| Room was "always" clean2024-10-01 to 2025-09-30 · 1,016 cases | 75 | 73 | 74.1 | | Better than 56% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 1,016 cases | 7 | 8 | 7.963 | | Better than 56% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 1,016 cases | 18 | 18 | 17.94 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 1,016 cases | 89 | 87 | 87.84 | | Better than 66% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 1,016 cases | 4 | 4 | 3.722 | | Better than 47% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 1,016 cases | 74 | 80 | 80.88 | | Worse than 82% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 1,016 cases | 89 | 91 | 92.27 | | Worse than 79% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 1,016 cases | 5 | 4 | 3.756 | | Worse than 61% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 1,016 cases | 2 | 3 | 3.823 | | Worse than 79% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 1,016 cases | 21 | 16 | 15.37 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 1,016 cases | 74 | 79 | 80.35 | | Worse than 83% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 1,016 cases | 88 | 91 | 91.58 | | Worse than 83% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 1,016 cases | 8 | 5 | 4.866 | | Worse than 84% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 1,016 cases | 2 | 3 | 3.519 | | Worse than 71% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 1,016 cases | 18 | 16 | 14.78 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 1,016 cases | 56 | 61 | 61.8 | | Worse than 77% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 1,016 cases | 74 | 77 | 77.61 | | Worse than 72% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 1,016 cases | 23 | 19 | 19.41 | | Worse than 73% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 1,016 cases | 2 | 3 | 2.848 | | Worse than 53% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 1,016 cases | 21 | 19 | 18.78 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 1,016 cases | 85 | 86 | 85.97 | | Worse than 57% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 1,016 cases | 15 | 13 | 13.45 | | Worse than 63% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 1,016 cases | 3 | 3 | 3.367 | | Worse than 45% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 1,016 cases | 85 | 87 | 86.55 | | Worse than 63% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 1,016 cases | 16 | 14 | 14.23 | | Worse than 60% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 1,016 cases | 84 | 86 | 85.77 | | Worse than 60% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 1,016 cases | 69 | 74 | 75.72 | | Worse than 81% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 1,016 cases | 10 | 7 | 6.506 | | Worse than 84% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 1,016 cases | 21 | 19 | 17.78 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 1,016 cases | 73 | 77 | 78.75 | | Worse than 77% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 1,016 cases | 8 | 6 | 5.259 | | Worse than 77% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 1,016 cases | 19 | 17 | 15.99 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,016 cases | 79 | 85 | 86.02 | | Worse than 89% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,016 cases | 6 | 3 | 3.296 | | Worse than 86% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,016 cases | 15 | 11 | 10.68 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 1,016 cases | 16 | 8 | 8.024 | | Worse than 94% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 1,016 cases | 26 | 20 | 20.11 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 1,016 cases | 58 | 72 | 71.87 | | Worse than 93% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 1,016 cases | 82 | 88 | 88.62 | | Worse than 93% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 1,016 cases | 2 | 3 | 3.544 | | Worse than 78% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 1,016 cases | 71 | 74 | 75.43 | | Worse than 69% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 1,016 cases | 13 | 9 | 9.21 | | Worse than 80% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 1,016 cases | 16 | 16 | 15.36 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 1,016 cases | 71 | 75 | 76.47 | | Worse than 74% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 1,016 cases | 6 | 5 | 5.247 | | Worse than 51% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 1,016 cases | 23 | 20 | 18.28 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 1,016 cases | 72 | 77 | 78.2 | | Worse than 76% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 1,016 cases | 6 | 4 | 3.914 | | Worse than 71% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 1,016 cases | 22 | 19 | 17.89 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,016 cases | 81 | 86 | 87.27 | | Worse than 83% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,016 cases | 4 | 3 | 2.469 | | Worse than 72% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,016 cases | 15 | 11 | 10.26 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 1,016 cases | 56 | 59 | 59.52 | | Worse than 60% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 1,016 cases | 11 | 9 | 9.695 | | Worse than 60% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 1,016 cases | 33 | 31 | 30.78 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 1,016 cases | 81 | 82 | 82.22 | | Worse than 52% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 1,016 cases | 3 | 3 | 3.405 | | Worse than 44% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 1,016 cases | 13 | 5 | 5.305 | | Worse than 95% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 1,016 cases | 49 | 71 | 70.39 | | Worse than 98% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 1,016 cases | 77 | 87 | 87.62 | | Worse than 97% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 1,016 cases | 38 | 23 | 24.3 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 1,016 cases | 2 | 4 | 3.797 | | Worse than 85% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 1,016 cases | 41 | 47 | 47.48 | | Worse than 80% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 1,016 cases | 33 | 30 | 30.01 | | Worse than 62% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 1,016 cases | 26 | 22 | 22.51 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 1,016 cases | 2 | 3 | 3.481 | | Worse than 81% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 1,016 cases | 14 | 12 | 12.79 | | Worse than 63% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 1,016 cases | 86 | 88 | 87.21 | | Worse than 63% of US hospitals |