Valley Health Systems · Holyoke, MA
4 of 5
CMS star rating
219
Beds
7,416
Inpatient discharges a year
$247.3M
Net patient revenue a year
34
In-network payers
Holyoke Medical Center is a 219-bed voluntary non-profit - private hospital in Holyoke, MA, affiliated with Valley Health Systems. Below you'll find publicly disclosed negotiated rates and facility details, including 34 in-network payers and 209 disclosed rate categories.
The 24 services Holyoke Medical Center most likely performs, ranked by likely volume and what it is paid. Each service names one insurer. * marks hidden insurer names; A, B and C rank the remaining rates from low to high and reset for each service.
Book a demo to see hidden insurer names, more payer rates, and hospital data, or start a free trial.
Childbirth · Inpatient
MS-DRG 807
$6,467 - $8,138
from 3 insurers · median $7,235
CMS lists this service as CPT 59400, the obstetrician's global fee. The hospital bills the delivery stay as MS-DRG 807, so these are facility case rates.
Hospital reports obstetrics / child birth services to CMS
Childbirth · Inpatient
MS-DRG 788
$8,758 - $10,712
from 3 insurers · median $9,992
CMS lists this service as CPT 59510, the obstetrician's global fee. The hospital bills the delivery stay as MS-DRG 788, so these are facility case rates.
Hospital reports obstetrics / child birth services to CMS
CT imaging
CPT 74177
$313 - $748
from 4 insurers · median $542
Common here, based on CMS Medicare volume
Medicine & Surgery · Inpatient
MS-DRG 470
$15,011 - $22,773
from 4 insurers · median $20,244
12 Medicare discharges for this DRG in CMS hospital data
Childbirth · Inpatient
MS-DRG 807
$6,467 - $8,138
from 3 insurers · median $7,235
CMS lists this service as CPT 59610, the obstetrician's global fee. The hospital bills the delivery stay as MS-DRG 807, so these are facility case rates.
Hospital reports obstetrics / child birth services to CMS
Gynecology
CPT 58571
$3,134 - $15,646
from 3 insurers · median $11,595
Typical for a hospital with this service line
Medicine & Surgery
CPT 66984
$3,294 - $3,427
from 2 insurers · median $3,360
167 Medicare claims in Level 1 Intraocular Procedures (CMS 2024)
Medicine & Surgery
CPT 49505
$3,401 - $4,780
from 4 insurers · median $4,122
35 Medicare claims in Level 1 Abdominal/Peritoneal/Biliary and Related Procedures (CMS 2024)
Cardiology and vascular testing
CPT 93306
$287 - $921
from 4 insurers · median $684
Common here, based on CMS Medicare volume
Mammography
CPT 77067
$132 - $221
from 4 insurers · median $148
Common here, based on CMS Medicare volume
Digestive procedures
CPT 45385
$354 - $2,789
from 4 insurers · median $1,551
Common here, based on CMS Medicare volume
Digestive procedures
CPT 45380
$1,331 - $2,789
from 3 insurers · median $1,772
Common here, based on CMS Medicare volume
Medicine & Surgery
CPT 47562
$3,294 - $7,034
from 4 insurers · median $6,533
17 Medicare claims in Level 1 Laparoscopy and Related Services (CMS 2024)
Medicine & Surgery
CPT 42820
$2,887 - $8,890
from 3 insurers · median $6,604
Typical for a hospital with this service line
X-ray and bone density
CPT 71046
$34 - $117
from 4 insurers · median $96
Common here, based on CMS Medicare volume
Digestive procedures
CPT 43239
$232 - $2,789
from 4 insurers · median $1,216
Common here, based on CMS Medicare volume
Nuclear imaging
CPT 78452
$447 - $2,383
from 4 insurers · median $1,696
Common here, based on CMS Medicare volume
Gynecology
CPT 58661
$3,294 - $7,034
from 4 insurers · median $6,533
Typical for a hospital with this service line
CT imaging
CPT 70450
$111 - $218
from 4 insurers · median $158
Common here, based on CMS Medicare volume
Digestive procedures
CPT 49650
$3,109 - $7,034
from 4 insurers · median $6,533
17 Medicare claims in Level 1 Laparoscopy and Related Services (CMS 2024)
Urology
CPT 52000
$770 - $2,748
from 3 insurers · median $844
197 Medicare claims in Level 2 Urology and Related Services (CMS 2024)
MRI imaging
CPT 70553
$330 - $748
from 4 insurers · median $542
Common here, based on CMS Medicare volume
Gynecology
CPT 58662
$3,294 - $7,034
from 4 insurers · median $6,533
Typical for a hospital with this service line
Gynecology
CPT 58558
$2,887 - $3,816
from 3 insurers · median $3,378
Typical for a hospital with this service line
Median rate as a percent of Medicare across the outpatient services above, and how many services sit above or below the same insurer's median at nearby hospitals. * marks hidden insurer names. These table labels track the same insurers across services; the labels on each service card reset.
| Insurer | Services | Median % of Medicare | Above nearby | Below nearby |
|---|---|---|---|---|
| Insurer A* | 24 | 135% | 0 | 13 |
| Insurer B* | 15 | 112% | 1 | 11 |
| Insurer C* | 23 | 109% | 2 | 18 |
| Insurer D* | 24 | 88% | 4 | 17 |
How we chose these services: 6 appear in this hospital's own Medicare claims, 10 are common here based on CMS Medicare volume, and 8 are typical for the service lines it reports to CMS. Rates come from insurer and hospital price transparency files as of October 2026. Rates under a quarter of Medicare or over 20 times Medicare are left out as likely physician-fee rows or file errors. Book a demo to see all 300 CMS shoppable services for Holyoke Medical Center, or start a free trial.
Acceptance varies by plan and service. Confirm coverage with your insurer or the hospital's billing department.
Quality
4 of 5 stars
Doctors and services
Accredited by DNV
Finances
$247.3M net patient revenue
Ownership and leadership
Owned by Valley Health Systems Inc
The employer identification numbers (EINs) health plans and networks list for Holyoke Medical Center in the in-network rate files they publish, with the organization NPIs billed under each.
| Tax ID (EIN) | Plans and networks listing it | Organization NPIs |
|---|---|---|
| 22-2520073Holyoke Medical Center INC | 52Aetna, Cigna, United Healthcare (incl Optum, Rocky Mountain, Health Plan of Nevada, Sierra Health), Allied Benefit Systems, Ambetter and 47 more | 1750395737 Holyoke Medical Center Inc.1083776140 Holyoke Medical Center Inc.1992923486 Holyoke Medical Center Inc.and 8 more |
Source: PayerPrice analysis of insurers' Transparency in Coverage in-network files. An EIN can cover several hospitals and clinics in a health system, and insurers sometimes list other organizations' NPIs under it.
575 Beech Street, Holyoke, MA 01040
(413) 534-2500
How Holyoke Medical Center compares with other US facilities on the measures CMS publishes, mostly from Medicare patients.
Overall star rating
4 of 5
Higher than 58% of US hospitals
Combines death rates, safety, readmissions, patient experience and timely care
Death rates
No different on 6 measures
0 better, 6 no different, 0 worse than the US rate
Deaths within 30 days, such as after a heart attack, pneumonia or stroke
Safety
No different on 5 measures
0 better, 5 no different, 0 worse than the US rate
Infections, surgical complications and other harm in the hospital
Readmissions
Mixed on 9 measures
1 better, 7 no different, 1 worse than the US rate
Patients back in the hospital or ER soon after leaving
Patient survey rating
3 of 5
Lower than 40% of US hospitals
From the HCAHPS survey of recent inpatients
Would definitely recommend
72%
Higher than 51% of US hospitals
US median: 71%
Surveyed patients who would definitely recommend the hospital
Hospital-acquired condition penalty
Not penalized
Not among the worst-performing 25%
Medicare cuts payments 1% for the worst-performing 25% of hospitals on infections and injuries acquired in the hospital
Serious complications (PSI 90)
1.05
Higher than 74% of US hospitals
US median: 0.96
Risk-adjusted composite of complications such as bedsores, falls with hip fracture and blood clots after surgery; lower is better
Time in the ER before going home
253 min
Higher than 95% of US hospitals
US median: 148 min
Median minutes from arrival to leaving for ER patients who were sent home; lower is better
Sepsis care
87%
Higher than 94% of US hospitals
US median: 65%
Patients with severe sepsis or septic shock who got every step of the recommended early treatment; higher is better
| Measure | Result | Period |
|---|---|---|
| Overall star ratingCMS: Overall hospital quality star rating | 4 of 5 | |
| Death rates | No different on 6 measures | |
| Safety | No different on 5 measures | |
| Readmissions | Mixed on 9 measures | |
| Patient survey ratingCMS: Summary star rating | 3 of 5 | 2024-10-01 to 2025-09-30 |
| Would definitely recommendCMS: "YES", patients would definitely recommend the hospital | 72% | 2024-10-01 to 2025-09-30 |
| Hospital-acquired condition penaltyCMS: HAC Reduction Program payment reduction | Not penalized | 2026 |
| Serious complications (PSI 90)CMS: Patient safety and adverse events composite (PSI 90) | 1.05 | 2022-07-01 to 2024-06-30 |
| Time in the ER before going homeCMS: Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better | 253 min | 2024-10-01 to 2025-09-30 |
| Sepsis careCMS: Appropriate care for severe sepsis and septic shock | 87% | 2024-10-01 to 2025-09-30 |
Source: CMS Provider Data Catalog, released 2026-08-13. US comparisons rank this facility among every facility CMS reports for each measure. See Medicare Care Compare.
How Medicare adjusts Holyoke Medical Center's inpatient payments for its readmissions, quality and cost results.
-0.75% on Medicare payments
Readmissions penalty
Hospital Readmissions Reduction Program adjustment for excess readmissions, as estimated in the FY 2027 IPPS final rule.
+0.97% on Medicare payments
Value-based purchasing
Hospital Value-Based Purchasing bonus or reduction for quality and cost, as estimated in the FY 2027 IPPS final rule.
Source: CMS IPPS final rule Impact File (FY 2027).
Each result CMS publishes for Holyoke Medical Center, beside the US median and the average of MA hospitals. The rank says what share of US hospitals the result is better or worse than; counts and confidence limits are not ranked.
