| Room was "always" clean2024-10-01 to 2025-09-30 · 330 cases | 78 | 73 | 70.3 | | Better than 68% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 330 cases | 6 | 8 | 11.5 | | Better than 65% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 330 cases | 16 | 18 | 18.2 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 330 cases | 90 | 87 | 85 | | Better than 74% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 330 cases | 4 | 4 | 3.2 | | Better than 47% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 330 cases | 72 | 80 | 70.9 | | Worse than 90% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 330 cases | 89 | 91 | 87.4 | | Worse than 79% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 330 cases | 6 | 4 | 8.6 | | Worse than 76% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 330 cases | 2 | 3 | 2 | | Worse than 79% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 330 cases | 22 | 16 | 20.5 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 330 cases | 77 | 79 | 75.9 | | Worse than 63% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 330 cases | 91 | 91 | 89.1 | | Better than 45% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 330 cases | 4 | 5 | 7 | | Better than 62% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 330 cases | 3 | 3 | 2.7 | | Worse than 37% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 330 cases | 19 | 16 | 17.1 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 330 cases | 50 | 61 | 47.6 | | Worse than 96% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 330 cases | 68 | 77 | 65.4 | | Worse than 97% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 330 cases | 30 | 19 | 33.5 | | Worse than 96% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 330 cases | 1 | 3 | 1.3 | | The lowest rating, shared by 7% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 330 cases | 20 | 19 | 18.9 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 330 cases | 75 | 86 | 73.1 | | Worse than 98% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 330 cases | 25 | 13 | 26.7 | | Worse than 98% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 330 cases | 1 | 3 | 1.2 | | The lowest rating, shared by 4% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 330 cases | 75 | 87 | 73.3 | | Worse than 98% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 330 cases | 33 | 14 | 33.9 | | Worse than 99% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 330 cases | 67 | 86 | 66.1 | | Worse than 99% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 330 cases | 73 | 74 | 70.1 | | Worse than 52% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 330 cases | 4 | 7 | 8.5 | | Better than 81% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 330 cases | 23 | 19 | 21.4 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 330 cases | 74 | 77 | 74 | | Worse than 70% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 330 cases | 5 | 6 | 7.9 | | Better than 53% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 330 cases | 21 | 17 | 18.1 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 330 cases | 85 | 85 | 82.4 | | Worse than 47% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 330 cases | 2 | 3 | 5 | | Better than 75% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 330 cases | 13 | 11 | 12.6 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 330 cases | 7 | 8 | 14 | | Better than 52% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 330 cases | 29 | 20 | 26.2 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 330 cases | 64 | 72 | 59.8 | | Worse than 79% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 330 cases | 88 | 88 | 83.7 | | Worse than 45% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 330 cases | 3 | 3 | 2.2 | | Worse than 45% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 330 cases | 69 | 74 | 65.7 | | Worse than 81% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 330 cases | 11 | 9 | 16.1 | | Worse than 62% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 330 cases | 20 | 16 | 18.2 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 330 cases | 69 | 75 | 67.1 | | Worse than 84% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 330 cases | 9 | 5 | 10.7 | | Worse than 86% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 330 cases | 22 | 20 | 22.2 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 330 cases | 68 | 77 | 66.6 | | Worse than 91% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 330 cases | 6 | 4 | 9.6 | | Worse than 71% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 330 cases | 26 | 19 | 23.8 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 330 cases | 79 | 86 | 78.5 | | Worse than 91% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 330 cases | 2 | 3 | 5.4 | | Better than 50% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 330 cases | 19 | 11 | 16.1 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 330 cases | 53 | 59 | 58.7 | | Worse than 71% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 330 cases | 11 | 9 | 12.5 | | Worse than 60% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 330 cases | 36 | 31 | 28.8 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 330 cases | 81 | 82 | 81.5 | | Worse than 52% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 330 cases | 3 | 3 | 3.3 | | Worse than 44% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 330 cases | 6 | 5 | 9.6 | | Worse than 55% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 330 cases | 74 | 71 | 63.9 | | Better than 58% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 330 cases | 89 | 87 | 83.4 | | Better than 60% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 330 cases | 20 | 23 | 26.5 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 330 cases | 4 | 4 | 2.8 | | Better than 42% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 330 cases | 30 | 47 | 29.1 | | Worse than 99% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 330 cases | 48 | 30 | 50.4 | | Worse than 99% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 330 cases | 22 | 22 | 20.5 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 330 cases | 2 | 3 | 2.1 | | Worse than 81% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 330 cases | 17 | 12 | 19.1 | | Worse than 86% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 330 cases | 83 | 88 | 80.9 | | Worse than 86% of US hospitals |