoscopy/polyp surveillance: appropriate follow-up interval for normal colonoscopy in average risk patients2024-01-01 to 2024-12-31 · 68 cases | 100 | 97 | 93.2 | The best result, shared by 27% of US hospitals | |
| Improvement in Patient's Visual Function within 90 Days Following Cataract Surgery2024-01-01 to 2024-12-31 | Not Available | ||||
| ST-Segment Elevation Myocardial Infarction (STEMI)2024-01-01 to 2024-12-31 · 0 cases | Not Available | 39.25 | |||
| Safe Use of Opioids - Concurrent Prescribing2024-01-01 to 2024-12-31 · 204 cases | 18 | 15 | 15.67 | Worse than 73% of US hospitals | |
| Appropriate care for severe sepsis and septic shock2024-10-01 to 2025-09-30 · 53 cases | 60 | 65 | 59.69 | Worse than 62% of US hospitals | |
| Septic Shock 3-Hour Bundle2024-10-01 to 2025-09-30 · 15 cases | 40 | 73 | 69.54 | Worse than 96% of US hospitals | |
| Septic Shock 6-Hour Bundle2024-10-01 to 2025-09-30 | Not Available | 83.94 | |||
| Severe Sepsis 3-Hour Bundle2024-10-01 to 2025-09-30 · 53 cases | 81 | 82 | 77.12 | Worse than 52% of US hospitals | |
| Severe Sepsis 6-Hour Bundle2024-10-01 to 2025-09-30 · 25 cases | 100 | 94 | 90.36 | The best result, shared by 10% of US hospitals | |
| Discharged on Antithrombotic Therapy2024-01-01 to 2024-12-31 | Not Available | 94.44 | |||
| Anticoagulation Therapy for Atrial Fibrillation/Flutter2024-01-01 to 2024-12-31 | Not Available | 69.44 | |||
| Antithrombotic Therapy by End of Hospital Day 22024-01-01 to 2024-12-31 | Not Available | 91.64 | |||
| Venous Thromboembolism Prophylaxis2024-01-01 to 2024-12-31 · 512 cases | 97 | 90 | 82.06 | Better than 79% of US hospitals | |
| Intensive Care Unit Venous Thromboembolism Prophylaxis2024-01-01 to 2024-12-31 | Not Available | 91 |
How often scans were ordered when they may not be needed; lower is better.
| Measure | This hospital | US median | MI average | CMS comparison | US rank |
|---|---|---|---|---|---|
| Abdomen CT Use of Contrast Material2024-07-01 to 2025-06-30 | 3.9 | 5 | 6.103 | Better than 63% of US hospitals | |
| Breast Cancer Screening Recall Rates2024-07-01 to 2025-06-30 | 6.5 | 6.6 | 7.033 | Better than 50% of US hospitals |
Medicare spending around an inpatient stay compared with the US (1 is the US median).
| Measure | This hospital | US median | MI average | CMS comparison | US rank |
|---|---|---|---|---|---|
| Medicare hospital spending per patient (Medicare Spending per Beneficiary)2024-01-01 to 2024-12-31 | 0.84 | 0.99 | 0.9406 | Better than 96% of US hospitals |
The scores Medicare uses to raise or lower inpatient payments; higher is better.
| Measure | This hospital | US median | MI average | CMS comparison | US rank |
|---|---|---|---|---|---|
| VBP clinical outcomes domain scoreFY 2026 | Not Available | 19.22 | |||
| VBP clinical outcomes weighted domain scoreFY 2026 | Not Available | 4.872 | |||
| VBP efficiency and cost reduction domain scoreFY 2026 | 100 | 10 | 42.06 | The best result, shared by 2% of US hospitals | |
| VBP efficiency and cost reduction weighted domain scoreFY 2026 | 33.33 | 2.5 | 11.12 | Better than 99% of US hospitals | |
| VBP person and community engagement domain scoreFY 2026 | 48 | 34 | 38.03 | Better than 72% of US hospitals | |
| VBP person and community engagement weighted domain scoreFY 2026 | 16 | 8.75 | 9.925 | Better than 88% of US hospitals | |
| VBP safety domain scoreFY 2026 | 30 | 40 | 33.39 | Worse than 68% of US hospitals | |
| VBP safety weighted domain scoreFY 2026 | 10 | 10 | 8.389 | Worse than 49% of US hospitals | |
| VBP total performance scoreFY 2026 | 59.33 | 29.5 | 33.57 | Better than 98% of US hospitals |
| By fiscal year | FY 2021 | FY 2022 | FY 2026 |
|---|---|---|---|
| VBP clinical outcomes domain score | 66.67 | 53.33 | Not Available |
| VBP clinical outcomes weighted domain score | 22.22 | 13.33 | Not Available |
| VBP efficiency and cost reduction domain score | 40 | Not Available | 100 |
| VBP efficiency and cost reduction weighted domain score | 13.33 | Not Available | 33.33 |
| VBP person and community engagement domain score | 53 | Not Available | 48 |
| VBP person and community engagement weighted domain score | 17.67 | Not Available | 16 |
| VBP safety domain score | Not Available | Not Available | 30 |
| VBP safety weighted domain score | Not Available | Not Available | 10 |
| VBP total performance score | 53.22 | Not Available | 59.33 |
Excess readmission ratios by condition; above 1 means more readmissions than expected.
