| Room was "always" clean2024-10-01 to 2025-09-30 · 40 cases | 78 | 73 | 72.84 | | Better than 68% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 40 cases | 11 | 8 | 9.731 | | Worse than 70% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 40 cases | 11 | 18 | 17.43 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 84.47 | | |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 3.053 | | |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 40 cases | 79 | 80 | 82.75 | | Worse than 51% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 91.82 | | |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 40 cases | 3 | 4 | 3.985 | | Better than 58% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 3.553 | | |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 40 cases | 18 | 16 | 13.27 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 40 cases | 88 | 79 | 84 | | Better than 90% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 91.95 | | |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 40 cases | 3 | 5 | 4.463 | | Better than 77% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 3.553 | | |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 40 cases | 9 | 16 | 11.54 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 40 cases | 74 | 61 | 66.57 | | Better than 91% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 77.74 | | |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 40 cases | 14 | 19 | 17.31 | | Better than 78% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 2.842 | | |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 40 cases | 12 | 19 | 16.12 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 84.71 | | |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 40 cases | 17 | 13 | 13.54 | | Worse than 79% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 3.105 | | |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 40 cases | 83 | 87 | 86.46 | | Worse than 79% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 15.04 | | |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 84.96 | | |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 79.39 | | |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 5.882 | | |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 14.73 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 82.39 | | |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 4.824 | | |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 12.78 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 88.06 | | |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 3.353 | | |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 8.588 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 40 cases | 6 | 8 | 7.478 | | Better than 63% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 40 cases | 36 | 20 | 19.63 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 40 cases | 58 | 72 | 72.9 | | Worse than 93% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 88.13 | | |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 3.5 | | |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 76.75 | | |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 9.333 | | |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 13.92 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 77.57 | | |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 5.588 | | |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 16.84 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 79.47 | | |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 4.804 | | |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 15.73 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 87.35 | | |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 2.961 | | |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 9.686 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 40 cases | 65 | 59 | 69.58 | | Better than 69% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 40 cases | 9 | 9 | 6.224 | | Worse than 47% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 40 cases | 26 | 31 | 24.19 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 86.29 | | |
| Quietness - star rating2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 4.237 | | |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 40 cases | 7 | 5 | 5.373 | | Worse than 67% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 40 cases | 61 | 71 | 72.46 | | Worse than 84% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 87.16 | | |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 40 cases | 32 | 23 | 22.16 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 3.684 | | |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 51.43 | | |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 28.16 | | |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 20.41 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 40 cases | Not Applicable | | 3.342 | | |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 13.41 | | |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 40 cases | Not Available | | 86.59 | | |