| Room was "always" clean2024-10-01 to 2025-09-30 · 454 cases | 74 | 73 | 70.73 | | Better than 51% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 454 cases | 8 | 8 | 9.077 | | Better than 47% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 454 cases | 18 | 18 | 20.19 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 454 cases | 89 | 87 | 86.5 | | Better than 66% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 454 cases | 4 | 4 | 3.462 | | Better than 47% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 454 cases | 74 | 80 | 77.62 | | Worse than 82% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 454 cases | 89 | 91 | 90.73 | | Worse than 79% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 454 cases | 7 | 4 | 5.077 | | Worse than 86% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 454 cases | 2 | 3 | 3.115 | | Worse than 79% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 454 cases | 19 | 16 | 17.31 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 454 cases | 76 | 79 | 77.42 | | Worse than 71% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 454 cases | 90 | 91 | 90.23 | | Worse than 55% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 454 cases | 5 | 5 | 5.769 | | Better than 44% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 454 cases | 3 | 3 | 2.885 | | Worse than 37% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 454 cases | 19 | 16 | 16.81 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 454 cases | 59 | 61 | 58.65 | | Worse than 59% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 454 cases | 75 | 77 | 75.31 | | Worse than 63% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 454 cases | 22 | 19 | 21.96 | | Worse than 65% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 454 cases | 2 | 3 | 2.346 | | Worse than 53% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 454 cases | 19 | 19 | 19.38 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 454 cases | 87 | 86 | 86.62 | | Better than 55% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 454 cases | 12 | 13 | 13.04 | | Better than 58% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 454 cases | 4 | 3 | 3.615 | | Better than 55% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 454 cases | 88 | 87 | 86.96 | | Better than 58% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 454 cases | 14 | 14 | 13.73 | | Better than 49% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 454 cases | 86 | 86 | 86.27 | | Better than 49% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 454 cases | 71 | 74 | 72.62 | | Worse than 68% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 454 cases | 7 | 7 | 7.154 | | Worse than 47% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 454 cases | 22 | 19 | 20.23 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 454 cases | 73 | 77 | 75.46 | | Worse than 77% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 454 cases | 5 | 6 | 6.5 | | Better than 53% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 454 cases | 22 | 17 | 18.04 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 454 cases | 84 | 85 | 83.88 | | Worse than 57% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 454 cases | 2 | 3 | 3.923 | | Better than 75% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 454 cases | 14 | 11 | 12.19 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 454 cases | 11 | 8 | 10.27 | | Worse than 75% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 454 cases | 34 | 20 | 23.35 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 454 cases | 55 | 72 | 66.38 | | Worse than 96% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 454 cases | 83 | 88 | 86.65 | | Worse than 90% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 454 cases | 2 | 3 | 2.808 | | Worse than 78% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 454 cases | 72 | 74 | 72.58 | | Worse than 62% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 454 cases | 12 | 9 | 10.73 | | Worse than 73% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 454 cases | 16 | 16 | 16.69 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 454 cases | 71 | 75 | 73.65 | | Worse than 74% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 454 cases | 8 | 5 | 6.192 | | Worse than 78% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 454 cases | 21 | 20 | 20.15 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 454 cases | 71 | 77 | 74.5 | | Worse than 81% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 454 cases | 8 | 4 | 5.385 | | Worse than 88% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 454 cases | 21 | 19 | 20.12 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 454 cases | 81 | 86 | 84.31 | | Worse than 83% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 454 cases | 5 | 3 | 3.346 | | Worse than 86% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 454 cases | 14 | 11 | 12.35 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 454 cases | 41 | 59 | 48.08 | | Worse than 96% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 454 cases | 21 | 9 | 16.27 | | Worse than 94% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 454 cases | 38 | 31 | 35.65 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 454 cases | 72 | 82 | 76.15 | | Worse than 93% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 454 cases | 2 | 3 | 2.346 | | Worse than 76% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 454 cases | 9 | 5 | 6.885 | | Worse than 82% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 454 cases | 55 | 71 | 68.38 | | Worse than 94% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 454 cases | 81 | 87 | 86.31 | | Worse than 89% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 454 cases | 36 | 23 | 24.73 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 454 cases | 2 | 4 | 3.423 | | Worse than 85% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 454 cases | 45 | 47 | 44.38 | | Worse than 58% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 454 cases | 32 | 30 | 33.35 | | Worse than 57% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 454 cases | 23 | 22 | 22.27 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 454 cases | 3 | 3 | 3.038 | | Worse than 40% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 454 cases | 11 | 12 | 12.65 | | Better than 59% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 454 cases | 89 | 88 | 87.35 | | Better than 59% of US hospitals |