| Measure | This hospital | US median | MI average | CMS comparison | US rank |
|---|---|---|---|---|---|
| READM-30-AMI-HRRP2021-07-01 to 2024-06-30 | N/A | 0.995 | |||
| READM-30-CABG-HRRP2021-07-01 to 2024-06-30 | N/A | 0.9907 | |||
| READM-30-COPD-HRRP2021-07-01 to 2024-06-30 | N/A | 0.9989 | |||
| READM-30-HF-HRRP2021-07-01 to 2024-06-30 | N/A | 1.002 | |||
| READM-30-HIP-KNEE-HRRP2021-07-01 to 2024-06-30 | N/A | 1.061 | |||
| READM-30-PN-HRRP2021-07-01 to 2024-06-30 | 0.9657 | 0.9955 | 0.9984 | Better than 70% of US hospitals |
| By fiscal year | FY 2021 | FY 2022 | FY 2023 | FY 2024 | FY 2025 | FY 2026 |
|---|---|---|---|---|---|---|
| READM-30-AMI-HRRP | N/A | N/A | N/A | N/A | N/A | N/A |
| READM-30-CABG-HRRP | N/A | N/A | N/A | N/A | N/A | N/A |
| READM-30-COPD-HRRP | N/A | N/A | N/A | N/A | N/A | N/A |
| READM-30-HF-HRRP | 0.9946 | 0.9812 | 0.9483 | N/A | N/A | N/A |
| READM-30-HIP-KNEE-HRRP | 1.215 | 1.188 | 1.068 | 1.042 | 1.079 | N/A |
| READM-30-PN-HRRP | 0.9257 | 0.943 | N/A | N/A | N/A | 0.9657 |
Infection ratios, the PSI 90 composite and the total score Medicare ranks hospitals on; lower is better.
| Measure | This hospital | US median | MI average | CMS comparison | US rank |
|---|---|---|---|---|---|
| CAUTI standardized infection ratio2023-01-01 to 2024-12-31 | N/A | 0.5894 | |||
| CDI standardized infection ratio2023-01-01 to 2024-12-31 | 0.197 | 0.346 | 0.3948 | Better than 73% of US hospitals | |
| CLABSI standardized infection ratio2023-01-01 to 2024-12-31 | N/A | 0.7747 | |||
| HAC Reduction Program payment reductionFY 2026 | No | ||||
| MRSA standardized infection ratio2023-01-01 to 2024-12-31 | N/A | 0.8034 | |||
| Patient safety and adverse events composite (PSI 90)2022-07-01 to 2024-06-30 | 0.9868 | 0.9628 | 1.007 | Worse than 61% of US hospitals | |
| SSI standardized infection ratio2023-01-01 to 2024-12-31 | N/A | 1.234 | |||
| Total HAC scoreFY 2026 | -0.3556 | -0.0453 | 0.1353 | Better than 71% of US hospitals |
| By fiscal year | FY 2021 | FY 2022 | FY 2023 | FY 2024 | FY 2025 | FY 2026 |
|---|---|---|---|---|---|---|
| HAC Reduction Program payment reduction | No | No | N/A | Yes | Yes | No |
| Total HAC score | -0.8199 | -0.3737 | 0 | 1.614 | 1.638 | -0.3556 |
Source: CMS Care Compare hospital files, latest release 2026-09-30, with program results for earlier fiscal years from CMS's archived snapshots. US medians and ranks count every hospital CMS reports; state averages are plain means of the state's reporting hospitals, not CMS's patient-weighted state rates.
The Joint Commission (since 2025)
Accreditation
None
Medical school affiliation
Hospital district or authority
Ownership type
81
Medicare-certified beds
73
Registered nurses (full-time equivalent)
1968
In Medicare since
Source: CMS Provider of Services file, as reported by the hospital and state surveyors.
What North Ottawa Community Health System reported to Medicare in its latest cost report, covering Jul 1, 2024 to Jun 30, 2025.