Risk-adjusted 30-day death rates and surgical complications; lower is better.
| Measure | Holyoke Medical Center | US median | MA average | CMS comparison | US rank |
|---|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients2023-04-01 to 2025-03-31 · 73 cases | 4.5 | 4.1 | 4.091 | Worse than 68% of US hospitals | |
| Hybrid Hospital-Wide All-Cause Risk Standardized Mortality Rate2024-07-01 to 2025-06-30 · 1,453 cases | 3.9 | 3.9 | 3.416 | Better than 49% of US hospitals | |
| Death rate for heart attack patients2022-07-01 to 2025-06-30 · 39 cases | 12.1 | 11.8 | 11.44 | Worse than 60% of US hospitals | |
| Death rate for CABG surgery patients2022-07-01 to 2025-06-30 | Not Available | 2.108 | |||
| Death rate for COPD patients2022-07-01 to 2025-06-30 · 106 cases | 7.1 | 8.5 | 7.486 | Better than 86% of US hospitals | |
| Death rate for heart failure patients2022-07-01 to 2025-06-30 · 235 cases | 11.6 | 11 | 9.785 | Worse than 62% of US hospitals | |
| Death rate for pneumonia patients2022-07-01 to 2025-06-30 · 378 cases | 15.7 | 15.2 | 13.44 | Worse than 57% of US hospitals | |
| Death rate for stroke patients2023-07-01 to 2025-06-30 · 118 cases | 12 | 11.6 | 11.76 | Worse than 56% of US hospitals | |
| Pressure ulcer rate2022-07-01 to 2024-06-30 · 2,612 cases | 0.64 | 0.51 | 0.6721 | No Different Than the National Rate | Worse than 75% of US hospitals |
| Death rate among surgical inpatients with serious treatable complications2022-07-01 to 2024-06-30 | Not Available | 175 | Number of Cases Too Small | ||
| Iatrogenic pneumothorax rate2022-07-01 to 2024-06-30 · 3,263 cases | 0.24 | 0.2 | 0.2083 | No Different Than the National Rate | Worse than 79% of US hospitals |
| In-hospital fall-associated fracture rate2022-07-01 to 2024-06-30 · 3,246 cases | 0.29 | 0.27 | 0.296 | No Different Than the National Rate | Worse than 72% of US hospitals |
| Postoperative hemorrhage or hematoma rate2022-07-01 to 2024-06-30 · 372 cases | 2.76 | 2.29 | 2.482 | No Different Than the National Rate | Worse than 89% of US hospitals |
| Postoperative acute kidney injury requiring dialysis rate2022-07-01 to 2024-06-30 · 153 cases | 1.63 | 1.63 | 1.613 | No Different Than the National Rate | Better than 50% of US hospitals |
| Postoperative respiratory failure rate2022-07-01 to 2024-06-30 · 148 cases | 10.33 | 8.88 | 9.192 | No Different Than the National Rate | Worse than 69% of US hospitals |
| Perioperative pulmonary embolism or deep vein thrombosis rate2022-07-01 to 2024-06-30 · 392 cases | 4.27 | 3.4 | 3.743 | No Different Than the National Rate | Worse than 88% of US hospitals |
| Postoperative sepsis rate2022-07-01 to 2024-06-30 · 142 cases | 4.83 | 5.105 | 5.331 | No Different Than the National Rate | Better than 70% of US hospitals |
| Postoperative wound dehiscence rate2022-07-01 to 2024-06-30 · 112 cases | 1.68 | 1.72 | 1.756 | No Different Than the National Rate | Better than 67% of US hospitals |
| Abdominopelvic accidental puncture or laceration rate2022-07-01 to 2024-06-30 · 428 cases | 0.95 | 1.02 | 1.044 | No Different Than the National Rate | Better than 73% of US hospitals |
Unplanned returns to a hospital after a stay or an outpatient procedure; lower is better.
| Measure | Holyoke Medical Center | US median | MA average | CMS comparison | US rank |
|---|---|---|---|---|---|
| Hospital return days for heart attack patients2022-07-01 to 2025-06-30 | Not Available | 18.16 | |||
| Hospital return days for heart failure patients2022-07-01 to 2025-06-30 · 254 cases | -1.2 | 1.25 | 17.34 | Better than 53% of US hospitals | |
| Hospital return days for pneumonia patients2022-07-01 to 2025-06-30 · 380 cases | 17.5 | 3.85 | 17.01 | Worse than 69% of US hospitals | |
| Hybrid Hospital-Wide All-Cause Readmission Measure (HWR)2024-07-01 to 2025-06-30 | Not Available | ||||
| Rate of unplanned hospital visits after colonoscopy (per 1,000 colonoscopies)2022-01-01 to 2024-12-31 · 1,030 cases | 12.6 | 12.9 | 12.66 | No Different Than the National Rate | Better than 69% of US hospitals |
| Rate of inpatient admissions for patients receiving outpatient chemotherapy2024-01-01 to 2024-12-31 · 73 cases | 10.1 | 10.7 | 10.92 | No Different Than the National Rate | Better than 68% of US hospitals |
| Rate of emergency department (ED) visits for patients receiving outpatient chemotherapy2024-01-01 to 2024-12-31 · 73 cases | 6.1 | 5.3 | 5.182 | No Different Than the National Rate | Worse than 84% of US hospitals |
| Ratio of unplanned hospital visits after hospital outpatient surgery2024-01-01 to 2024-12-31 · 273 cases | 1 | 1 | 0.9596 | No Different than expected | Worse than 32% of US hospitals |
| Acute Myocardial Infarction (AMI) 30-Day Readmission Rate2023-07-01 to 2025-06-30 · 25 cases | 14.6 | 14.4 | 14.76 | Worse than 60% of US hospitals | |
| Rate of readmission for CABG2023-07-01 to 2025-06-30 | Not Available | 10.82 | |||
| Rate of readmission for chronic obstructive pulmonary disease (COPD) patients2023-07-01 to 2025-06-30 · 171 cases | 22.3 | 19.8 | 20.36 | Worse than 98% of US hospitals | |
| Heart failure (HF) 30-Day Readmission Rate2023-07-01 to 2025-06-30 · 342 cases | 23.6 | 21.3 | 22.03 | Worse than 95% of US hospitals | |
| Rate of readmission after hip/knee replacement2023-07-01 to 2025-06-30 · 62 cases | 6.5 | 5.8 | 5.709 | Worse than 84% of US hospitals | |
| Pneumonia (PN) 30-Day Readmission Rate2023-07-01 to 2025-06-30 · 492 cases | 18.3 | 17.2 | 17.81 | Worse than 83% of US hospitals |
Standardized infection ratios (1 is the US baseline) and the counts behind them; lower is better.
| Measure | Holyoke Medical Center | US median | MA average | CMS comparison | US rank |
|---|---|---|---|---|---|
| Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit2024-10-01 to 2025-09-30 | Not Available | 0.2107 | |||
| Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit2024-10-01 to 2025-09-30 | Not Available | 1.812 | |||
| Central Line Associated Bloodstream Infection: Number of Device Days2024-10-01 to 2025-09-30 | 1,298 | 1,370 | 8,303 | ||
| Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases2024-10-01 to 2025-09-30 | 0.9 | 0.9835 | 8.287 | ||
| Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases2024-10-01 to 2025-09-30 | 0 | 0 | 4.273 | ||
| Central Line Associated Bloodstream Infection (ICU + select Wards)2024-10-01 to 2025-09-30 | Not Available | 0.4759 | |||
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit2024-10-01 to 2025-09-30 | 0.032 | 0.138 | 0.2845 | No Different than National Benchmark | |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit2024-10-01 to 2025-09-30 | 3.118 | 1.392 | 1.932 | No Different than National Benchmark | |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days2024-10-01 to 2025-09-30 | 1,865 | 1,799 | 7,314 | No Different than National Benchmark | |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases2024-10-01 to 2025-09-30 | 1.582 | 1.377 | 8.986 | No Different than National Benchmark | |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases2024-10-01 to 2025-09-30 | 1 | 0 | 5.818 | No Different than National Benchmark | |
| Catheter Associated Urinary Tract Infections (ICU + select Wards)2024-10-01 to 2025-09-30 | 0.632 | 0.399 | 0.6647 | No Different than National Benchmark | Worse than 71% of US hospitals |
| SSI - Colon Surgery: Lower Confidence Limit2024-10-01 to 2025-09-30 | Not Available | 0.3618 | No Different than National Benchmark | ||
| SSI - Colon Surgery: Upper Confidence Limit2024-10-01 to 2025-09-30 | 1.725 | 2.135 | 2.379 | No Different than National Benchmark | |
| SSI - Colon Surgery: Number of Procedures2024-10-01 to 2025-09-30 | 70 | 61 | 149 | No Different than National Benchmark | |
| SSI - Colon Surgery: Predicted Cases2024-10-01 to 2025-09-30 | 1.737 | 1.591 | 3.928 | No Different than National Benchmark | |
| SSI - Colon Surgery: Observed Cases2024-10-01 to 2025-09-30 | 0 | 1 | 3.531 | No Different than National Benchmark | |
| SSI - Colon Surgery2024-10-01 to 2025-09-30 | 0 | 0.7155 | 0.7845 | No Different than National Benchmark | The best result, shared by 19% of US hospitals |
| SSI - Abdominal Hysterectomy: Lower Confidence Limit2024-10-01 to 2025-09-30 | Not Available | 0.4656 | |||
| SSI - Abdominal Hysterectomy: Upper Confidence Limit2024-10-01 to 2025-09-30 | Not Available | 3.886 | |||
| SSI - Abdominal Hysterectomy: Number of Procedures2024-10-01 to 2025-09-30 | Not Available | 72.32 | |||
| SSI - Abdominal Hysterectomy: Predicted Cases2024-10-01 to 2025-09-30 | Not Available | 0.6066 | |||
| SSI - Abdominal Hysterectomy: Observed Cases2024-10-01 to 2025-09-30 | Not Available | 0.7955 | |||
| SSI - Abdominal Hysterectomy2024-10-01 to 2025-09-30 | Not Available | 1.451 | |||
| MRSA Bacteremia: Lower Confidence Limit2024-10-01 to 2025-09-30 | Not Available | 0.2428 | No Different than National Benchmark | ||
| MRSA Bacteremia: Upper Confidence Limit2024-10-01 to 2025-09-30 | 2.005 | 1.855 | 2.383 | No Different than National Benchmark | |
| MRSA Bacteremia: Patient Days2024-10-01 to 2025-09-30 | 25,804 | 14,451 | 69,453 | No Different than National Benchmark | |
| MRSA Bacteremia: Predicted Cases2024-10-01 to 2025-09-30 | 1.494 | 0.567 | 4.799 | No Different than National Benchmark | |
| MRSA Bacteremia: Observed Cases2024-10-01 to 2025-09-30 | 0 | 0 | 3.018 | No Different than National Benchmark | |
| MRSA Bacteremia2024-10-01 to 2025-09-30 | 0 | 0.597 | 0.6915 | No Different than National Benchmark | The best result, shared by 18% of US hospitals |
| Clostridium Difficile (C.Diff): Lower Confidence Limit2024-10-01 to 2025-09-30 | 0.034 | 0.127 | 0.2286 | Better than the National Benchmark | |
| Clostridium Difficile (C.Diff): Upper Confidence Limit2024-10-01 to 2025-09-30 | 0.663 | 0.747 | 0.9902 | Better than the National Benchmark | |
| Clostridium Difficile (C.Diff): Patient Days2024-10-01 to 2025-09-30 | 25,804 | 13,646 | 64,881 | Better than the National Benchmark | |
| Clostridium Difficile (C.Diff): Predicted Cases2024-10-01 to 2025-09-30 | 9.961 | 5.683 | 33.9 | Better than the National Benchmark | |
| Clostridium Difficile (C.Diff): Observed Cases2024-10-01 to 2025-09-30 | 2 | 2 | 16.5 | Better than the National Benchmark | |
| Clostridium Difficile (C.Diff)2024-10-01 to 2025-09-30 | 0.201 | 0.279 | 0.4375 | Better than the National Benchmark | Better than 62% of US hospitals |
How recent inpatients answered each survey question, with CMS's star rating per topic.
