| Room was "always" clean2024-10-01 to 2025-09-30 · 590 cases | 75 | 73 | 72.75 | | Better than 56% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 590 cases | 9 | 8 | 9.158 | | Worse than 53% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 590 cases | 16 | 18 | 18.09 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 590 cases | 88 | 87 | 85.64 | | Better than 57% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 590 cases | 4 | 4 | 3.195 | | Better than 47% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 590 cases | 72 | 80 | 79.29 | | Worse than 90% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 590 cases | 88 | 91 | 90.92 | | Worse than 88% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 590 cases | 8 | 4 | 4.576 | | Worse than 92% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 590 cases | 2 | 3 | 3.305 | | Worse than 79% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 590 cases | 20 | 16 | 16.13 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 590 cases | 75 | 79 | 78.82 | | Worse than 77% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 590 cases | 89 | 91 | 90.1 | | Worse than 71% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 590 cases | 7 | 5 | 5.823 | | Worse than 72% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 590 cases | 2 | 3 | 2.89 | | Worse than 71% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 590 cases | 18 | 16 | 15.36 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 590 cases | 51 | 61 | 61.18 | | Worse than 94% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 590 cases | 71 | 77 | 76.11 | | Worse than 90% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 590 cases | 27 | 19 | 19.8 | | Worse than 91% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 590 cases | 2 | 3 | 2.559 | | Worse than 53% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 590 cases | 22 | 19 | 19.01 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 590 cases | 80 | 86 | 85.26 | | Worse than 91% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 590 cases | 20 | 13 | 13.92 | | Worse than 92% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 590 cases | 2 | 3 | 3.237 | | Worse than 82% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 590 cases | 80 | 87 | 86.08 | | Worse than 92% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 590 cases | 24 | 14 | 14.8 | | Worse than 94% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 590 cases | 76 | 86 | 85.2 | | Worse than 94% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 590 cases | 71 | 74 | 73.24 | | Worse than 68% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 590 cases | 8 | 7 | 7.369 | | Worse than 63% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 590 cases | 21 | 19 | 19.39 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 590 cases | 74 | 77 | 76.95 | | Worse than 70% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 590 cases | 7 | 6 | 6.199 | | Worse than 64% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 590 cases | 19 | 17 | 16.85 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 590 cases | 79 | 85 | 84.2 | | Worse than 89% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 590 cases | 6 | 3 | 3.979 | | Worse than 86% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 590 cases | 15 | 11 | 11.82 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 590 cases | 10 | 8 | 8.937 | | Worse than 67% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 590 cases | 30 | 20 | 20.87 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 590 cases | 60 | 72 | 70.19 | | Worse than 89% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 590 cases | 86 | 88 | 87.19 | | Worse than 69% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 590 cases | 3 | 3 | 3.136 | | Worse than 45% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 590 cases | 61 | 74 | 73.94 | | Worse than 99% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 590 cases | 17 | 9 | 9.858 | | Worse than 96% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 590 cases | 22 | 16 | 16.2 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 590 cases | 70 | 75 | 74.61 | | Worse than 80% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 590 cases | 8 | 5 | 5.915 | | Worse than 78% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 590 cases | 22 | 20 | 19.48 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 590 cases | 68 | 77 | 76.32 | | Worse than 91% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 590 cases | 10 | 4 | 4.894 | | Worse than 95% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 590 cases | 22 | 19 | 18.79 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 590 cases | 78 | 86 | 84.9 | | Worse than 93% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 590 cases | 7 | 3 | 3.085 | | Worse than 96% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 590 cases | 15 | 11 | 12.01 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 590 cases | 50 | 59 | 59.03 | | Worse than 80% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 590 cases | 17 | 9 | 10.03 | | Worse than 85% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 590 cases | 33 | 31 | 30.94 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 590 cases | 78 | 82 | 81.16 | | Worse than 72% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 590 cases | 3 | 3 | 3.237 | | Worse than 44% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 590 cases | 11 | 5 | 6.753 | | Worse than 91% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 590 cases | 63 | 71 | 68.65 | | Worse than 79% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 590 cases | 83 | 87 | 85.89 | | Worse than 80% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 590 cases | 26 | 23 | 24.6 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 590 cases | 3 | 4 | 3.458 | | Worse than 58% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 590 cases | 41 | 47 | 46.95 | | Worse than 80% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 590 cases | 37 | 30 | 30.69 | | Worse than 83% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 590 cases | 22 | 22 | 22.36 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 590 cases | 2 | 3 | 3.119 | | Worse than 81% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 590 cases | 16 | 12 | 13.09 | | Worse than 81% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 590 cases | 84 | 88 | 86.91 | | Worse than 81% of US hospitals |