933
Inpatient discharges
Medicare 18%, Medicaid 3%
2,916
Inpatient days
22% of available bed days used
288
Employees (full-time equivalent)
Source: CMS cost report (HCRIS) (report 841606). Figures cover the reporting period, which is not always 12 months, and are self-reported.
Inpatient days and discharges North Ottawa Community Health System reported by payer. Medicare and Medicaid include their managed care plans, shown separately below.
| Medicare | Medicaid | Other | Total | |
|---|---|---|---|---|
| Inpatient days | 567 | 99 | 2,250 | 2,916 |
| Discharges | 172 | 31 | 730 | 933 |
| Average length of stay | 3.3 days | 3.2 days | 3.1 days | 3.1 days |
| Average daily census | 1.6 | 0.3 | 6.2 | 8.0 |
393
Medicaid managed care days
135 discharges
557
Observation bed days
| Unit | Beds | Inpatient days | Medicare days | Occupancy |
|---|---|---|---|---|
| Adults & pediatrics | 29 | 2,916 | 567 | 28% |
| Intensive care unit | 7 |
Source: CMS cost report (HCRIS, Form 2552-10), report 841606, as submitted. Hospitals report these figures themselves; they are not audited financial statements. Worksheet S-3 Part I.
What North Ottawa Community Health System treats Medicare patients for most often, in 2024. 28 Medicare discharges in 2 published DRGs; 0% surgical; 0% in DRGs with complications (CC or MCC).
| Condition or procedure | Discharges | Average charges | Average Medicare payment | Estimated cost | DRG weight |
|---|---|---|---|---|---|
| Pulmonary edema and respiratory failureMS-DRG 189, medical | 17 | $24,782 | $7,300 | $10,161 | 1.23 |
| Septicemia or severe sepsis without MV >96 hours without MCCMS-DRG 872, medical | 11 | $18,244 | $6,364 | $7,480 | 1.03 |
Source: CMS Medicare Inpatient Hospitals by Provider and Service (2024 data, released 2026-04-10), traditional Medicare only; CMS omits DRGs with fewer than 11 discharges. Estimated cost is average charges times the hospital's Medicare cost-to-charge ratio from the IPPS Impact File. Weights are the MS-DRG relative weights for the same year.
The comprehensive outpatient service groups (APCs) North Ottawa Community Health System billed Medicare for most in 2024: 201 services in all.
| Service group | Services | Patients | Average charges | Average Medicare payment | US average payment |
|---|---|---|---|---|---|
| Level 5 Musculoskeletal ProceduresAPC 5115 | 53 | 50 | $37,200 | $9,445 | $10,772 |
| Comprehensive Observation ServicesAPC 8011 | 41 | 41 | $11,150 | $1,897 | $2,090 |
| Level 1 Intraocular ProceduresAPC 5491 | 37 | 22 | $6,425 | $1,618 | $1,752 |
| Level 4 Urology and Related ServicesAPC 5374 | 29 | 19 | $10,166 | $2,420 | $2,629 |
| Level 2 Excision/ Biopsy/ Incision and DrainageAPC 5072 | 15 | 15 | $3,423 | $1,120 | $1,220 |
| Level 5 Urology and Related ServicesAPC 5375 | 14 | 13 | $19,592 | $3,592 | $3,918 |
| Level 1 Laparoscopy and Related ServicesAPC 5361 | 12 | 12 | $21,353 | $3,667 | $4,358 |
Source: CMS Medicare Outpatient Hospitals by Provider and Service (2024 data, released 2026-06-24), comprehensive APCs for traditional Medicare; CMS omits services with fewer than 11 claims. The US average weights every hospital by its services.
ZIP codes with the most Medicare inpatient stays at North Ottawa Community Health System in 2025. Market share is this hospital's part of every hospital's Medicare stays from the ZIP code. Its published Medicare stays went from 550 in 2020 to 288 in 2025.
| ZIP code | Stays | Of this hospital's stays | Days | Charges | Market share | Share in 2020 |
|---|---|---|---|---|---|---|
| 49417 | 152 | 53% | 510 | $3.5M | 13% | 25% |
| 49456 | 65 | 23% | 222 | $1.4M | 8% | 22% |
| 49441 | 24 | 8% | 80 | $503,305 | 1% | 2% |
| 49415 | 16 | 6% | 58 | $290,726 | 6% | 8% |
| 49442 | 16 | 6% | 49 | $269,205 | 1% | 1% |
| 49444 | 15 | 5% | 46 | $224,731 | 1% | 1% |
Source: CMS Hospital Service Area file. Shares are of the 288 stays from ZIP codes CMS publishes; it omits ZIP codes with fewer than 11 stays, so market shares count published stays only.