| Measure | Holyoke Medical Center | US median | MA average | CMS comparison | US rank |
|---|---|---|---|---|---|
| Room was "always" clean2024-10-01 to 2025-09-30 · 781 cases | 78 | 73 | 69.54 | Better than 68% of US hospitals | |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 781 cases | 7 | 8 | 10.27 | Better than 56% of US hospitals | |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 781 cases | 15 | 18 | 20.2 | ||
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 781 cases | 89 | 87 | 85.15 | Better than 66% of US hospitals | |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 781 cases | 4 | 4 | 3.13 | Better than 47% of US hospitals | |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 781 cases | 79 | 80 | 79.3 | Worse than 51% of US hospitals | |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 781 cases | 92 | 91 | 91.43 | Better than 51% of US hospitals | |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 781 cases | 4 | 4 | 4.75 | Worse than 42% of US hospitals | |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 781 cases | 4 | 3 | 3.463 | Better than 51% of US hospitals | |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 781 cases | 17 | 16 | 15.95 | ||
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 781 cases | 75 | 79 | 78.45 | Worse than 77% of US hospitals | |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 781 cases | 89 | 91 | 90.5 | Worse than 71% of US hospitals | |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 781 cases | 7 | 5 | 5.893 | Worse than 72% of US hospitals | |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 781 cases | 2 | 3 | 3.019 | Worse than 71% of US hospitals | |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 781 cases | 18 | 16 | 15.66 | ||
| Staff "always" explained2024-10-01 to 2025-09-30 · 781 cases | 59 | 61 | 60.82 | Worse than 59% of US hospitals | |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 781 cases | 77 | 77 | 76.96 | Better than 47% of US hospitals | |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 781 cases | 20 | 19 | 19.86 | Worse than 50% of US hospitals | |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 781 cases | 3 | 3 | 2.704 | Better than 47% of US hospitals | |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 781 cases | 21 | 19 | 19.32 | ||
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 781 cases | 84 | 86 | 86.83 | Worse than 66% of US hospitals | |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 781 cases | 15 | 13 | 12.75 | Worse than 63% of US hospitals | |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 781 cases | 3 | 3 | 3.648 | Worse than 45% of US hospitals | |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 781 cases | 85 | 87 | 87.25 | Worse than 63% of US hospitals | |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 781 cases | 17 | 14 | 13.96 | Worse than 68% of US hospitals | |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 781 cases | 83 | 86 | 86.04 | Worse than 68% of US hospitals | |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 781 cases | 73 | 74 | 73.88 | Worse than 52% of US hospitals | |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 781 cases | 8 | 7 | 7.232 | Worse than 63% of US hospitals | |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 781 cases | 19 | 19 | 18.89 | ||
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 781 cases | 73 | 77 | 76.98 | Worse than 77% of US hospitals | |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 781 cases | 8 | 6 | 6.357 | Worse than 77% of US hospitals | |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 781 cases | 19 | 17 | 16.66 | ||
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 781 cases | 80 | 85 | 84.46 | Worse than 85% of US hospitals | |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 781 cases | 6 | 3 | 4.036 | Worse than 86% of US hospitals | |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 781 cases | 14 | 11 | 11.5 | ||
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 781 cases | 8 | 8 | 9.911 | Worse than 48% of US hospitals | |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 781 cases | 24 | 20 | 22.54 | ||
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 781 cases | 68 | 72 | 67.55 | Worse than 64% of US hospitals | |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 781 cases | 88 | 88 | 86.72 | Worse than 45% of US hospitals | |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 781 cases | 3 | 3 | 2.981 | Worse than 45% of US hospitals | |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 781 cases | 70 | 74 | 74.29 | Worse than 76% of US hospitals | |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 781 cases | 11 | 9 | 9.679 | Worse than 62% of US hospitals | |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 781 cases | 19 | 16 | 16.04 | ||
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 781 cases | 74 | 75 | 75.66 | Worse than 52% of US hospitals | |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 781 cases | 6 | 5 | 6.125 | Worse than 51% of US hospitals | |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 781 cases | 20 | 20 | 18.21 | ||
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 781 cases | 76 | 77 | 77 | Worse than 51% of US hospitals | |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 781 cases | 4 | 4 | 4.946 | Better than 45% of US hospitals | |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 781 cases | 20 | 19 | 18.05 | ||
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 781 cases | 87 | 86 | 85.23 | Better than 53% of US hospitals | |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 781 cases | 2 | 3 | 3.125 | Better than 50% of US hospitals | |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 781 cases | 11 | 11 | 11.64 | ||
| "Always" quiet at night2024-10-01 to 2025-09-30 · 781 cases | 54 | 59 | 47.63 | Worse than 67% of US hospitals | |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 781 cases | 12 | 9 | 17.7 | Worse than 66% of US hospitals | |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 781 cases | 34 | 31 | 34.68 | ||
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 781 cases | 79 | 82 | 74.48 | Worse than 66% of US hospitals | |
| Quietness - star rating2024-10-01 to 2025-09-30 · 781 cases | 3 | 3 | 2.111 | Worse than 44% of US hospitals | |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 781 cases | 5 | 5 | 6.143 | Better than 45% of US hospitals | |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 781 cases | 72 | 71 | 69.48 | Better than 51% of US hospitals | |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 781 cases | 88 | 87 | 86.65 | Better than 51% of US hospitals | |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 781 cases | 23 | 23 | 24.38 | ||
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 781 cases | 4 | 4 | 3.556 | Better than 42% of US hospitals | |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 781 cases | 47 | 47 | 47.23 | Worse than 47% of US hospitals | |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 781 cases | 29 | 30 | 30.13 | Better than 55% of US hospitals | |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 781 cases | 24 | 22 | 22.64 | ||
| Summary star rating2024-10-01 to 2025-09-30 · 781 cases | 3 | 3 | 3.056 | Worse than 40% of US hospitals | |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 781 cases | 13 | 12 | 11.66 | Worse than 52% of US hospitals | |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 781 cases | 87 | 88 | 88.34 | Worse than 52% of US hospitals |
How often the hospital gave recommended care, and how fast.
