| Room was "always" clean2024-10-01 to 2025-09-30 · 157 cases | 79 | 73 | 72.84 | | Better than 72% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 157 cases | 4 | 8 | 9.731 | | Better than 80% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 157 cases | 17 | 18 | 17.43 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 157 cases | 91 | 87 | 84.47 | | Better than 81% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 157 cases | 4 | 4 | 3.053 | | Better than 47% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 157 cases | 82 | 80 | 82.75 | | Better than 63% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 157 cases | 93 | 91 | 91.82 | | Better than 69% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 157 cases | 3 | 4 | 3.985 | | Better than 58% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 157 cases | 4 | 3 | 3.553 | | Better than 51% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 157 cases | 15 | 16 | 13.27 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 157 cases | 87 | 79 | 84 | | Better than 87% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 157 cases | 94 | 91 | 91.95 | | Better than 87% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 157 cases | 3 | 5 | 4.463 | | Better than 77% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 157 cases | 4 | 3 | 3.553 | | Better than 63% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 157 cases | 10 | 16 | 11.54 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 157 cases | 72 | 61 | 66.57 | | Better than 88% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 157 cases | 81 | 77 | 77.74 | | Better than 79% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 157 cases | 17 | 19 | 17.31 | | Better than 63% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 157 cases | 4 | 3 | 2.842 | | Better than 79% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 157 cases | 11 | 19 | 16.12 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 157 cases | 89 | 86 | 84.71 | | Better than 78% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 157 cases | 11 | 13 | 13.54 | | Better than 68% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 157 cases | 4 | 3 | 3.105 | | Better than 55% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 157 cases | 89 | 87 | 86.46 | | Better than 68% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 157 cases | 12 | 14 | 15.04 | | Better than 68% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 157 cases | 88 | 86 | 84.96 | | Better than 68% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 157 cases | 82 | 74 | 79.39 | | Better than 88% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 157 cases | 5 | 7 | 5.882 | | Better than 68% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 157 cases | 13 | 19 | 14.73 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 157 cases | 87 | 77 | 82.39 | | Better than 93% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 157 cases | 4 | 6 | 4.824 | | Better than 70% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 157 cases | 9 | 17 | 12.78 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 157 cases | 92 | 85 | 88.06 | | Better than 91% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 157 cases | 2 | 3 | 3.353 | | Better than 75% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 157 cases | 6 | 11 | 8.588 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 157 cases | 5 | 8 | 7.478 | | Better than 73% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 157 cases | 21 | 20 | 19.63 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 157 cases | 74 | 72 | 72.9 | | Better than 58% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 157 cases | 90 | 88 | 88.13 | | Better than 66% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 157 cases | 4 | 3 | 3.5 | | Better than 55% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 157 cases | 86 | 74 | 76.75 | | Better than 94% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 157 cases | 7 | 9 | 9.333 | | Better than 71% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 157 cases | 7 | 16 | 13.92 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 157 cases | 76 | 75 | 77.57 | | Better than 55% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 157 cases | 3 | 5 | 5.588 | | Better than 81% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 157 cases | 21 | 20 | 16.84 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 157 cases | 81 | 77 | 79.47 | | Better than 74% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 157 cases | 3 | 4 | 4.804 | | Better than 64% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 157 cases | 16 | 19 | 15.73 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 157 cases | 90 | 86 | 87.35 | | Better than 77% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 157 cases | 1 | 3 | 2.961 | | Better than 77% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 157 cases | 9 | 11 | 9.686 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 157 cases | 73 | 59 | 69.58 | | Better than 88% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 157 cases | 3 | 9 | 6.224 | | Better than 89% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 157 cases | 24 | 31 | 24.19 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 157 cases | 90 | 82 | 86.29 | | Better than 95% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 157 cases | 5 | 3 | 4.237 | | The top rating, shared by 11% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 157 cases | 3 | 5 | 5.373 | | Better than 70% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 157 cases | 70 | 71 | 72.46 | | Worse than 53% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 157 cases | 89 | 87 | 87.16 | | Better than 60% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 157 cases | 27 | 23 | 22.16 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 157 cases | 4 | 4 | 3.684 | | Better than 42% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 157 cases | 58 | 47 | 51.43 | | Better than 88% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 157 cases | 26 | 30 | 28.16 | | Better than 69% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 157 cases | 16 | 22 | 20.41 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 157 cases | 4 | 3 | 3.342 | | Better than 60% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 157 cases | 10 | 12 | 13.41 | | Better than 70% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 157 cases | 90 | 88 | 86.59 | | Better than 70% of US hospitals |