Staff by profession and the rooms and units North Ottawa Community Health System reported at its latest Medicare certification survey (2017). Counts are people, not full-time equivalents.
73
Registered nurses
8
Licensed practical nurses
3
Pharmacists
2
Social workers
216
Other personnel
Source: CMS Provider of Services file.
234 clinicians who bill Medicare list North Ottawa Community Health System as a hospital affiliation. Showing 24 of them. Book a demo to see the commercial rates insurers publish for them, or start a free trial.
Tyler Voss, D.O.
Family Medicine Physician
NPI 1346506318
See commercial rates for Tyler Voss, D.O.Kathryn Alguire, M.D.
Medical Oncology Physician
NPI 1568468882
See commercial rates for Kathryn Alguire, M.D.Lindsay Rudert, D.O.
Family Medicine Physician
NPI 1902240765
See commercial rates for Lindsay Rudert, D.O.Jared Knol, MD
Medical Oncology Physician
NPI 1982867891
See commercial rates for Jared Knol, MDZabila Saeed, MD
Hematology & Oncology Physician
NPI 1578084232
See commercial rates for Zabila Saeed, MDColin Hardin, M.D.
Hematology & Oncology Physician
NPI 1639459860
See commercial rates for Colin Hardin, M.D.Haritha Reddy, M.D.
Hematology & Oncology Physician
NPI 1952720906
See commercial rates for Haritha Reddy, M.D.John Hawkins, D.O.
Physical Medicine & Rehabilitation Physician
NPI 1962843813
See commercial rates for John Hawkins, D.O.Jeffrey Stuk, DO
Diagnostic Radiology Physician
NPI 1700801081
See commercial rates for Jeffrey Stuk, DONeil Droppers, D.O.
Physical Medicine & Rehabilitation Physician
NPI 1326420159
See commercial rates for Neil Droppers, D.O.Derick Steinard, PA-C
Physician Assistant
NPI 1386100287
See commercial rates for Derick Steinard, PA-CCourtney Garlick, M.D.
Diagnostic Radiology Physician
NPI 1285863571
See commercial rates for Courtney Garlick, M.D.John Meek, D.O.
Cardiovascular Disease Physician
NPI 1679786230
See commercial rates for John Meek, D.O.John Stephenson, D.O.
Diagnostic Radiology Physician
NPI 1336361138
See commercial rates for John Stephenson, D.O.Gary Katzman, MD
Cardiovascular Disease Physician
NPI 1003839218
See commercial rates for Gary Katzman, MDJames Sutherland, D.O.
Diagnostic Radiology Physician
NPI 1295985034
See commercial rates for James Sutherland, D.O.Joseph Marous, MD
Diagnostic Radiology Physician
NPI 1942212667
See commercial rates for Joseph Marous, MDEric Shafer, D.O.
Cardiovascular Disease Physician
NPI 1083804280
See commercial rates for Eric Shafer, D.O.Anthony Bozzio, M.D.
Orthopaedic Surgery Physician
NPI 1558652727
See commercial rates for Anthony Bozzio, M.D.Steven Mast, MD
Interventional Cardiology Physician
NPI 1174522429
See commercial rates for Steven Mast, MDTyler Rummel, D.O.
Diagnostic Radiology Physician
NPI 1801109731
See commercial rates for Tyler Rummel, D.O.Angela Sneider, D.O.
Diagnostic Radiology Physician
NPI 1346477973
See commercial rates for Angela Sneider, D.O.Timothy Barron, MD
Ophthalmology Physician
NPI 1912981994
See commercial rates for Timothy Barron, MDRichard Wilcox, M.D.
Diagnostic Radiology Physician
NPI 1215929856
See commercial rates for Richard Wilcox, M.D.Source: CMS Doctors and Clinicians facility affiliations, released 2026-10-15, with names and specialties from NPPES. Affiliation means the clinician bills Medicare for care at this hospital; it is not employment.
Revenue, expenses and income North Ottawa Community Health System reported to Medicare for Jul 1, 2024 to Jun 30, 2025. Percentages are of net patient revenue.
| Line | Amount | Share |
|---|---|---|
| Gross patient revenue (charges) | $180.6M | 348.1% |
| Inpatient | $19M | 36.6% |
| Outpatient | $161.6M | 311.5% |
| Contractual allowances and discounts | -$128.7M | -248.1% |
| Net patient revenue | $51.9M | 100.0% |
| Operating expenses | -$56M | -108.0% |
| Operating income from patient care | -$4.1M | -8.0% |
| Other income | $3.2M | 6.2% |
| Other expenses | $649,015 | 1.3% |
| Net income | -$239,617 | -0.5% |
| Line | Amount | Share |
|---|---|---|
| Traditional Medicare | $16.9M | 10.2% |
| Medicaid (including managed care) | $19.9M | 12.0% |
| Other payers and self-pay | $128.9M | 77.8% |
| Total charges | $165.7M | 100.0% |
Source: CMS cost report (HCRIS, Form 2552-10), report 841606, as submitted. Hospitals report these figures themselves; they are not audited financial statements. Traditional Medicare is the program charges on Worksheets D-3 and D Part V; Medicaid is from Worksheet S-10.