| Measure | Holyoke Medical Center | US median | MA average | CMS comparison | US rank |
|---|---|---|---|---|---|
| Emergency department volume2024-01-01 to 2024-12-31 | high | ||||
| Global Malnutrition Composite Score2024-01-01 to 2024-12-31 | Not Available | ||||
| Global Malnutrition Composite Score: Malnutrition Diagnosis Documented2024-01-01 to 2024-12-31 | Not Available | ||||
| Global Malnutrition Composite Score: Malnutrition Risk Screening2024-01-01 to 2024-12-31 | Not Available | ||||
| Global Malnutrition Composite Score: Nutrition Assessment2024-01-01 to 2024-12-31 | Not Available | ||||
| Global Malnutrition Composite Score: Nutritional Care Plan2024-01-01 to 2024-12-31 | Not Available | ||||
| Hospital Harm - Severe Hyperglycemia2024-01-01 to 2024-12-31 | Not Available | 9 | |||
| Hospital Harm - Severe Hypoglycemia2024-01-01 to 2024-12-31 | Not Available | 1.188 | |||
| Hospital Harm - Opioid Related Adverse Events2024-01-01 to 2024-12-31 | Not Available | 0 | |||
| Healthcare workers given influenza vaccination2024-10-01 to 2025-03-31 · 2,202 cases | 42 | 79 | 84.05 | Worse than 91% of US hospitals | |
| Average (median) time all patients spent in the emergency department before leaving from the visit, including psychiatric/mental health patients and patients who were transferred to another facility. A lower number of minutes is better2024-10-01 to 2025-09-30 · 481 cases | 262 | 154 | 227 | Worse than 96% of US hospitals | |
| Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better2024-10-01 to 2025-09-30 · 430 cases | 253 | 148 | 219 | Worse than 95% of US hospitals | |
| Average (median) time psychiatric/mental health patients spent in the emergency department before leaving from the visit. A lower number of minutes is better2024-10-01 to 2025-09-30 · 45 cases | 482 | 247 | 381 | Worse than 94% of US hospitals | |
| Average (median) time patients spent in the emergency department before being transferred to another facility. A lower number of minutes is better2024-10-01 to 2025-09-30 | Not Available | 358 | |||
| Left before being seen2024-01-01 to 2024-12-31 · 44,317 cases | 3 | 1 | 3.981 | Worse than 78% of US hospitals | |
| Head CT results2024-10-01 to 2025-09-30 | Not Available | 69.39 | |||
| Endoscopy/polyp surveillance: appropriate follow-up interval for normal colonoscopy in average risk patients2024-01-01 to 2024-12-31 · 321 cases | 98 | 97 | 97.12 | Better than 54% of US hospitals | |
| Improvement in Patient's Visual Function within 90 Days Following Cataract Surgery2024-01-01 to 2024-12-31 | Not Available | ||||
| ST-Segment Elevation Myocardial Infarction (STEMI)2024-01-01 to 2024-12-31 | Not Available | 30.67 | |||
| Safe Use of Opioids - Concurrent Prescribing2024-01-01 to 2024-12-31 · 1,936 cases | 18 | 15 | 17.23 | Worse than 73% of US hospitals | |
| Appropriate care for severe sepsis and septic shock2024-10-01 to 2025-09-30 · 441 cases | 87 | 65 | 53.88 | Better than 94% of US hospitals | |
| Septic Shock 3-Hour Bundle2024-10-01 to 2025-09-30 · 160 cases | 91 | 73 | 63.72 | Better than 87% of US hospitals | |
| Septic Shock 6-Hour Bundle2024-10-01 to 2025-09-30 · 115 cases | 95 | 88 | 81.64 | Better than 74% of US hospitals | |
| Severe Sepsis 3-Hour Bundle2024-10-01 to 2025-09-30 · 441 cases | 94 | 82 | 74.82 | Better than 93% of US hospitals | |
| Severe Sepsis 6-Hour Bundle2024-10-01 to 2025-09-30 · 308 cases | 99 | 94 | 90.31 | Better than 86% of US hospitals | |
| Discharged on Antithrombotic Therapy2024-01-01 to 2024-12-31 · 95 cases | 99 | 98 | 97.42 | Better than 70% of US hospitals | |
| Anticoagulation Therapy for Atrial Fibrillation/Flutter2024-01-01 to 2024-12-31 | Not Available | 81 | |||
| Antithrombotic Therapy by End of Hospital Day 22024-01-01 to 2024-12-31 · 68 cases | 96 | 94 | 93 | Better than 63% of US hospitals | |
| Venous Thromboembolism Prophylaxis2024-01-01 to 2024-12-31 · 3,703 cases | 92 | 90 | 91.36 | Better than 56% of US hospitals | |
| Intensive Care Unit Venous Thromboembolism Prophylaxis2024-01-01 to 2024-12-31 | Not Available | 96.17 |
How often scans were ordered when they may not be needed; lower is better.
| Measure | Holyoke Medical Center | US median | MA average | CMS comparison | US rank |
|---|---|---|---|---|---|
| Abdomen CT Use of Contrast Material2024-07-01 to 2025-06-30 | 6.5 | 5 | 4.356 | Worse than 66% of US hospitals | |
| Breast Cancer Screening Recall Rates2024-07-01 to 2025-06-30 | 3.3 | 6.6 | 6.335 | Better than 90% of US hospitals |
Medicare spending around an inpatient stay compared with the US (1 is the US median).
| Measure | Holyoke Medical Center | US median | MA average | CMS comparison | US rank |
|---|---|---|---|---|---|
| Medicare hospital spending per patient (Medicare Spending per Beneficiary)2024-01-01 to 2024-12-31 | 0.97 | 0.99 | 0.9783 | Better than 58% of US hospitals |
Measures CMS reports for the hospital's psychiatric unit or for a psychiatric hospital.
| Measure | Holyoke Medical Center | US median | MA average | CMS comparison | US rank |
|---|---|---|---|---|---|
| Follow-up care within 30 days after psychiatric hospitalization2023-07-01 to 2024-06-30 · 64 cases | 84.4 | 60.8 | 71.44 | Better than 97% of US hospitals | |
| Follow-up care within 7 days after psychiatric hospitalization2023-07-01 to 2024-06-30 · 64 cases | 39.1 | 35.5 | 43.85 | Better than 62% of US hospitals | |
| Hours of physical-restraint use per 1,000 psychiatric patient hours2024-01-01 to 2024-12-31 · 19,651 cases | 0.06 | 0.05 | 0.2276 | Better than 51% of US hospitals | |
| Hours of seclusion use per 1,000 psychiatric patient hours2024-01-01 to 2024-12-31 · 19,651 cases | 0 | 0.03 | 0.09711 | The worst result, shared by 39% of US hospitals | |
| Psychiatric patients screened for and given the flu vaccine2024-10-01 to 2025-03-31 · 360 cases | 98 | 87 | 74.23 | Better than 82% of US hospitals | |
| Medication continuation after psychiatric discharge2022-07-01 to 2024-06-30 · 81 cases | 90.1 | 78.1 | 80.48 | Better than 95% of US hospitals | |
| Readmitted to any hospital within 30 days of psychiatric discharge2022-07-01 to 2024-06-30 · 170 cases | 21.5 | 19.1 | 19.98 | No Different Than the National Rate | Worse than 82% of US hospitals |
| Psychiatric patients screened for metabolic disorders2024-01-01 to 2024-12-31 · 477 cases | 87 | 92 | 80.3 | Worse than 62% of US hospitals | |
| Alcohol use brief intervention provided or offered2024-01-01 to 2024-12-31 · 144 cases | 67 | 74 | 61.19 | Worse than 58% of US hospitals | |
| Alcohol use brief intervention provided2024-01-01 to 2024-12-31 · 129 cases | 48 | 81 | 57.42 | Worse than 79% of US hospitals | |
| Alcohol and other drug use disorder treatment provided or offered at discharge2024-01-01 to 2024-12-31 · 223 cases | 76 | 77 | 75.34 | Worse than 51% of US hospitals | |
| Alcohol and other drug use disorder treatment provided at discharge2024-01-01 to 2024-12-31 · 223 cases | 63 | 56 | 58.66 | Better than 55% of US hospitals | |
| Tobacco use treatment provided or offered at discharge2024-01-01 to 2024-12-31 · 269 cases | 93 | 64 | 50.47 | Better than 83% of US hospitals | |
| Tobacco use treatment provided at discharge2024-01-01 to 2024-12-31 · 269 cases | 0 | 4 | 10.42 | The worst result, shared by 31% of US hospitals | |
| Discharged patients who received a transition record with the specified elements2024-01-01 to 2024-12-31 · 719 cases | 96 | 77 | 66.04 | Better than 78% of US hospitals |
The scores Medicare uses to raise or lower inpatient payments; higher is better.
| Measure | Holyoke Medical Center | US median | MA average | CMS comparison | US rank |
|---|---|---|---|---|---|
| VBP clinical outcomes domain scoreFY 2026 | 22.5 | 20 | 37.36 | Better than 55% of US hospitals | |
| VBP clinical outcomes weighted domain scoreFY 2026 | 5.625 | 5 | 9.341 | Better than 54% of US hospitals | |
| VBP efficiency and cost reduction domain scoreFY 2026 | 20 | 10 | 15.42 | Better than 57% of US hospitals | |
| VBP efficiency and cost reduction weighted domain scoreFY 2026 | 5 | 2.5 | 3.854 | Better than 57% of US hospitals | |
| VBP person and community engagement domain scoreFY 2026 | 50 | 34 | 33.06 | Better than 75% of US hospitals | |
| VBP person and community engagement weighted domain scoreFY 2026 | 12.5 | 8.75 | 8.266 | Better than 75% of US hospitals | |
| VBP safety domain scoreFY 2026 | 80 | 40 | 34.38 | Better than 94% of US hospitals | |
| VBP safety weighted domain scoreFY 2026 | 20 | 10 | 8.595 | Better than 93% of US hospitals | |
| VBP total performance scoreFY 2026 | 43.13 | 29.5 | 30.06 | Better than 86% of US hospitals |
| By fiscal year | FY 2021 | FY 2022 | FY 2023 | FY 2024 | FY 2025 | FY 2026 |
|---|---|---|---|---|---|---|
| VBP clinical outcomes domain score | 38 | 48 | 40 | 7.5 | 15 | 22.5 |
| VBP clinical outcomes weighted domain score | 9.5 | 12 | 10 | 1.875 | 3.75 | 5.625 |
| VBP efficiency and cost reduction domain score | 30 | Not Available | 10 | 20 | 20 | 20 |
| VBP efficiency and cost reduction weighted domain score | 7.5 | Not Available | 2.5 | 5 | 5 | 5 |
| VBP person and community engagement domain score | 30 | Not Available | Not Available | 7 | 12 | 50 |
| VBP person and community engagement weighted domain score | 7.5 | Not Available | Not Available | 1.75 | 3 | 12.5 |
| VBP safety domain score | 62 | Not Available | Not Available | 2 | 48 | 80 |
| VBP safety weighted domain score | 15.5 | Not Available | Not Available | 0.5 | 12 | 20 |
| VBP total performance score | 40 | Not Available | Not Available | 9.125 | 23.75 | 43.13 |
Excess readmission ratios by condition; above 1 means more readmissions than expected.
| Measure | Holyoke Medical Center | US median | MA average | CMS comparison | US rank |
|---|---|---|---|---|---|
| READM-30-AMI-HRRP2021-07-01 to 2024-06-30 | N/A | 1.051 | |||
| READM-30-CABG-HRRP2021-07-01 to 2024-06-30 | N/A | 1.024 | |||
| READM-30-COPD-HRRP2021-07-01 to 2024-06-30 · 102 cases | 1.049 | 0.9969 | 1.036 | Worse than 85% of US hospitals | |
| READM-30-HF-HRRP2021-07-01 to 2024-06-30 · 260 cases | 1.064 | 0.9983 | 1.036 | Worse than 84% of US hospitals | |
| READM-30-HIP-KNEE-HRRP2021-07-01 to 2024-06-30 | 1.051 | 0.9916 | 1.008 | Worse than 67% of US hospitals | |
| READM-30-PN-HRRP2021-07-01 to 2024-06-30 · 318 cases | 1.075 | 0.9955 | 1.046 | Worse than 87% of US hospitals |
| By fiscal year | FY 2021 | FY 2022 | FY 2023 | FY 2024 | FY 2025 | FY 2026 |
|---|---|---|---|---|---|---|
| READM-30-AMI-HRRP | 1.065 | 1.043 | 1.052 | N/A | N/A | N/A |
| READM-30-CABG-HRRP | N/A | N/A | N/A | N/A | N/A | N/A |
| READM-30-COPD-HRRP | 1.069 | 1.047 | 1.061 | 1.079 | 1.09 | 1.049 |
| READM-30-HF-HRRP | 1.05 | 0.9965 | 0.9672 | 0.9562 | 1.024 | 1.064 |
| READM-30-HIP-KNEE-HRRP | 1.027 | 1.081 | 1.166 | N/A | N/A | 1.051 |
| READM-30-PN-HRRP | 1.062 | 1.064 | 1.03 | 1.069 | 1.032 | 1.075 |
Infection ratios, the PSI 90 composite and the total score Medicare ranks hospitals on; lower is better.
