| Room was "always" clean2024-10-01 to 2025-09-30 · 494 cases | 75 | 73 | 76.47 | | Better than 56% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 494 cases | 6 | 8 | 6.733 | | Better than 65% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 494 cases | 19 | 18 | 16.8 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 494 cases | 89 | 87 | 88.46 | | Better than 66% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 494 cases | 4 | 4 | 3.923 | | Better than 47% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 494 cases | 78 | 80 | 79.2 | | Worse than 58% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 494 cases | 91 | 91 | 91.85 | | Worse than 49% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 494 cases | 4 | 4 | 4.2 | | Worse than 42% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 494 cases | 3 | 3 | 3.769 | | Worse than 49% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 494 cases | 18 | 16 | 16.6 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 494 cases | 79 | 79 | 79.73 | | Worse than 47% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 494 cases | 91 | 91 | 91.62 | | Better than 45% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 494 cases | 7 | 5 | 5.267 | | Worse than 72% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 494 cases | 3 | 3 | 3.462 | | Worse than 37% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 494 cases | 14 | 16 | 15 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 494 cases | 62 | 61 | 61.8 | | Better than 53% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 494 cases | 78 | 77 | 78.62 | | Better than 57% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 494 cases | 19 | 19 | 17.13 | | Better than 50% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 494 cases | 3 | 3 | 3 | | Better than 47% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 494 cases | 19 | 19 | 21.07 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 494 cases | 88 | 86 | 86.46 | | Better than 68% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 494 cases | 12 | 13 | 13.27 | | Better than 58% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 494 cases | 4 | 3 | 3.462 | | Better than 55% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 494 cases | 88 | 87 | 86.73 | | Better than 58% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 494 cases | 14 | 14 | 14.85 | | Better than 49% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 494 cases | 86 | 86 | 85.15 | | Better than 49% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 494 cases | 75 | 74 | 75.38 | | Better than 55% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 494 cases | 8 | 7 | 6.538 | | Worse than 63% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 494 cases | 17 | 19 | 18.08 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 494 cases | 78 | 77 | 78.92 | | Better than 51% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 494 cases | 7 | 6 | 5.154 | | Worse than 64% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 494 cases | 15 | 17 | 15.92 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 494 cases | 85 | 85 | 85.31 | | Worse than 47% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 494 cases | 5 | 3 | 3.385 | | Worse than 73% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 494 cases | 10 | 11 | 11.31 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 494 cases | 12 | 8 | 8 | | Worse than 81% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 494 cases | 26 | 20 | 21.2 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 494 cases | 62 | 72 | 70.8 | | Worse than 84% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 494 cases | 85 | 88 | 88.38 | | Worse than 78% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 494 cases | 2 | 3 | 3.308 | | Worse than 78% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 494 cases | 75 | 74 | 74.46 | | Better than 52% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 494 cases | 8 | 9 | 8.615 | | Better than 60% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 494 cases | 17 | 16 | 16.92 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 494 cases | 74 | 75 | 75.46 | | Worse than 52% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 494 cases | 5 | 5 | 5.538 | | Better than 49% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 494 cases | 21 | 20 | 19 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 494 cases | 74 | 77 | 76.62 | | Worse than 64% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 494 cases | 4 | 4 | 4.077 | | Better than 45% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 494 cases | 22 | 19 | 19.31 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 494 cases | 87 | 86 | 86 | | Better than 53% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 494 cases | 2 | 3 | 2.385 | | Better than 50% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 494 cases | 11 | 11 | 11.62 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 494 cases | 41 | 59 | 53.73 | | Worse than 96% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 494 cases | 18 | 9 | 12.33 | | Worse than 88% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 494 cases | 41 | 31 | 33.93 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 494 cases | 72 | 82 | 78.54 | | Worse than 93% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 494 cases | 2 | 3 | 2.769 | | Worse than 76% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 494 cases | 6 | 5 | 5 | | Worse than 55% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 494 cases | 62 | 71 | 71.93 | | Worse than 81% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 494 cases | 85 | 87 | 88.31 | | Worse than 67% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 494 cases | 32 | 23 | 23.07 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 494 cases | 3 | 4 | 3.923 | | Worse than 58% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 494 cases | 48 | 47 | 49.69 | | Better than 53% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 494 cases | 31 | 30 | 27.62 | | Worse than 51% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 494 cases | 21 | 22 | 22.69 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 494 cases | 3 | 3 | 3.462 | | Worse than 40% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 494 cases | 9 | 12 | 11.92 | | Better than 80% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 494 cases | 91 | 88 | 88.08 | | Better than 80% of US hospitals |