| Room was "always" clean2024-10-01 to 2025-09-30 · 537 cases | 69 | 73 | 72.23 | | Worse than 67% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 537 cases | 8 | 8 | 9.055 | | Better than 47% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 537 cases | 23 | 18 | 18.71 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 537 cases | 87 | 87 | 86.71 | | Better than 47% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 537 cases | 4 | 4 | 3.474 | | Better than 47% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 537 cases | 80 | 80 | 81.32 | | Better than 49% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 537 cases | 92 | 91 | 92.25 | | Better than 51% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 537 cases | 3 | 4 | 3.669 | | Better than 58% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 537 cases | 4 | 3 | 3.8 | | Better than 51% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 537 cases | 17 | 16 | 15.01 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 537 cases | 80 | 79 | 79.08 | | Better than 53% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 537 cases | 91 | 91 | 90.94 | | Better than 45% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 537 cases | 5 | 5 | 5.207 | | Better than 44% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 537 cases | 3 | 3 | 3.126 | | Worse than 37% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 537 cases | 15 | 16 | 15.72 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 537 cases | 64 | 61 | 62.03 | | Better than 64% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 537 cases | 79 | 77 | 77.41 | | Better than 65% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 537 cases | 17 | 19 | 19.14 | | Better than 63% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 537 cases | 3 | 3 | 2.77 | | Better than 47% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 537 cases | 19 | 19 | 18.83 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 537 cases | 91 | 86 | 86.79 | | Better than 92% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 537 cases | 9 | 13 | 12.61 | | Better than 84% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 537 cases | 5 | 3 | 3.585 | | The top rating, shared by 8% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 537 cases | 91 | 87 | 87.39 | | Better than 84% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 537 cases | 9 | 14 | 13.9 | | Better than 88% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 537 cases | 91 | 86 | 86.1 | | Better than 88% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 537 cases | 77 | 74 | 74.16 | | Better than 67% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 537 cases | 5 | 7 | 6.538 | | Better than 68% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 537 cases | 18 | 19 | 19.3 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 537 cases | 77 | 77 | 77.55 | | Worse than 49% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 537 cases | 5 | 6 | 5.734 | | Better than 53% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 537 cases | 18 | 17 | 16.71 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 537 cases | 85 | 85 | 85.04 | | Worse than 47% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 537 cases | 3 | 3 | 3.594 | | Better than 49% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 537 cases | 12 | 11 | 11.36 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 537 cases | 7 | 8 | 8.241 | | Better than 52% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 537 cases | 24 | 20 | 20.25 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 537 cases | 69 | 72 | 71.51 | | Worse than 60% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 537 cases | 88 | 88 | 88.23 | | Worse than 45% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 537 cases | 3 | 3 | 3.378 | | Worse than 45% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 537 cases | 78 | 74 | 75.77 | | Better than 71% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 537 cases | 8 | 9 | 8.783 | | Better than 60% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 537 cases | 14 | 16 | 15.45 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 537 cases | 77 | 75 | 77 | | Better than 63% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 537 cases | 5 | 5 | 4.944 | | Better than 49% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 537 cases | 18 | 20 | 18.06 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 537 cases | 77 | 77 | 79 | | Better than 49% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 537 cases | 3 | 4 | 3.972 | | Better than 64% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 537 cases | 20 | 19 | 17.03 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 537 cases | 85 | 86 | 87.39 | | Worse than 56% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 537 cases | 2 | 3 | 2.455 | | Better than 50% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 537 cases | 13 | 11 | 10.15 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 537 cases | 48 | 59 | 53.82 | | Worse than 84% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 537 cases | 14 | 9 | 12.52 | | Worse than 76% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 537 cases | 38 | 31 | 33.66 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 537 cases | 77 | 82 | 79.07 | | Worse than 76% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 537 cases | 2 | 3 | 2.852 | | Worse than 76% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 537 cases | 4 | 5 | 5.441 | | Better than 57% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 537 cases | 68 | 71 | 69.9 | | Worse than 61% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 537 cases | 88 | 87 | 87.24 | | Better than 51% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 537 cases | 28 | 23 | 24.66 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 537 cases | 4 | 4 | 3.667 | | Better than 42% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 537 cases | 51 | 47 | 47.79 | | Better than 67% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 537 cases | 26 | 30 | 29.81 | | Better than 69% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 537 cases | 23 | 22 | 22.4 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 537 cases | 4 | 3 | 3.333 | | Better than 60% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 537 cases | 9 | 12 | 11.52 | | Better than 80% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 537 cases | 91 | 88 | 88.48 | | Better than 80% of US hospitals |