| Measure | Holyoke Medical Center | US median | MA average | CMS comparison | US rank |
|---|---|---|---|---|---|
| CAUTI standardized infection ratio2023-01-01 to 2024-12-31 | 0.311 | 0.489 | 0.7646 | Better than 69% of US hospitals | |
| CDI standardized infection ratio2023-01-01 to 2024-12-31 | 0.634 | 0.346 | 0.4801 | Worse than 84% of US hospitals | |
| CLABSI standardized infection ratio2023-01-01 to 2024-12-31 | 0 | 0.559 | 0.683 | The best result, shared by 14% of US hospitals | |
| HAC Reduction Program payment reductionFY 2026 | No | ||||
| MRSA standardized infection ratio2023-01-01 to 2024-12-31 | 0.723 | 0.6405 | 0.6605 | Worse than 58% of US hospitals | |
| Patient safety and adverse events composite (PSI 90)2022-07-01 to 2024-06-30 | 1.054 | 0.9628 | 1.026 | Worse than 74% of US hospitals | |
| SSI standardized infection ratio2023-01-01 to 2024-12-31 | 0 | 0.7945 | 0.9399 | The best result, shared by 12% of US hospitals | |
| Total HAC scoreFY 2026 | -0.3215 | -0.0453 | 0.2232 | Better than 69% of US hospitals |
| By fiscal year | FY 2021 | FY 2022 | FY 2023 | FY 2024 | FY 2025 | FY 2026 |
|---|---|---|---|---|---|---|
| HAC Reduction Program payment reduction | No | No | N/A | Yes | No | No |
| Total HAC score | -0.054 | -0.3971 | 0 | 0.5558 | 0.2587 | -0.3215 |
Source: CMS Care Compare hospital files, latest release 2026-09-30, with program results for earlier fiscal years from CMS's archived snapshots. US medians and ranks count every hospital CMS reports; state averages are plain means of the state's reporting hospitals, not CMS's patient-weighted state rates.
DNV (since 2015)
Accreditation
None
Medical school affiliation
Private (not for profit)
Ownership type
164
Medicare-certified beds
150
Registered nurses (full-time equivalent)
1966
In Medicare since
Source: CMS Provider of Services file, as reported by the hospital and state surveyors.
What Holyoke Medical Center reported to Medicare in its latest cost report, covering Oct 1, 2024 to Sep 30, 2025.
7,416
Inpatient discharges
Medicare 24%, Medicaid 11%
37,372
Inpatient days
51% of available bed days used
1,417
Employees (full-time equivalent)
Source: CMS cost report (HCRIS) (report 841819). Figures cover the reporting period, which is not always 12 months, and are self-reported.
Inpatient days and discharges Holyoke Medical Center reported by payer. Medicare and Medicaid include their managed care plans, shown separately below.
| Medicare | Medicaid | Other | Total | |
|---|---|---|---|---|
| Inpatient days | 9,170 | 12,356 | 15,846 | 37,372 |
| Discharges | 1,808 | 830 | 4,778 | 7,416 |
| Average length of stay | 5.1 days | 14.9 days | 3.3 days | 5.0 days |
| Average daily census | 25.1 | 33.9 | 43.4 | 102.4 |
9,375
Medicare Advantage days
1,804 discharges
1,523
Observation bed days
| Unit | Beds | Inpatient days | Medicare days | Occupancy |
|---|---|---|---|---|
| Adults & pediatrics | 183 | 35,753 | 8,647 | 54% |
| Intensive care unit | 12 | 1,619 | 523 | 37% |
| Coronary care unit | 6 | |||
| Subprovider - ipf | 18 | 6,558 | 2,136 | 100% |
Source: CMS cost report (HCRIS, Form 2552-10), report 841819, amended. Hospitals report these figures themselves; they are not audited financial statements. Worksheet S-3 Part I.
What Holyoke Medical Center treats Medicare patients for most often, in 2024. 1,099 Medicare discharges in 32 published DRGs; 8% surgical; 68% in DRGs with complications (CC or MCC).
| Condition or procedure | Discharges | Average charges | Average Medicare payment | Estimated cost | DRG weight |
|---|---|---|---|---|---|
| Septicemia or severe sepsis without MV >96 hours with MCCMS-DRG 871, medical | 193 | $18,855 | $14,848 | $9,861 | 1.98 |
| PsychosesMS-DRG 885, medical | 112 | $33,617 | $10,639 | $17,582 | 1.37 |
| Heart failure and shock with MCCMS-DRG 291, medical | 102 | $13,977 | $9,982 | $7,310 | 1.28 |
| Chronic obstructive pulmonary disease with MCCMS-DRG 190, medical | 61 | $11,760 | $7,447 | $6,151 | 1.10 |
| Simple pneumonia and pleurisy with MCCMS-DRG 193, medical | 57 | $14,209 | $9,987 | $7,431 | 1.33 |
| Septicemia or severe sepsis without MV >96 hours without MCCMS-DRG 872, medical | 50 | $12,251 | $7,767 | $6,407 | 1.03 |
| Respiratory infections and inflammations with MCCMS-DRG 177, medical | 49 | $18,940 | $12,468 | $9,906 | 1.70 |
| Kidney and urinary tract infections with MCCMS-DRG 689, medical | 39 | $12,142 | $8,818 | $6,350 | 1.17 |
| Cellulitis without MCCMS-DRG 603, medical | 31 | $10,680 | $6,247 | $5,586 | 0.88 |
| Gastrointestinal hemorrhage with CCMS-DRG 378, medical | 30 | $19,553 | $6,609 | $10,226 | 0.98 |
| Esophagitis, gastroenteritis and miscellaneous digestive disorders without MCCMS-DRG 392, medical | 28 | $12,420 | $5,888 | $6,496 | 0.79 |
| Spinal fusion except cervical without MCCMS-DRG 460, surgical | 26 | $86,755 | $25,687 | $45,373 | 3.66 |
| Miscellaneous disorders of nutrition, metabolism, fluids and electrolytes with MCCMS-DRG 640, medical | 26 | $12,652 | $9,718 | $6,617 | 1.32 |
| Kidney and urinary tract infections without MCCMS-DRG 690, medical | 24 | $9,199 | $5,570 | $4,811 | 0.81 |
| Cardiac arrhythmia and conduction disorders with MCCMS-DRG 308, medical | 20 | $11,354 | $9,156 | $5,938 | 1.20 |
| Miscellaneous disorders of nutrition, metabolism, fluids and electrolytes without MCCMS-DRG 641, medical | 20 | $8,083 | $5,606 | $4,227 | 0.78 |
| Seizures without MCCMS-DRG 101, medical | 19 | $10,019 | $6,555 | $5,240 | 0.91 |
| Hip and femur procedures except major joint with CCMS-DRG 481, surgical | 18 | $37,543 | $16,593 | $19,635 | 2.07 |
| Gastrointestinal hemorrhage with MCCMS-DRG 377, medical | 17 | $27,166 | $13,696 | $14,208 | 1.79 |
| Other kidney and urinary tract diagnoses with MCCMS-DRG 698, medical | 17 | $13,876 | $12,343 | $7,257 | 1.65 |
See all 32 Medicare inpatient DRGs at Holyoke Medical Center
Source: CMS Medicare Inpatient Hospitals by Provider and Service (2024 data, released 2026-04-10), traditional Medicare only; CMS omits DRGs with fewer than 11 discharges. Estimated cost is average charges times the hospital's Medicare cost-to-charge ratio from the IPPS Impact File. Weights are the MS-DRG relative weights for the same year.
The comprehensive outpatient service groups (APCs) Holyoke Medical Center billed Medicare for most in 2024: 1,257 services in all.
| Service group | Services | Patients | Average charges | Average Medicare payment | US average payment |
|---|---|---|---|---|---|
| Level 2 Urology and Related ServicesAPC 5372 | 197 | 156 | $2,165 | $582 | $502 |
| Level 1 Intraocular ProceduresAPC 5491 | 167 | 94 | $7,705 | $1,986 | $1,752 |
| Comprehensive Observation ServicesAPC 8011 | 105 | 104 | $8,892 | $2,296 | $2,090 |
| Level 3 Urology and Related ServicesAPC 5373 | 94 | 83 | $9,851 | $1,727 | $1,516 |
| Level 2 Excision/ Biopsy/ Incision and DrainageAPC 5072 | 88 | 76 | $5,345 | $1,354 | $1,220 |
| Level 2 Upper GI ProceduresAPC 5302 | 85 | 71 | $9,610 | $1,601 | $1,445 |
| Level 4 Musculoskeletal ProceduresAPC 5114 | 68 | 67 | $20,190 | $6,032 | $5,339 |
| Level 2 Neurostimulator and Related ProceduresAPC 5462 | 61 | 52 | $25,958 | $5,756 | $4,524 |
| Level 4 Urology and Related ServicesAPC 5374 | 50 | 41 | $13,459 | $2,922 | $2,629 |
| Level 5 Musculoskeletal ProceduresAPC 5115 | 48 | 47 | $35,885 | $12,478 | $10,772 |
See all 20 Medicare outpatient services at Holyoke Medical Center
Source: CMS Medicare Outpatient Hospitals by Provider and Service (2024 data, released 2026-06-24), comprehensive APCs for traditional Medicare; CMS omits services with fewer than 11 claims. The US average weights every hospital by its services.
