| Room was "always" clean2024-10-01 to 2025-09-30 · 154 cases | 69 | 73 | 69.75 | | Worse than 67% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 154 cases | 9 | 8 | 11.03 | | Worse than 53% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 154 cases | 22 | 18 | 19.22 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 154 cases | 86 | 87 | 84.26 | | Worse than 53% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 154 cases | 3 | 4 | 2.908 | | Worse than 53% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 154 cases | 75 | 80 | 76.91 | | Worse than 78% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 154 cases | 89 | 91 | 90.22 | | Worse than 79% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 154 cases | 7 | 4 | 5.026 | | Worse than 86% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 154 cases | 2 | 3 | 2.969 | | Worse than 79% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 154 cases | 18 | 16 | 18.07 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 154 cases | 77 | 79 | 75.57 | | Worse than 63% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 154 cases | 91 | 91 | 88.71 | | Better than 45% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 154 cases | 5 | 5 | 7.145 | | Better than 44% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 154 cases | 3 | 3 | 2.431 | | Worse than 37% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 154 cases | 18 | 16 | 17.29 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 154 cases | 57 | 61 | 59.97 | | Worse than 72% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 154 cases | 77 | 77 | 75.4 | | Better than 47% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 154 cases | 18 | 19 | 21.24 | | Better than 57% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 154 cases | 3 | 3 | 2.385 | | Better than 47% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 154 cases | 25 | 19 | 18.79 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 154 cases | 83 | 86 | 83.52 | | Worse than 74% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 154 cases | 16 | 13 | 16.01 | | Worse than 72% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 154 cases | 3 | 3 | 2.862 | | Worse than 45% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 154 cases | 84 | 87 | 83.99 | | Worse than 72% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 154 cases | 19 | 14 | 18.22 | | Worse than 80% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 154 cases | 81 | 86 | 81.78 | | Worse than 80% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 154 cases | 71 | 74 | 70.82 | | Worse than 68% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 154 cases | 7 | 7 | 8.653 | | Worse than 47% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 154 cases | 22 | 19 | 20.53 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 154 cases | 77 | 77 | 73.79 | | Worse than 49% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 154 cases | 4 | 6 | 7.833 | | Better than 70% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 154 cases | 19 | 17 | 18.38 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 154 cases | 82 | 85 | 81.92 | | Worse than 74% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 154 cases | 3 | 3 | 4.917 | | Better than 49% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 154 cases | 15 | 11 | 13.17 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 154 cases | 5 | 8 | 10.3 | | Better than 73% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 154 cases | 22 | 20 | 21.64 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 154 cases | 73 | 72 | 68.05 | | Better than 54% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 154 cases | 90 | 88 | 86.49 | | Better than 66% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 154 cases | 4 | 3 | 2.969 | | Better than 55% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 154 cases | 70 | 74 | 73.06 | | Worse than 76% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 154 cases | 13 | 9 | 10.88 | | Worse than 80% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 154 cases | 17 | 16 | 16.07 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 154 cases | 74 | 75 | 72.64 | | Worse than 52% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 154 cases | 7 | 5 | 6.583 | | Worse than 66% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 154 cases | 19 | 20 | 20.78 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 154 cases | 70 | 77 | 73.53 | | Worse than 85% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 154 cases | 9 | 4 | 5.514 | | Worse than 92% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 154 cases | 21 | 19 | 20.96 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 154 cases | 82 | 86 | 84.26 | | Worse than 78% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 154 cases | 4 | 3 | 3.194 | | Worse than 72% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 154 cases | 14 | 11 | 12.54 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 154 cases | 65 | 59 | 55.95 | | Better than 69% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 154 cases | 7 | 9 | 12.17 | | Better than 61% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 154 cases | 28 | 31 | 31.88 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 154 cases | 85 | 82 | 79.51 | | Better than 71% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 154 cases | 4 | 3 | 2.877 | | Better than 56% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 154 cases | 3 | 5 | 7.224 | | Better than 70% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 154 cases | 62 | 71 | 67.63 | | Worse than 81% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 154 cases | 86 | 87 | 85.31 | | Worse than 58% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 154 cases | 35 | 23 | 25.14 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 154 cases | 3 | 4 | 3.215 | | Worse than 58% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 154 cases | 45 | 47 | 45.25 | | Worse than 58% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 154 cases | 22 | 30 | 32.67 | | Better than 84% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 154 cases | 33 | 22 | 22.08 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 154 cases | 3 | 3 | 2.769 | | Worse than 40% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 154 cases | 14 | 12 | 14.01 | | Worse than 63% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 154 cases | 86 | 88 | 85.99 | | Worse than 63% of US hospitals |