Computed from North Ottawa Community Health System's latest cost report.
-8.0%
Operating margin
Operating income from patient care / net patient revenue
-0.4%
Total margin
Net income / net patient revenue plus other income
2.3%
EBITDAR margin
Net income before interest, depreciation and leases (Worksheet A-7), / total revenue
47% of expenses
Personnel costs
Salaries, direct-care contract labor and core wage-related costs / operating expenses
$33.63
Average hourly wage
Adjusted salaries / paid hours (Worksheet S-3 Part II)
-0.3%
Return on assets
Net income for a year / total assets
-1.2%
Return on equity
Net income for a year / fund balance
0.01
Long-term debt to fund balance
Mortgages, notes and loans / fund balance
1.06
Current ratio
Current assets / current liabilities
0.80
Quick ratio
Cash, temporary investments and net receivables / current liabilities
238 days
Days cash on hand
Cash and temporary investments / daily operating expenses excluding depreciation
45 days
Days in patient receivables
Net patient receivables / daily net patient revenue
352 days
Average payment period
Current liabilities / daily operating expenses excluding depreciation
0.74
Asset turnover
Total revenue for a year / total assets
2.7 years
Average age of plant
Accumulated depreciation / depreciation for a year
Source: CMS cost report (HCRIS, Form 2552-10), report 841606, as submitted. Hospitals report these figures themselves; they are not audited financial statements.
What North Ottawa Community Health System owned and owed at the end of its reporting period (Jun 2025), across all fund types: $74.2M in total assets and a $20.2M fund balance.
| Line | Amount | Of total assets |
|---|---|---|
| Cash and temporary investments | $35.5M | 47.9% |
| Patient receivables, net | $6.4M | 8.6% |
| Inventory | $1.3M | 1.8% |
| Total current assets | $55.6M | 74.9% |
| Property and equipment, net of depreciation | $17.8M | 23.9% |
| Investments and other assets | $829,166 | 1.1% |
| Total assets | $74.2M | 100.0% |
| Current liabilities | $52.6M | 70.9% |
| Long-term debt | $238,962 | 0.3% |
| Total liabilities | $54M | 72.7% |
| Fund balance (net assets) | $20.2M | 27.3% |
Source: CMS cost report (HCRIS, Form 2552-10), report 841606, as submitted. Hospitals report these figures themselves; they are not audited financial statements.
Care North Ottawa Community Health System provided without full payment, as reported on Worksheet S-10 of its cost report.
$99,627
Cost of charity care
Care for patients approved for charity care and uninsured discounts, at cost
$5.8M
Bad debt
Patient bills written off as uncollectible, at charges
$2.9M
Medicaid shortfall
Cost of Medicaid patients (charges times the cost-to-charge ratio) minus Medicaid payments; negative means a surplus
$1.7M
Total unreimbursed and uncompensated care
3.1% of operating expenses
Medicaid, CHIP and indigent care shortfalls plus charity care and the cost of bad debt (Worksheet S-10 line 31)
Source: CMS cost report (HCRIS, Form 2552-10), report 841606, as submitted. Hospitals report these figures themselves; they are not audited financial statements.
North Ottawa Community Health System's full-year cost reports, by fiscal year end. Reports shorter than ten months are left out.
| Fiscal year ending | Jun 2020 | Jun 2021 | Jun 2022 | Jun 2023 | Jun 2024 | Jun 2025 |
|---|---|---|---|---|---|---|
| Net patient revenue | $40.2M | $45.3M | $45.3M | $43.4M | $53.2M | $51.9M |
| Operating expenses | $49.6M | $53.6M | $53.1M | $51.6M | $51.8M | $56M |
| Operating margin | -23.4% | -18.1% | -17.3% | -19.0% | 2.6% | -8.0% |
| Net income | -$345,497 | $4.9M | $306,352 | $620,599 | $4.5M | -$239,617 |
| Total assets | $43.1M | $38.8M | $33.8M | $30.6M | $36.1M | $74.2M |
| Discharges | 1,111 | 1,055 | 691 | 671 | 769 | 933 |
| Inpatient days | 2,418 | 2,560 | 2,671 | 2,246 | 2,445 | 2,916 |
| Medicare Advantage days | 831 | 1,049 | 1,061 | 1,124 | 1,076 | |
| Beds | 36 | 36 | 36 | 36 | 36 | 36 |
| Employees (FTE) | 361 | 339 | 318 | 301 | 303 | 288 |
Source: CMS cost report (HCRIS, Form 2552-10), report 841606, as submitted. Hospitals report these figures themselves; they are not audited financial statements.