ZIP codes with the most Medicare inpatient stays at Holyoke Medical Center in 2025. Market share is this hospital's part of every hospital's Medicare stays from the ZIP code. Its published Medicare stays went from 2,268 in 2020 to 3,412 in 2025.
| ZIP code | Stays | Of this hospital's stays | Days | Charges | Market share | Share in 2020 |
|---|---|---|---|---|---|---|
| 01040 | 1,298 | 38% | 6,027 | $25.9M | 53% | 51% |
| 01020 | 497 | 15% | 2,289 | $10M | 22% | 16% |
| 01075 | 395 | 12% | 2,000 | $8M | 40% | 39% |
| 01013 | 262 | 8% | 1,420 | $5.6M | 20% | 17% |
| 01085 | 112 | 3% | 601 | $2.8M | 5% | 3% |
| 01033 | 103 | 3% | 434 | $1.9M | 33% | 35% |
| 01027 | 94 | 3% | 463 | $1.8M | 9% | 10% |
| 01089 | 87 | 3% | 429 | $1.9M | 5% | 5% |
| 01107 | 56 | 2% | 382 | $1.2M | 8% | 6% |
| 01060 | 55 | 2% | 376 | $2.1M | 5% | 4% |
| 01104 | 46 | 1% | 251 | $927,696 | 3% | 2% |
| 01109 | 44 | 1% | 264 | $1.1M | 3% | 1% |
| 01105 | 43 | 1% | 320 | $1.2M | 5% | 2% |
| 01073 | 36 | 1% | 164 | $673,777 | 11% | 7% |
| 01108 | 34 | 1% | 199 | $947,395 | 3% | 1% |
| 01056 | 32 | 1% | 192 | $721,467 | 3% | 2% |
| 01001 | 27 | 1% | 127 | $660,440 | 2% | 1% |
| 01022 | 27 | 1% | 122 | $491,693 | 12% | 23% |
| 01007 | 24 | 1% | 154 | $571,642 | 3% | 2% |
| 01041 | 22 | 1% | 96 | $565,121 | 56% | 68% |
| 01119 | 18 | 1% | 137 | $538,676 | 2% | |
| 01028 | 17 | 0% | 92 | $514,247 | 2% | |
| 01062 | 17 | 0% | 74 | $268,728 | 3% | |
| 01002 | 16 | 0% | 84 | $302,826 | 2% | |
| 01118 | 15 | 0% | 97 | $289,151 | 2% | 2% |
Source: CMS Hospital Service Area file. Shares are of the 3,412 stays from ZIP codes CMS publishes; it omits ZIP codes with fewer than 11 stays, so market shares count published stays only.
Staff by profession and the rooms and units Holyoke Medical Center reported at its latest Medicare certification survey (1993). Counts are people, not full-time equivalents.
20
Psychiatric unit beds
150
Registered nurses
39
Licensed practical nurses
6
Physicians
1
Physician assistants
2
Nurse anesthetists (CRNAs)
8
Pharmacists
10
Respiratory therapists
7
Physical therapists
2
Occupational therapists
5
Speech pathologists and audiologists
2
Dietitians
5
Social workers
567
Other personnel
Source: CMS Provider of Services file.
444 clinicians who bill Medicare list Holyoke Medical Center as a hospital affiliation. Showing 24 of them. Book a demo to see the commercial rates insurers publish for them, or start a free trial.
Derek Davidson, D.O., MSPT
Physical Medicine & Rehabilitation Physician
NPI 1326238718
See commercial rates for Derek Davidson, D.O., MSPTCarter Tallman, MD
Rheumatology Physician
NPI 1760479075
See commercial rates for Carter Tallman, MDScott White, M.D.
Diagnostic Radiology Physician
NPI 1144276338
See commercial rates for Scott White, M.D.Fang Yu, MD
Diagnostic Radiology Physician
NPI 1811159296
See commercial rates for Fang Yu, MDRonald Paasch, M.D.
Physical Medicine & Rehabilitation Physician
NPI 1609834670
See commercial rates for Ronald Paasch, M.D.Antonio Valentin, MD
Rheumatology Physician
NPI 1124238985
See commercial rates for Antonio Valentin, MDJohn Nicasio, DO
Endocrinology, Diabetes & Metabolism Physician
NPI 1982803003
See commercial rates for John Nicasio, DOLance Reynolds, MD
Internal Medicine Physician
NPI 1215989876
See commercial rates for Lance Reynolds, MDSidney Kahn Iv, MD
Vascular & Interventional Radiology Physician
NPI 1750599700
See commercial rates for Sidney Kahn Iv, MDJonathan Jaksha, MD
Diagnostic Radiology Physician
NPI 1871555649
See commercial rates for Jonathan Jaksha, MDMohammad Mostafavi, M.D.
Urology Physician
NPI 1649240755
See commercial rates for Mohammad Mostafavi, M.D.Shawn Stone, M.D.
Diagnostic Radiology Physician
NPI 1891040689
See commercial rates for Shawn Stone, M.D.Teresa Klich-Nowak, M.D.
Rheumatology Physician
NPI 1366489072
See commercial rates for Teresa Klich-Nowak, M.D.Karen Phillips, M.D.
Diagnostic Radiology Physician
NPI 1801992813
See commercial rates for Karen Phillips, M.D.Christopher Badalucco, MD
Diagnostic Radiology Physician
NPI 1033506761
See commercial rates for Christopher Badalucco, MDJohn Marenco, M.D.
Clinical Cardiac Electrophysiology Physician
NPI 1669441374
See commercial rates for John Marenco, M.D.Mehdi Pajouh, M.D.
Cardiovascular Disease Physician
NPI 1255390571
See commercial rates for Mehdi Pajouh, M.D.Lauren Schwartz, MD
Family Medicine Physician
NPI 1093991267
See commercial rates for Lauren Schwartz, MDDavid Fanti, MD
Internal Medicine Physician
NPI 1396737904
See commercial rates for David Fanti, MDRobert Faberman, M.D.
Diagnostic Radiology Physician
NPI 1528008067
See commercial rates for Robert Faberman, M.D.Travis Snyder, M.D.
Diagnostic Radiology Physician
NPI 1811978497
See commercial rates for Travis Snyder, M.D.Michael Chill, M.D.
Diagnostic Radiology Physician
NPI 1689013906
See commercial rates for Michael Chill, M.D.Anshu Trivedi, MB BS
Anatomic Pathology Physician
NPI 1790913697
See commercial rates for Anshu Trivedi, MB BSPaul Azimov, D.O.
Physical Medicine & Rehabilitation Physician
NPI 1447207139
See commercial rates for Paul Azimov, D.O.Source: CMS Doctors and Clinicians facility affiliations, released 2026-10-15, with names and specialties from NPPES. Affiliation means the clinician bills Medicare for care at this hospital; it is not employment.
Revenue, expenses and income Holyoke Medical Center reported to Medicare for Oct 1, 2024 to Sep 30, 2025. Percentages are of net patient revenue.
| Line | Amount | Share |
|---|---|---|
| Gross patient revenue (charges) | $719M | 290.7% |
| Inpatient | $179.3M | 72.5% |
| Outpatient | $539.7M | 218.2% |
| Contractual allowances and discounts | -$471.6M | -190.7% |
| Net patient revenue | $247.3M | 100.0% |
| Operating expenses | -$284.7M | -115.1% |
| Operating income from patient care | -$37.4M | -15.1% |
| Other income | $22.1M | 8.9% |
| Contributions and donations | $28,549 | 0.0% |
| Investment income | $277,296 | 0.1% |
| Other | $21.8M | 8.8% |
| Net income | -$15.4M | -6.2% |
| Line | Amount | Share |
|---|---|---|
| Traditional Medicare | $108.8M | 17.0% |
| Medicaid (including managed care) | $153.3M | 24.0% |
| Other payers and self-pay | $376.3M | 58.9% |
| Total charges | $638.5M | 100.0% |
Source: CMS cost report (HCRIS, Form 2552-10), report 841819, amended. Hospitals report these figures themselves; they are not audited financial statements. Traditional Medicare is the program charges on Worksheets D-3 and D Part V; Medicaid is from Worksheet S-10.
Computed from Holyoke Medical Center's latest cost report.
-15.1%
Operating margin
Operating income from patient care / net patient revenue
-5.7%
Total margin
Net income / net patient revenue plus other income
-2.4%
EBITDAR margin
Net income before interest, depreciation and leases (Worksheet A-7), / total revenue
61% of expenses
Personnel costs
Salaries, direct-care contract labor and core wage-related costs / operating expenses
$47.21
Average hourly wage
Adjusted salaries / paid hours (Worksheet S-3 Part II)
-10.9%
Return on assets
Net income for a year / total assets
-25.0%
Return on equity
Net income for a year / fund balance
0.37
Long-term debt to fund balance
Mortgages, notes and loans / fund balance
1.23
Current ratio
Current assets / current liabilities
1.01
Quick ratio
Cash, temporary investments and net receivables / current liabilities
23 days
Days cash on hand
Cash and temporary investments / daily operating expenses excluding depreciation
57 days
Days in patient receivables
Net patient receivables / daily net patient revenue
73 days
Average payment period
Current liabilities / daily operating expenses excluding depreciation
1.90
Asset turnover
Total revenue for a year / total assets
13.5 years
Average age of plant
Accumulated depreciation / depreciation for a year
Source: CMS cost report (HCRIS, Form 2552-10), report 841819, amended. Hospitals report these figures themselves; they are not audited financial statements.
What Holyoke Medical Center owned and owed at the end of its reporting period (Sep 2025), across all fund types: $141.5M in total assets and a $61.3M fund balance.
| Line | Amount | Of total assets |
|---|---|---|
| Cash and temporary investments | $17.4M | 12.3% |
| Patient receivables, net | $38.5M | 27.2% |
| Inventory | $3.6M | 2.5% |
| Total current assets | $68.3M | 48.3% |
| Property and equipment, net of depreciation | $58.1M | 41.1% |
| Investments and other assets | $15M | 10.6% |
| Total assets | $141.5M | 100.0% |
| Current liabilities | $55.5M | 39.2% |
| Long-term debt | $22.6M | 16.0% |
| Total liabilities | $80.1M | 56.6% |
| Fund balance (net assets) | $61.3M | 43.4% |
Source: CMS cost report (HCRIS, Form 2552-10), report 841819, amended. Hospitals report these figures themselves; they are not audited financial statements.
Care Holyoke Medical Center provided without full payment, as reported on Worksheet S-10 of its cost report.
