| Room was "always" clean2024-10-01 to 2025-09-30 · 1,239 cases | 70 | 73 | 70.36 | | Worse than 62% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 1,239 cases | 12 | 8 | 10.49 | | Worse than 76% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 1,239 cases | 18 | 18 | 19.15 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 1,239 cases | 85 | 87 | 85 | | Worse than 63% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 1,239 cases | 3 | 4 | 3.08 | | Worse than 53% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 1,239 cases | 76 | 80 | 80.96 | | Worse than 72% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 1,239 cases | 90 | 91 | 91.84 | | Worse than 66% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 1,239 cases | 6 | 4 | 4 | | Worse than 76% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 1,239 cases | 3 | 3 | 3.68 | | Worse than 49% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 1,239 cases | 18 | 16 | 15.04 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 1,239 cases | 76 | 79 | 81.42 | | Worse than 71% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 1,239 cases | 89 | 91 | 91.6 | | Worse than 71% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 1,239 cases | 7 | 5 | 4.927 | | Worse than 72% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 1,239 cases | 2 | 3 | 3.48 | | Worse than 71% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 1,239 cases | 17 | 16 | 13.65 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 1,239 cases | 61 | 61 | 62.89 | | Worse than 47% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 1,239 cases | 76 | 77 | 77.28 | | Worse than 53% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 1,239 cases | 21 | 19 | 19.38 | | Worse than 58% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 1,239 cases | 2 | 3 | 2.72 | | Worse than 53% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 1,239 cases | 18 | 19 | 17.73 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 1,239 cases | 85 | 86 | 85.76 | | Worse than 57% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 1,239 cases | 15 | 13 | 13.47 | | Worse than 63% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 1,239 cases | 3 | 3 | 3.36 | | Worse than 45% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 1,239 cases | 85 | 87 | 86.53 | | Worse than 63% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 1,239 cases | 16 | 14 | 14.94 | | Worse than 60% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 1,239 cases | 84 | 86 | 85.06 | | Worse than 60% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 1,239 cases | 71 | 74 | 76.38 | | Worse than 68% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 1,239 cases | 9 | 7 | 6.481 | | Worse than 75% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 1,239 cases | 20 | 19 | 17.13 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 1,239 cases | 73 | 77 | 79.33 | | Worse than 77% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 1,239 cases | 7 | 6 | 5.462 | | Worse than 64% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 1,239 cases | 20 | 17 | 15.21 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,239 cases | 83 | 85 | 86.44 | | Worse than 66% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,239 cases | 4 | 3 | 3.327 | | Worse than 51% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,239 cases | 13 | 11 | 10.23 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 1,239 cases | 11 | 8 | 8.182 | | Worse than 75% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 1,239 cases | 23 | 20 | 19.56 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 1,239 cases | 66 | 72 | 72.25 | | Worse than 72% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 1,239 cases | 85 | 88 | 88.2 | | Worse than 78% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 1,239 cases | 2 | 3 | 3.34 | | Worse than 78% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 1,239 cases | 76 | 74 | 75.56 | | Better than 59% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 1,239 cases | 10 | 9 | 9.577 | | Worse than 52% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 1,239 cases | 14 | 16 | 14.87 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 1,239 cases | 72 | 75 | 76.67 | | Worse than 67% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 1,239 cases | 7 | 5 | 5.712 | | Worse than 66% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 1,239 cases | 21 | 20 | 17.62 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 1,239 cases | 74 | 77 | 78.35 | | Worse than 64% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 1,239 cases | 6 | 4 | 4.288 | | Worse than 71% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 1,239 cases | 20 | 19 | 17.37 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,239 cases | 83 | 86 | 86.25 | | Worse than 72% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,239 cases | 4 | 3 | 2.904 | | Worse than 72% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,239 cases | 13 | 11 | 10.85 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 1,239 cases | 55 | 59 | 62.11 | | Worse than 64% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 1,239 cases | 14 | 9 | 8.455 | | Worse than 76% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 1,239 cases | 31 | 31 | 29.44 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 1,239 cases | 79 | 82 | 83.16 | | Worse than 66% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 1,239 cases | 3 | 3 | 3.62 | | Worse than 44% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 1,239 cases | 9 | 5 | 5.455 | | Worse than 82% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 1,239 cases | 65 | 71 | 70.25 | | Worse than 73% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 1,239 cases | 84 | 87 | 87.02 | | Worse than 74% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 1,239 cases | 26 | 23 | 24.29 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 1,239 cases | 3 | 4 | 3.7 | | Worse than 58% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 1,239 cases | 46 | 47 | 49.15 | | Worse than 53% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 1,239 cases | 32 | 30 | 30.15 | | Worse than 57% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 1,239 cases | 22 | 22 | 20.69 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 1,239 cases | 3 | 3 | 3.42 | | Worse than 40% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 1,239 cases | 14 | 12 | 12.48 | | Worse than 63% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 1,239 cases | 86 | 88 | 87.52 | | Worse than 63% of US hospitals |