Each cost center North Ottawa Community Health System reports, largest first. Total cost includes its share of overhead; the cost-to-charge ratio is total cost / charges.
| Department | Salaries | Total cost | Charges | Cost-to-charge | Square feet |
|---|---|---|---|---|---|
| Operating room | $2.2M | $7.1M | $21.1M | 0.34 | 17,596 |
| Emergency | $1.8M | $6.9M | $23.7M | 0.29 | 14,592 |
| Laboratory | $2M | $5.9M | $25.8M | 0.23 | 7,242 |
| Radiology-diagnostic | $1.7M | $5.1M | $41.8M | 0.12 | 7,719 |
| Drugs charged to patients | $401,708 | $4.2M | $15M | 0.28 | 2,685 |
| Medical supplies charged to patient | $3.4M | $6.9M | 0.50 | ||
| Ambulance services | $1.5M | $3M | $8.2M | 0.37 | 2,124 |
| Impl. dev. charged to patients | $2.5M | $7.3M | 0.35 | ||
| Respiratory therapy | $582,597 | $1.2M | $1.5M | 0.79 | 3,160 |
| Recovery room | $316,133 | $789,657 | $3M | 0.27 | 800 |
| Wound healing center | $53,161 | $745,116 | $959,851 | 0.78 | 4,320 |
| Observation beds (non-distinct part | $709,384 | $585,312 | 1.21 | ||
| Physical therapy | $300,925 | $462,653 | $597,382 | 0.77 | |
| Electrocardiology | $213,204 | $381,868 | $4.4M | 0.09 | 312 |
| Anesthesiology | $19,013 | $633,994 | 0.03 | 200 |
| Department | Salaries | Total cost | Charges | Cost-to-charge | Square feet |
|---|---|---|---|---|---|
| Adults & pediatrics | $1.3M | $4.4M | $4.3M | 1.02 | 28,204 |
| Department | Salaries | Direct cost | Paid hours | Average hourly wage | Square feet |
|---|---|---|---|---|---|
| Administrative & general | $2.4M | $6.3M | 90,732 | $25.96 | 16,904 |
| Employee benefits department | $141,298 | $5.6M | 2,080 | $67.93 | 1,366 |
| Operation of plant | $432,526 | $2.9M | 11,924 | $36.27 | 820 |
| Nursing administration | $932,481 | $1.1M | 17,509 | $53.26 | 1,587 |
| Cap rel costs-bldg & fixt | $976,344 | 127,390 | |||
| Housekeeping | $648,254 | $900,750 | 35,033 | $18.50 | 1,625 |
| Dietary | $469,619 | $703,885 | 22,475 | $20.90 | 7,500 |
| Cap rel costs-mvble equip | $504,090 | ||||
| Social service | $388,247 | $392,872 | 7,737 | $50.18 | 648 |
| Central services & supply | $353,411 | $374,832 | 14,435 | $24.48 | 5,280 |
| Laundry & linen service | $186,920 | 8 | 504 | ||
| Medical records & library | $137,507 | $145,505 | 7,735 | $17.78 | 1,938 |
Source: CMS cost report (HCRIS, Form 2552-10), report 841606, as submitted. Hospitals report these figures themselves; they are not audited financial statements. Worksheets A, B-1, C Part I and S-3 Part II.
The factors Medicare uses to set what it pays North Ottawa Community Health System for an inpatient stay.
1.24
Case mix index
Higher than 8% of hospitals paid under Medicare IPPS
Average Medicare DRG weight of its inpatient cases (FY 2027); higher means more complex, costlier care.
No Medicare-funded residents
Teaching status
Medicare-funded interns and residents per bed (FY 2027).
20.8%
Low-income patient share
Disproportionate share percentage: Medicaid and SSI patient days CMS uses for safety-net payments (FY 2027).
177
Medicare inpatient stays
Medicare claims CMS based FY 2027 payment rates on.