$991,314
Cost of charity care
Care for patients approved for charity care and uninsured discounts, at cost
$8.5M
Bad debt
Patient bills written off as uncollectible, at charges
$6.8M
Medicaid shortfall
Cost of Medicaid patients (charges times the cost-to-charge ratio) minus Medicaid payments; negative means a surplus
$4.1M
Total unreimbursed and uncompensated care
1.4% of operating expenses
Medicaid, CHIP and indigent care shortfalls plus charity care and the cost of bad debt (Worksheet S-10 line 31)
$88,083
Grants for charity care
Private grants, donations and endowment income restricted to charity care
$1.2M
Government grants and appropriations
Government grants or transfers supporting hospital operations
Source: CMS cost report (HCRIS, Form 2552-10), report 841819, amended. Hospitals report these figures themselves; they are not audited financial statements.
Holyoke Medical Center's full-year cost reports, by fiscal year end. Reports shorter than ten months are left out.
| Fiscal year ending | Sep 2020 | Sep 2021 | Sep 2022 | Sep 2023 | Sep 2024 | Sep 2025 |
|---|---|---|---|---|---|---|
| Net patient revenue | $138.6M | $151.3M | $176.9M | $191.9M | $217.8M | $247.3M |
| Operating expenses | $173.3M | $188.1M | $208.3M | $238.1M | $256.5M | $284.7M |
| Operating margin | -25.1% | -24.4% | -17.8% | -24.1% | -17.8% | -15.1% |
| Net income | $18.3M | $781,745 | $48,096 | -$3M | $2M | -$15.4M |
| Total assets | $108.4M | $113.3M | $113.7M | $123.6M | $129.3M | $141.5M |
| Discharges | 4,669 | 5,004 | 5,990 | 6,051 | 6,866 | 7,416 |
| Inpatient days | 18,105 | 23,099 | 34,528 | 33,749 | 36,211 | 37,372 |
| Medicare Advantage days | 3,628 | 3,745 | 4,887 | 6,309 | 8,312 | 9,375 |
| Beds | 185 | 196 | 219 | 219 | 219 | 219 |
| Employees (FTE) | 1,071 | 1,075 | 1,166 | 1,273 | 1,326 | 1,417 |
Source: CMS cost report (HCRIS, Form 2552-10), report 841819, amended. Hospitals report these figures themselves; they are not audited financial statements.
Each cost center Holyoke Medical Center reports, largest first. Total cost includes its share of overhead; the cost-to-charge ratio is total cost / charges.
| Department | Salaries | Total cost | Charges | Cost-to-charge | Square feet |
|---|---|---|---|---|---|
| Drugs charged to patients | $32M | $182.6M | 0.18 | ||
| Emergency | $9.1M | $21.7M | $42.1M | 0.51 | 21,270 |
| Laboratory | $4.3M | $12.6M | $54.5M | 0.23 | 10,785 |
| Radiology-diagnostic | $6.9M | $11.6M | $28.8M | 0.40 | 13,252 |
| Operating room | $4.4M | $11.5M | $72M | 0.16 | 16,485 |
| Impl. dev. charged to patients | $7M | $17.4M | 0.40 | ||
| Medical supplies charged to patient | $5.9M | $9.1M | 0.65 | ||
| Physical therapy | $2.3M | $4.4M | $8.4M | 0.52 | 5,882 |
| Partial hospitalization program | $2.1M | $3.8M | $7.4M | 0.52 | 6,362 |
| Respiratory therapy | $1.8M | $3.2M | $5M | 0.64 | 1,007 |
| Orthopedic surgeons | $3.7M | $3M | $3.3M | 0.91 | 4,317 |
| Oncology | $2.2M | $2.8M | $2.2M | 1.26 | 3,829 |
| Recovery room | $1.3M | $2.6M | $9.6M | 0.28 | 2,703 |
| Cardiovascular | $3.6M | $2.6M | $2.3M | 1.11 | 2,739 |
| Pulmonary medicine | $2.1M | $2.2M | $1.4M | 1.57 | 5,774 |
| Gastroenterology | $2.7M | $2.1M | $1.1M | 1.91 | |
| Work connection | $1.1M | $2.1M | $2.6M | 0.81 | 3,638 |
| Observation beds (non-distinct part | $2M | $6.9M | 0.29 | ||
| Adult primary chicopee | $757,336 | $1.9M | $2.8M | 0.66 | |
| Bariatric surgeon | $1.7M | $1.9M | $202,593 | 9.14 | |
| Endocrinology | $1.5M | $1.8M | $1.1M | 1.65 | 2,855 |
| Urology | $2.1M | $1.6M | $3.2M | 0.50 | 3,912 |
| Adult primary care holyoke | $806,614 | $1.6M | $5.7M | 0.27 | |
| Ct scan | $898,878 | $1.5M | $23.8M | 0.07 | 1,316 |
| Pain management | $1.6M | $1.5M | $4.3M | 0.36 | 1,337 |
| Electrocardiology | $688,177 | $1.5M | $10.6M | 0.14 | 2,631 |
| Women services | $1.4M | $1.5M | $1.4M | 1.10 | 2,226 |
| Specialty surgeons | $2.2M | $1.5M | $1.2M | 1.22 | |
| Whole blood & packed red blood cell | $391,787 | $1.5M | $3.1M | 0.47 | 975 |
| Speech pathology | $697,109 | $1.4M | $3.1M | 0.44 | 3,459 |
| Neuro/spine | $2.1M | $1.3M | $351,800 | 3.68 | 1,546 |
| Family medicine | $571,605 | $1.2M | $2.2M | 0.55 | |
| Sleep management | $1.2M | $1.1M | $3.8M | 0.28 | |
| Wound care center | $1.1M | $3.8M | 0.28 | ||
| Mri | $606,319 | $1.1M | $12.6M | 0.08 | 977 |
| Rvcc-schools | $254,000 | $1M | $335,543 | 3.03 | |
| Medical short stay | $451,999 | $981,949 | $1.4M | 0.71 | 1,214 |
| Anesthesiology | $4.8M | $978,150 | $6.8M | 0.14 | |
| Radioisotope | $323,039 | $929,570 | $3M | 0.31 | 1,323 |
| Intravenous therapy | $886,467 | $4.7M | 0.19 | ||
| Nephrology | $1.5M | $854,048 | $854,572 | 1.00 | |
| Rheumatology | $1M | $816,209 | $916,848 | 0.89 | 765 |
| Comprehensive care | $446,538 | $812,049 | $114,045 | 7.12 | 1,337 |
| Vascular surgery | $1M | $751,245 | $1.5M | 0.50 | 2,370 |
| Neurology | $333,891 | $703,165 | $221,176 | 3.18 | |
| Occupational therapy | $350,427 | $685,090 | $1.3M | 0.54 | 1,277 |
| Renal dialysis | $660,772 | $678,592 | 0.97 | ||
| Pediatric clinic | $377,254 | $658,549 | $1.6M | 0.41 | |
| Anticoagulation | $339,900 | $594,948 | $696,225 | 0.85 | 184 |
| Psych clinic | $198,390 | $457,372 | $3.9M | 0.12 | 2,073 |
| 10 hosp drive primary care | $191,301 | $358,478 | $475,114 | 0.75 | |
| Infectious disease | $341,690 | $272,313 | $56,575 | 4.81 | 1,298 |
| South hadley primary care | $92,253 | $209,145 | $354,297 | 0.59 | |
| Chicopee walk in | $90,571 | $181,254 | $1.3M | 0.14 | |
| Walk in care westfield | $180,493 | $39,362 | 4.59 | ||
| Metabolic clinic | $117,185 | $954 | 122.84 | 1,665 | |
| Walk in springfeild | $16,201 | $62,668 | |||
| Podiatry | $66,817 | $51,982 | $6,439 | 8.07 | |
| Family medicine springfield | $51,689 | $5,404 | 9.56 | ||
| Ct medical specialty | $37,588 | $18,920 | 1.99 | ||
| Allergy | $1,775 | ||||
| Thoracic | $1,034 |
| Department | Salaries | Total cost | Charges | Cost-to-charge | Square feet |
|---|---|---|---|---|---|
| Adults & pediatrics | $26.7M | $48.5M | $51.4M | 0.94 | 62,556 |
| Subprovider - ipf | $3.6M | $8M | $12.7M | 0.62 | 10,523 |
| Intensive care unit | $3.6M | $5.9M | $4.1M | 1.43 | 7,654 |
| Department | Salaries | Direct cost | Paid hours | Average hourly wage | Square feet |
|---|---|---|---|---|---|
| Administrative & general | $13.3M | $39.5M | 366,080 | $36.23 | 33,180 |
| Employee benefits department | $919,508 | $30.1M | 23,629 | $38.91 | 1,502 |
| Pharmacy | $2.5M | $25.3M | 54,558 | $45.58 | 2,661 |
| Central services & supply | $522,124 | $9.8M | 20,405 | $25.59 | 3,656 |
| Cap rel costs-bldg & fixt | $6.5M | 409,077 | |||
| Nursing administration | $4.6M | $5.1M | 85,862 | $53.04 | 2,862 |
| Operation of plant | $1.4M | $4.6M | 49,566 | $28.79 | 80,104 |
| Cafeteria | $3.8M | 75,162 | $22.83 | 2,919 | |
| Maintenance & repairs | $1.2M | $3.2M | 29,266 | $39.65 | |
| Cap rel costs-mvble equip | $2.9M | ||||
| Housekeeping | $2.1M | $2.6M | 88,795 | $23.22 | 2,877 |
| Medical records & library | $1.6M | $1.9M | 49,878 | $32.87 | 818 |
| Dietary | $2.4M | $1.5M | 30,107 | $22.85 | 7,177 |
| Laundry & linen service | $58,015 | $1.1M | 2,517 | $23.05 | 4,232 |
Source: CMS cost report (HCRIS, Form 2552-10), report 841819, amended. Hospitals report these figures themselves; they are not audited financial statements. Worksheets A, B-1, C Part I and S-3 Part II.
The factors Medicare uses to set what it pays Holyoke Medical Center for an inpatient stay.
1.46
Case mix index
Higher than 23% of hospitals paid under Medicare IPPS
Average Medicare DRG weight of its inpatient cases (FY 2027); higher means more complex, costlier care.
No Medicare-funded residents
Teaching status
Medicare-funded interns and residents per bed (FY 2027).
