https://www.google.com/local/content/rap/report?postId=Ci9DQUlRQUNvZENodHljRjlvT2xaMVNscHVkWGQzTjNCSExYWnlkSE0wVm5Sd1QwRRAB&d=17924085&t=1

places/ChIJcVLZyP_ND4gRvlIwjoadzps/reviews/Ci9DQUlRQUNvZENodHljRjlvT2xaMVNscHVkWGQzTjNCSExYWnlkSE0wVm5Sd1QwRRAB

I am a nurse calling to the emergency department for the last 2hours. Continuously.  They put me on hold every single time. I am tried to give a report on the resident who transfer to this hospital.  Thos is a normal process. I called seven times they put me on an extended hold each time. And still can't get a nurse to give a report. So sad they need to do better. This is health care. We are working on human life pls some one need yo talk to them.

https://www.google.com/local/content/rap/report?postId=Ci9DQUlRQUNvZENodHljRjlvT2kxcmVVdE1kRlJzTjFSV1RHdExVekJvUVZVM1UyYxAB&d=17924085&t=1

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The staff was extremely caring and went above and beyond to make us feel comfortable while my husband was experiencing a health crisis. I truly appreciate the nurses and doctors who showed compassion and empathy to us during a period of extreme uncertainty.

https://www.google.com/local/content/rap/report?postId=Ci9DQUlRQUNvZENodHljRjlvT25OT2VtdFNUVlJmWDBkME5FTnFiRjlIYzFnNVFsRRAB&d=17924085&t=1

places/ChIJcVLZyP_ND4gRvlIwjoadzps/reviews/Ci9DQUlRQUNvZENodHljRjlvT25OT2VtdFNUVlJmWDBkME5FTnFiRjlIYzFnNVFsRRAB

I went in because of vaginal bleeding during pregnancy. I got my blood work and ultrasound done within 2 hours, but waited for another 12 hours for a bed. Once I was admitted, the consultation with a physician took 15 minutes. When asked how long it’ll take, the front desk lady was very annoyed and told me there are many people who are in more critical conditions than me, as if it’s my fault that there are so many people and I’m not supposed to ask at all how long it’ll take. I was very stressed and not sure if I’d be able to keep the baby for all night. I would definitely not recommend anyone who’s in a “non-critical” condition to visit this ER

https://www.google.com/local/content/rap/report?postId=ChdDSUhNMG9nS0VJQ0FnSUM3bXVtZGxnRRAB&d=17924085&t=1

places/ChIJcVLZyP_ND4gRvlIwjoadzps/reviews/ChdDSUhNMG9nS0VJQ0FnSUM3bXVtZGxnRRAB

First time here for a mammogram. I used to go to a different place. I was able to quickly find a schedule here surprisingly. I booked it just 2 days ago. I came early but they were able to attend to me without having to wait for the appointment time. The waiting area was big and clean but a bit warm. I'm not sure if that was the A/C or my hot flash. The technician was friendly and swift. She only took 4 photos and seems confident everything was clear. I often had multiple takes at the other place and it was often hard on my bossom. But this experience today was not too hurtful. I was out in no time. There is next door parking for $4 the whole day. You don't get a ticket when you come in and you have to pay in the lobby. The parking checkout was a bit confusing and I think I was double charged. But I'll call my credit card for that. Overall, I like this one and will continue to come here for my mammogram. It's much closer to me too.

https://www.google.com/local/content/rap/report?postId=Ci9DQUlRQUNvZENodHljRjlvT2tsT2RVUnNabmxZU21SYVUxWk9VSEY1WmpkblduYxAB&d=17924085&t=1

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My mom and I visited this hospital yesterday. Only giving two stars because of the stellar service we received with the NP assigned to us. After my mom checked in and they took her to triage, we waited in the waiting room for a room. Then, a nurse called her back in to take some more bloodwork. The nurse didn’t seem like she cared about anything at all, she kept dropping my mom’s blood vials on the floor and other supplies she was using on the floor. My mom was so weak she could hardly move and when the nurse was done she told me to wheel her back into the waiting room. She didn’t even help me at all and my mom was seriously sick. We waited some more in the waiting room, thankfully we didn’t wait a terribly long time for a room since my mom was in seriously bad shape. When we got to the room the floor was dirty. Our NP admitted that housekeeping did not come to the room to clean it up and that she cleaned the room instead. There was paper and other stuff on the floor of the room. We got to the ER at around 2pm and didn’t leave until after 7. We were able to leave, but the NP and DOCTOR both said that we would have an appointment tomorrow with OBGYN and that OB would call us to fit her into their schedule since she was in a pretty serious condition. I asked TWICE to confirm that this was true and that they were going to give her an appointment tomorrow. They assured me that what they said was accurate and they could see her tomorrow. I don’t understand why hospitals make promises they cannot keep. We just got a call from the OB department saying that the ER cannot make calls like that and say they could “squeeze” my mom into an appointment, because that’s not how it works and they don’t do that. So, the hospital confirmed to me TWICE that OB would call and see us tomorrow so to keep ourselves alert for that expectant call. They lied to us, absolutely unprofessional and terrible customer service. If you’re not desperate on time and can afford to travel to a different ER, I highly suggest that. Do not waste your time coming here.

Payer	Category	Code Type & Group	Contract Type	Rate Compared to State Average
Aetna	Outpatient	CPT Category III Codes Range: 0042T - 0810T	Percentage of Bill Charged
Aetna	Outpatient	CPT Category III Codes Range: 0042T - 0810T	Negotiated	Very High
Aetna	Outpatient	CPT Evaluation and Management Range: 99091 - 99499	Negotiated	Very Low
Aetna	Outpatient	CPT Evaluation and Management Range: 99091 - 99499	Percentage of Bill Charged
Aetna	Outpatient	CPT Medicine Services and Procedures Range: 90281 - 99607	Negotiated	Very Low
Aetna	Outpatient	CPT Medicine Services and Procedures Range: 90281 - 99607	Percentage of Bill Charged
Aetna	Outpatient	CPT Pathology and Laboratory Procedures Range: 80047 - 89398	Negotiated	Very Low
Aetna	Outpatient	CPT Pathology and Laboratory Procedures Range: 80047 - 89398	Percentage of Bill Charged
Aetna	Outpatient	CPT Radiology Procedures Range: 70010 - 79999	Negotiated	Very High
Aetna	Outpatient	CPT Radiology Procedures Range: 70010 - 79999	Percentage of Bill Charged

Swedish Hospital

NorthShore University Health System

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