Urban (metro area)
Location type
Geographic area CMS assigns before any wage index reclassification (FY 2027).
| IPPS fiscal year | FY 2021 | FY 2022 | FY 2023 | FY 2024 | FY 2025 | FY 2026 | FY 2027 |
|---|---|---|---|---|---|---|---|
| Case mix index | 1.58 | 1.58 | 1.40 | 1.34 | 1.22 | 1.23 | 1.24 |
| Wage index | 0.933 | 0.912 | 0.899 | 0.882 | 0.966 | 0.959 | 0.955 |
| Readmissions adjustment | -2.00% | -3.00% | -3.00% | -1.65% | -0.68% | -0.58% | 0.00% |
| Value-based purchasing adjustment | +1.39% | +1.41% | +1.41% | 0.00% | 0.00% | 0.00% | +2.09% |
| Medicare inpatient stays | 312 | 312 | 192 | 144 | 148 | 161 | 177 |
Source: CMS IPPS final rule Impact File (FY 2027).
Organizations North Ottawa Community Health System reports to Medicare as owners or with operational control. 1 individuals also hold ownership interests; they are not listed here.
Mercy Health Partners
5% or greater direct ownership interest, 100%, since 2022
Trinity Health Corporation
5% or greater indirect ownership interest, 100%, since 2022
Trinity Health-michigan
5% or greater indirect ownership interest, 100%, since 2022
Sources: CMS Hospital All Owners.
The officers and board members on North Ottawa Community Health System's Medicare enrollment and on the IRS Form 990 filed under its tax ID.
Source: CMS Hospital All Owners (PECOS), the people the hospital lists on its Medicare enrollment; the first 17 of 20 are shown.
Trinity Health Grand Haven Hospital files the Form 990 for the tax ID insurers list for North Ottawa Community Health System, so these people may lead the wider organization rather than North Ottawa Community Health System alone.
| Name | Title |
|---|---|
| Robert Casalou | Director; President & CEO, Mi Region |
| Michael Gusho | Treasurer; CFO, Michigan Region |
| Mandi Murray | Secretary; Managing Cnsl, Mich Reg |
| Justin Grill DO | Chief Medical Officer |
| Daniel Green | VP Finance, West Michigan |
| Shelleye Yaklin | President, Th Grand Haven Hospital |
| John Foss | SVP Oper, Th Shelby & Grand Haven |
| Donna Doleman Dickerson | Director; Chair |
| Wayman Britt | Director; Vice Chair |
| Tim Jodway Pd By Mgmt Co | Interim CFO Through 12/23 |
Board members: Edmund Hodge, Eric Ferguson MD, Jan Garfinkle, Jose Infante, Mary Frances Lewandowski Cssf, Spencer Maidlow, Suzanne Mellon PhD, William Morris, Jean Nagelkerk PhD, Dale Nesbary PhD, Linda Werthman Rsm.
Source: IRS Form 990 Part VII filed by Trinity Health Grand Haven Hospital (EIN 38-3330803), via the IRS e-file data. A health system's return can cover several hospitals.
Helipad
Trinity Health Grand Haven Hospital
FAA location ID 84MI, a medical-use heliport at the hospital.
Source: FAA National Airspace System Resource data, cycle 2026-10-01.
About North Ottawa Community Health System's rates and hospital price transparency.
For MRI brain before and after contrast (CPT 70553), published negotiated rates at North Ottawa Community Health System range from $154 to $604 across 3 insurers. Blue Cross Blue Shield's rate is $495. The median at nearby comparable hospitals is $1,631. What a patient pays depends on their plan's deductible, coinsurance and network status.
For CT abdomen and pelvis with contrast (CPT 74177), published negotiated rates at North Ottawa Community Health System range from $307 to $604 across 3 insurers. Blue Cross Blue Shield's rate is $483. The median at nearby comparable hospitals is $1,672. What a patient pays depends on their plan's deductible, coinsurance and network status.
For Colonoscopy with polyp removal (CPT 45385), published negotiated rates at North Ottawa Community Health System range from $2,073 to $4,845 across 2 insurers. Aetna's rate is $4,845. The median at nearby comparable hospitals is $1,082. What a patient pays depends on their plan's deductible, coinsurance and network status.
For Screening mammography, bilateral (CPT 77067), published negotiated rates at North Ottawa Community Health System range from $91 to $210 across 3 insurers. Blue Cross Blue Shield's rate is $210. The median at nearby comparable hospitals is $307. What a patient pays depends on their plan's deductible, coinsurance and network status.
North Ottawa Community Health System has a CMS overall hospital star rating of 4 out of 5 on Medicare Care Compare (CMS data released 2026-08-13). That is higher than 58% of US hospitals.
CMS reports no Medicare-funded interns or residents at North Ottawa Community Health System for fiscal year 2027.
No. North Ottawa Community Health System has no Hospital Readmissions Reduction Program penalty in fiscal year 2027.
