| Room was "always" clean2024-10-01 to 2025-09-30 · 445 cases | 74 | 73 | 73.46 | | Better than 51% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 445 cases | 7 | 8 | 7.308 | | Better than 56% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 445 cases | 19 | 18 | 19.23 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 445 cases | 88 | 87 | 88 | | Better than 57% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 445 cases | 4 | 4 | 3.833 | | Better than 47% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 445 cases | 76 | 80 | 80.62 | | Worse than 72% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 445 cases | 91 | 91 | 92.33 | | Worse than 49% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 445 cases | 4 | 4 | 3.385 | | Worse than 42% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 445 cases | 3 | 3 | 4 | | Worse than 49% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 445 cases | 20 | 16 | 16 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 445 cases | 76 | 79 | 80.46 | | Worse than 71% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 445 cases | 90 | 91 | 92.08 | | Worse than 55% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 445 cases | 5 | 5 | 3.769 | | Better than 44% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 445 cases | 3 | 3 | 3.583 | | Worse than 37% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 445 cases | 19 | 16 | 15.77 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 445 cases | 55 | 61 | 63.85 | | Worse than 83% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 445 cases | 73 | 77 | 79.92 | | Worse than 78% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 445 cases | 25 | 19 | 17.23 | | Worse than 84% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 445 cases | 2 | 3 | 3.25 | | Worse than 53% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 445 cases | 20 | 19 | 18.92 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 445 cases | 85 | 86 | 86.67 | | Worse than 57% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 445 cases | 15 | 13 | 12.31 | | Worse than 63% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 445 cases | 3 | 3 | 3.5 | | Worse than 45% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 445 cases | 85 | 87 | 87.69 | | Worse than 63% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 445 cases | 15 | 14 | 13.38 | | Worse than 51% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 445 cases | 85 | 86 | 86.62 | | Worse than 51% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 445 cases | 71 | 74 | 74.85 | | Worse than 68% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 445 cases | 7 | 7 | 5.154 | | Worse than 47% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 445 cases | 22 | 19 | 20 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 445 cases | 73 | 77 | 78.77 | | Worse than 77% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 445 cases | 5 | 6 | 4.462 | | Better than 53% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 445 cases | 22 | 17 | 16.77 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 445 cases | 84 | 85 | 86.69 | | Worse than 57% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 445 cases | 3 | 3 | 2.923 | | Better than 49% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 445 cases | 13 | 11 | 10.38 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 445 cases | 7 | 8 | 6.231 | | Better than 52% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 445 cases | 24 | 20 | 21.62 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 445 cases | 69 | 72 | 72.15 | | Worse than 60% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 445 cases | 89 | 88 | 89.33 | | Better than 55% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 445 cases | 4 | 3 | 3.667 | | Better than 55% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 445 cases | 67 | 74 | 74.62 | | Worse than 89% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 445 cases | 14 | 9 | 9.462 | | Worse than 87% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 445 cases | 19 | 16 | 15.92 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 445 cases | 73 | 75 | 75.69 | | Worse than 60% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 445 cases | 6 | 5 | 5.154 | | Worse than 51% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 445 cases | 21 | 20 | 19.15 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 445 cases | 73 | 77 | 76.69 | | Worse than 70% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 445 cases | 4 | 4 | 3.846 | | Better than 45% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 445 cases | 23 | 19 | 19.46 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 445 cases | 84 | 86 | 87.77 | | Worse than 65% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 445 cases | 3 | 3 | 2.231 | | Worse than 50% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 445 cases | 13 | 11 | 10 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 445 cases | 51 | 59 | 59.85 | | Worse than 77% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 445 cases | 11 | 9 | 8.692 | | Worse than 60% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 445 cases | 38 | 31 | 31.46 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 445 cases | 79 | 82 | 82.67 | | Worse than 66% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 445 cases | 3 | 3 | 3.583 | | Worse than 44% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 445 cases | 3 | 5 | 3.615 | | Better than 70% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 445 cases | 68 | 71 | 74.08 | | Worse than 61% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 445 cases | 88 | 87 | 89.75 | | Better than 51% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 445 cases | 29 | 23 | 22.31 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 445 cases | 4 | 4 | 4.5 | | Better than 42% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 445 cases | 42 | 47 | 52.08 | | Worse than 76% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 445 cases | 35 | 30 | 25.46 | | Worse than 74% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 445 cases | 23 | 22 | 22.46 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 445 cases | 3 | 3 | 3.667 | | Worse than 40% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 445 cases | 15 | 12 | 11.54 | | Worse than 73% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 445 cases | 85 | 88 | 88.46 | | Worse than 73% of US hospitals |