| Room was "always" clean2024-10-01 to 2025-09-30 · 719 cases | 64 | 73 | 74.33 | | Worse than 85% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 719 cases | 16 | 8 | 8.534 | | Worse than 92% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 719 cases | 20 | 18 | 17.14 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 719 cases | 81 | 87 | 86.41 | | Worse than 87% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 719 cases | 2 | 4 | 3.426 | | Worse than 83% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 719 cases | 75 | 80 | 80.77 | | Worse than 78% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 719 cases | 90 | 91 | 91.63 | | Worse than 66% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 719 cases | 5 | 4 | 3.602 | | Worse than 61% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 719 cases | 3 | 3 | 3.556 | | Worse than 49% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 719 cases | 20 | 16 | 15.63 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 719 cases | 76 | 79 | 80.72 | | Worse than 71% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 719 cases | 89 | 91 | 91.11 | | Worse than 71% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 719 cases | 7 | 5 | 5.239 | | Worse than 72% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 719 cases | 2 | 3 | 3.222 | | Worse than 71% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 719 cases | 17 | 16 | 14.05 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 719 cases | 55 | 61 | 63.34 | | Worse than 83% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 719 cases | 74 | 77 | 77.35 | | Worse than 72% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 719 cases | 23 | 19 | 17.88 | | Worse than 73% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 719 cases | 2 | 3 | 2.741 | | Worse than 53% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 719 cases | 22 | 19 | 18.78 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 719 cases | 80 | 86 | 85.52 | | Worse than 91% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 719 cases | 20 | 13 | 13.5 | | Worse than 92% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 719 cases | 2 | 3 | 3.259 | | Worse than 82% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 719 cases | 80 | 87 | 86.5 | | Worse than 92% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 719 cases | 18 | 14 | 15.01 | | Worse than 74% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 719 cases | 82 | 86 | 84.99 | | Worse than 74% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 719 cases | 72 | 74 | 75.68 | | Worse than 60% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 719 cases | 11 | 7 | 6.382 | | Worse than 90% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 719 cases | 17 | 19 | 17.94 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 719 cases | 74 | 77 | 78.63 | | Worse than 70% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 719 cases | 7 | 6 | 5.824 | | Worse than 64% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 719 cases | 19 | 17 | 15.54 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 719 cases | 83 | 85 | 86.24 | | Worse than 66% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 719 cases | 4 | 3 | 3.456 | | Worse than 51% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 719 cases | 13 | 11 | 10.31 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 719 cases | 10 | 8 | 7.42 | | Worse than 67% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 719 cases | 23 | 20 | 19.27 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 719 cases | 67 | 72 | 73.31 | | Worse than 68% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 719 cases | 86 | 88 | 89 | | Worse than 69% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 719 cases | 3 | 3 | 3.537 | | Worse than 45% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 719 cases | 69 | 74 | 75.53 | | Worse than 81% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 719 cases | 11 | 9 | 8.985 | | Worse than 62% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 719 cases | 20 | 16 | 15.49 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 719 cases | 70 | 75 | 75.5 | | Worse than 80% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 719 cases | 7 | 5 | 5.485 | | Worse than 66% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 719 cases | 23 | 20 | 19.01 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 719 cases | 72 | 77 | 77.97 | | Worse than 76% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 719 cases | 5 | 4 | 4.029 | | Worse than 55% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 719 cases | 23 | 19 | 18 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 719 cases | 83 | 86 | 87.06 | | Worse than 72% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 719 cases | 3 | 3 | 2.397 | | Worse than 50% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 719 cases | 14 | 11 | 10.54 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 719 cases | 63 | 59 | 66.14 | | Better than 62% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 719 cases | 6 | 9 | 6.398 | | Better than 70% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 719 cases | 31 | 31 | 27.47 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 719 cases | 85 | 82 | 84.83 | | Better than 71% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 719 cases | 4 | 3 | 3.981 | | Better than 56% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 719 cases | 24 | 5 | 5.466 | | Worse than 99% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 719 cases | 65 | 71 | 73.73 | | Worse than 73% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 719 cases | 79 | 87 | 87.91 | | Worse than 93% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 719 cases | 11 | 23 | 20.81 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 719 cases | 2 | 4 | 3.815 | | Worse than 85% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 719 cases | 41 | 47 | 49.99 | | Worse than 80% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 719 cases | 34 | 30 | 28.22 | | Worse than 69% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 719 cases | 25 | 22 | 21.79 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 719 cases | 2 | 3 | 3.407 | | Worse than 81% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 719 cases | 22 | 12 | 12.72 | | Worse than 97% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 719 cases | 78 | 88 | 87.28 | | Worse than 97% of US hospitals |