In 2024, the most common were pulmonary edema and respiratory failure (17 discharges), septicemia or severe sepsis without mv >96 hours without mcc (11 discharges).
North Ottawa Community Health System's Medicare case mix index is 1.24 for fiscal year 2027, higher than 8% of hospitals paid under the inpatient prospective payment system.
North Ottawa Community Health System reported 933 inpatient discharges and 2,916 inpatient days from Jul 1, 2024 to Jun 30, 2025.
North Ottawa Community Health System reported 288 full-time-equivalent employees on payroll from Jul 1, 2024 to Jun 30, 2025.
North Ottawa Community Health System reported $51.9M in net patient revenue on $180.6M of gross charges for Jul 1, 2024 to Jun 30, 2025, an operating margin of -8.0%, and net income of -$239,617.
North Ottawa Community Health System reported $1.7M of unreimbursed and uncompensated care for Jul 1, 2024 to Jun 30, 2025, including $99,627 of charity care at cost.
North Ottawa Community Health System's Medicare enrollment lists Shannon Striebich as President And CEO since 2025.
Insurers' price transparency files list North Ottawa Community Health System under employer identification number 38-3330803 (North Ottawa Community Hospital). 57 health plans and networks list 38-3330803 for it.
234 clinicians who bill Medicare list North Ottawa Community Health System as a hospital affiliation in CMS's Doctors and Clinicians data. The largest groups are family medicine physician (29), physician assistant (29), emergency medicine physician (25).
Yes. CMS's Provider of Services file lists The Joint Commission as the accrediting organization for North Ottawa Community Health System, effective 2025.
In its Medicare enrollment, North Ottawa Community Health System reports Mercy Health Partners as 5% or greater direct ownership interest (100%).
CMS lists 24 services at North Ottawa Community Health System, including Adult Inpatient Psychiatric Care, Anesthesia, Clinical Laboratory, Coronary Care Unit, Diagnostic Radiology, Dietary Care.
In CMS's 2025 Hospital Service Area file, the most Medicare inpatient stays at North Ottawa Community Health System came from ZIP codes 49417 (152), 49456 (65), 49441 (24).
North Ottawa Community Health System has 36 beds, including its psychiatric, rehabilitation and other subprovider units, in its latest Medicare cost report. 81 are Medicare-certified beds in CMS's Provider of Services file. Facility type: Short Term Acute Care Hospital.
North Ottawa Community Health System is located at 1309 Sheldon Road, Grand Haven, MI 49417. Its main phone number is (616) 842-3600.
North Ottawa Community Health System's CMS Certification Number (CCN), also called its Medicare provider number, is 230174.
The National Provider Identifier (NPI) on file for North Ottawa Community Health System is 1942379284.
North Ottawa Community Health System lists 33 in-network payers, including Aetna, Ambetter, Ameri Health, Aspirus Health Plan, and is Medicare-certified. Insurance acceptance may vary by plan, so confirm coverage with your insurer or the hospital's billing department.
313 disclosed rate categories. Each shows the payer, category, code type and group with its code range, and contract type, along with how the rate compares with the state average.
Under 45 CFR Part 180, every US hospital must publish a machine-readable file of its standard charges, including gross charges, discounted cash prices and payer-specific negotiated rates, in the CMS template format. PayerPrice can help hospitals publish and maintain these files.
A chargemaster (charge description master, or CDM) is a hospital's master list of billable items, with codes, descriptions and gross charges. A chargemaster review looks at those lines for accuracy and pricing. PayerPrice can help hospitals review their chargemaster; contact us to discuss your needs.
For hospital finance and compliance teams
The data on this page comes from the files hospitals and payers publish. We help hospitals publish theirs correctly, and take a fresh look at their chargemaster.
We turn your chargemaster and payer contracts into the CMS template file, then keep it current as rates change.
{
"description": "MRI of brain (no contrast)",
"code_information": [
{ "code": "611", "type": "RC" },
{ "code": "70551", "type": "CPT" }
],
"standard_charges": [{
"setting": "outpatient",
"minimum": 250,
"maximum": 400,
"gross_charge": 1200,
"discounted_cash": 1080,
"payers_information": [
{
"payer_name": "Platform Health Insurance",
"plan_name": "PPO",
"methodology": "fee schedule",
"standard_charge_dollar": 400
},
{
"payer_name": "Region Health Insurance",
"plan_name": "HMO",
"methodology": "fee schedule",
"standard_charge_dollar": 250
}
]
}]
}Your chargemaster sets the gross charge on every claim, and many payer contracts base payment on it through percent-of-charge, lesser-of and stop-loss terms. We audit it line by line and show how your charges and negotiated rates compare with peer hospitals before your next negotiation.
What a review covers