49.1%
Low-income patient share
Disproportionate share percentage: Medicaid and SSI patient days CMS uses for safety-net payments (FY 2027).
1,802
Medicare inpatient stays
Medicare claims CMS based FY 2027 payment rates on.
Urban (metro area)
Location type
Geographic area CMS assigns before any wage index reclassification (FY 2027).
| IPPS fiscal year | FY 2021 | FY 2022 | FY 2023 | FY 2024 | FY 2025 | FY 2026 | FY 2027 |
|---|---|---|---|---|---|---|---|
| Case mix index | 1.44 | 1.44 | 1.47 | 1.49 | 1.51 | 1.52 | 1.46 |
| Wage index | 1.267 | 1.284 | 1.297 | 1.242 | 1.313 | 1.288 | 1.307 |
| Readmissions adjustment | -0.32% | -0.75% | -0.62% | -0.35% | -0.47% | -0.29% | -0.75% |
| Value-based purchasing adjustment | -0.08% | +0.57% | +0.57% | +0.17% | -1.13% | +0.13% | +0.97% |
| Medicare inpatient stays | 1,992 | 1,992 | 1,493 | 1,644 | 1,615 | 1,728 | 1,802 |
Source: CMS IPPS final rule Impact File (FY 2027).
Organizations Holyoke Medical Center reports to Medicare as owners or with operational control.
Valley Health Systems Inc
5% or greater direct ownership interest, 100%, since 1996
Sources: CMS Hospital All Owners.
The officers and board members on Holyoke Medical Center's Medicare enrollment and on the IRS Form 990 filed under its tax ID.
Source: CMS Hospital All Owners (PECOS), the people the hospital lists on its Medicare enrollment.
| Name | Title |
|---|---|
| Spiridon E Hatiras | President & CEO, Clerk |
| Dean Vitarisi | Treasurer & CFO |
| Tricia Koss | Chair |
| Michael Sugrue | Director/vice Chair |
Board members: Simon Ahtaridis MD, John Mazzucco MD, Kartik Viswanathan MD, Vishal Tiwari MD, Julie A Beck MD, Tom Buck MD, Shannon Gurek, Mary Jo Maydew, Gary Rome, Idelia Smith, George Timmons PhD.
Source: IRS Form 990 Part VII filed by Holyoke Medical Center Inc (EIN 22-2520073), via the IRS e-file data. A health system's return can cover several hospitals.
340B drug pricing program
Participating since 2004
340B ID DSH220024, registered as a disproportionate share hospital; 34 registered outpatient sites; 122 active contract pharmacies. Authorizing official: Spiros Hatiras, CEO.
Source: HRSA 340B Office of Pharmacy Affairs Information System.
Accountable care organization (Medicare Shared Savings Program)
UMASS Memorial Accountable Care Organization, INC.
ACO A2598, current agreement since 2022. Public reporting page
Source: CMS Shared Savings Program participants, 2026, matched on Holyoke Medical Center's legal name.
Psychiatric unit
CCN 22S024, certified 1989, Medicare prospective payment
Source: Worksheet S-2 Part I of Holyoke Medical Center's latest Medicare cost report (HCRIS).
About Holyoke Medical Center's rates and hospital price transparency.
For MRI brain before and after contrast (CPT 70553), published negotiated rates at Holyoke Medical Center range from $330 to $748 across 4 insurers. Blue Cross Blue Shield's rate is $748. The median at nearby comparable hospitals is $1,635. What a patient pays depends on their plan's deductible, coinsurance and network status.
For CT abdomen and pelvis with contrast (CPT 74177), published negotiated rates at Holyoke Medical Center range from $313 to $748 across 4 insurers. Blue Cross Blue Shield's rate is $748. The median at nearby comparable hospitals is $803. What a patient pays depends on their plan's deductible, coinsurance and network status.
For Colonoscopy with polyp removal (CPT 45385), published negotiated rates at Holyoke Medical Center range from $354 to $2,789 across 4 insurers. UnitedHealthcare's rate is $1,331. The median at nearby comparable hospitals is $2,599. What a patient pays depends on their plan's deductible, coinsurance and network status.
For Vaginal delivery, hospital stay (MS-DRG 807), published negotiated rates at Holyoke Medical Center range from $6,467 to $8,138 across 3 insurers. Aetna's rate is $8,138. What a patient pays depends on their plan's deductible, coinsurance and network status.
For Screening mammography, bilateral (CPT 77067), published negotiated rates at Holyoke Medical Center range from $132 to $221 across 4 insurers. Cigna's rate is $144. The median at nearby comparable hospitals is $297. What a patient pays depends on their plan's deductible, coinsurance and network status.
For Major lower-extremity joint replacement without MCC (MS-DRG 470), published negotiated rates at Holyoke Medical Center range from $15,011 to $22,773 across 4 insurers. Aetna's rate is $22,773. The median at nearby comparable hospitals is $23,978. What a patient pays depends on their plan's deductible, coinsurance and network status.
Holyoke Medical Center has a CMS overall hospital star rating of 4 out of 5 on Medicare Care Compare (CMS data released 2026-08-13). That is higher than 58% of US hospitals.
CMS reports no Medicare-funded interns or residents at Holyoke Medical Center for fiscal year 2027.
Yes. Under the Hospital Readmissions Reduction Program, Medicare cuts Holyoke Medical Center's base inpatient payments by an estimated 0.75% in fiscal year 2027 for more readmissions than expected.
In 2024, the most common were septicemia or severe sepsis without mv >96 hours with mcc (193 discharges), psychoses (112 discharges), heart failure and shock with mcc (102 discharges).
Holyoke Medical Center's Medicare case mix index is 1.46 for fiscal year 2027, higher than 23% of hospitals paid under the inpatient prospective payment system.
Holyoke Medical Center reported 7,416 inpatient discharges and 37,372 inpatient days from Oct 1, 2024 to Sep 30, 2025.
Holyoke Medical Center reported 1,417 full-time-equivalent employees on payroll from Oct 1, 2024 to Sep 30, 2025.
Holyoke Medical Center reported $247.3M in net patient revenue on $719M of gross charges for Oct 1, 2024 to Sep 30, 2025, an operating margin of -15.1%, and net income of -$15.4M.
Holyoke Medical Center reported $4.1M of unreimbursed and uncompensated care for Oct 1, 2024 to Sep 30, 2025, including $991,314 of charity care at cost.
Holyoke Medical Center's 2024 IRS Form 990 lists Spiridon E Hatiras as President & CEO, Clerk.
Insurers' price transparency files list Holyoke Medical Center under employer identification number 22-2520073 (Holyoke Medical Center INC). 52 health plans and networks list 22-2520073 for it.
Yes. HRSA's 340B database lists Holyoke Medical Center (340B ID DSH220024) as a participating disproportionate share hospital since 2004, with 122 active contract pharmacies.
444 clinicians who bill Medicare list Holyoke Medical Center as a hospital affiliation in CMS's Doctors and Clinicians data. The largest groups are internal medicine physician (64), family nurse practitioner (36), diagnostic radiology physician (35).
Yes. CMS's Provider of Services file lists DNV as the accrediting organization for Holyoke Medical Center, effective 2015.
In its Medicare enrollment, Holyoke Medical Center reports Valley Health Systems Inc as 5% or greater direct ownership interest (100%).
CMS lists 24 services at Holyoke Medical Center, including Adult Inpatient Psychiatric Care, Alcohol and/or Drug Service, Anesthesia, Clinical Laboratory, Coronary Care Unit, Diagnostic Radiology.
In CMS's 2025 Hospital Service Area file, the most Medicare inpatient stays at Holyoke Medical Center came from ZIP codes 01040 (1,298), 01020 (497), 01075 (395).
Holyoke Medical Center has 219 beds, including its psychiatric, rehabilitation and other subprovider units, in its latest Medicare cost report. 164 are Medicare-certified beds in CMS's Provider of Services file. Facility type: Short Term Acute Care Hospital.
Holyoke Medical Center is located at 575 Beech Street, Holyoke, MA 01040. Its main phone number is (413) 534-2500.
Holyoke Medical Center's CMS Certification Number (CCN), also called its Medicare provider number, is 220024.
The National Provider Identifier (NPI) on file for Holyoke Medical Center is 1750395737.
Holyoke Medical Center is affiliated with Valley Health Systems.
Holyoke Medical Center lists 34 in-network payers, including Aetna, Ameri Health, Aspirus Health Plan, Avera Health Plans, and is Medicare-certified. Insurance acceptance may vary by plan, so confirm coverage with your insurer or the hospital's billing department.
209 disclosed rate categories. Each shows the payer, category, code type and group with its code range, and contract type, along with how the rate compares with the state average.
Under 45 CFR Part 180, every US hospital must publish a machine-readable file of its standard charges, including gross charges, discounted cash prices and payer-specific negotiated rates, in the CMS template format. PayerPrice can help hospitals publish and maintain these files.
A chargemaster (charge description master, or CDM) is a hospital's master list of billable items, with codes, descriptions and gross charges. A chargemaster review looks at those lines for accuracy and pricing. PayerPrice can help hospitals review their chargemaster; contact us to discuss your needs.
For hospital finance and compliance teams
The data on this page comes from the files hospitals and payers publish. We help hospitals publish theirs correctly, and take a fresh look at their chargemaster.
We turn your chargemaster and payer contracts into the CMS template file, then keep it current as rates change.
{
"description": "MRI of brain (no contrast)",
"code_information": [
{ "code": "611", "type": "RC" },
{ "code": "70551", "type": "CPT" }
],
"standard_charges": [{
"setting": "outpatient",
"minimum": 250,
"maximum": 400,
"gross_charge": 1200,
"discounted_cash": 1080,
"payers_information": [
{
"payer_name": "Platform Health Insurance",
"plan_name": "PPO",
"methodology": "fee schedule",
"standard_charge_dollar": 400
},
{
"payer_name": "Region Health Insurance",
"plan_name": "HMO",
"methodology": "fee schedule",
"standard_charge_dollar": 250
}
]
}]
}Your chargemaster sets the gross charge on every claim, and many payer contracts base payment on it through percent-of-charge, lesser-of and stop-loss terms. We audit it line by line and show how your charges and negotiated rates compare with peer hospitals before your next negotiation.
What a review covers