| Room was "always" clean2024-10-01 to 2025-09-30 · 72 cases | 62 | 73 | 74.59 | | Worse than 90% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 72 cases | 6 | 8 | 7.987 | | Better than 65% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 72 cases | 32 | 18 | 17.42 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 72 cases | Not Applicable | | 86.82 | | |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 72 cases | Not Applicable | | 3.533 | | |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 72 cases | 81 | 80 | 82.24 | | Better than 56% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 72 cases | Not Applicable | | 92.18 | | |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 72 cases | 2 | 4 | 3.772 | | Better than 76% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 72 cases | Not Applicable | | 3.8 | | |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 72 cases | 17 | 16 | 13.99 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 72 cases | 76 | 79 | 81.87 | | Worse than 71% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 72 cases | Not Applicable | | 91.67 | | |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 72 cases | 3 | 5 | 4.823 | | Better than 77% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 72 cases | Not Applicable | | 3.417 | | |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 72 cases | 21 | 16 | 13.3 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 72 cases | 63 | 61 | 63.23 | | Better than 58% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 72 cases | Not Applicable | | 78.17 | | |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 72 cases | 23 | 19 | 18.58 | | Worse than 73% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 72 cases | Not Applicable | | 2.833 | | |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 72 cases | 14 | 19 | 18.19 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 72 cases | Not Applicable | | 85.77 | | |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 72 cases | 8 | 13 | 13.37 | | Better than 90% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 72 cases | Not Applicable | | 3.317 | | |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 72 cases | 92 | 87 | 86.63 | | Better than 90% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 72 cases | 11 | 14 | 14.65 | | Better than 77% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 72 cases | 89 | 86 | 85.35 | | Better than 77% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 72 cases | 67 | 74 | 76.86 | | Worse than 89% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 72 cases | 7 | 7 | 6.333 | | Worse than 47% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 72 cases | 26 | 19 | 16.81 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 72 cases | 74 | 77 | 80.25 | | Worse than 70% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 72 cases | 4 | 6 | 5.278 | | Better than 70% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 72 cases | 22 | 17 | 14.47 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 72 cases | 86 | 85 | 87.39 | | Better than 53% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 72 cases | 0 | 3 | 3.125 | | The best result, shared by 3% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 72 cases | 14 | 11 | 9.486 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 72 cases | 12 | 8 | 7.544 | | Worse than 81% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 72 cases | 17 | 20 | 19.38 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 72 cases | 71 | 72 | 73.08 | | Worse than 51% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 72 cases | Not Applicable | | 88.38 | | |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 72 cases | Not Applicable | | 3.333 | | |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 72 cases | 78 | 74 | 75.21 | | Better than 71% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 72 cases | 9 | 9 | 9.458 | | Better than 48% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 72 cases | 13 | 16 | 15.33 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 72 cases | 74 | 75 | 77.63 | | Worse than 52% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 72 cases | 3 | 5 | 5.153 | | Better than 81% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 72 cases | 23 | 20 | 17.22 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 72 cases | 77 | 77 | 79.5 | | Better than 49% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 72 cases | 3 | 4 | 4.028 | | Better than 64% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 72 cases | 20 | 19 | 16.47 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 72 cases | 92 | 86 | 88 | | Better than 87% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 72 cases | 1 | 3 | 2.556 | | Better than 77% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 72 cases | 7 | 11 | 9.444 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 72 cases | 68 | 59 | 62.39 | | Better than 78% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 72 cases | 4 | 9 | 8.089 | | Better than 83% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 72 cases | 28 | 31 | 29.52 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 72 cases | Not Applicable | | 83.2 | | |
| Quietness - star rating2024-10-01 to 2025-09-30 · 72 cases | Not Applicable | | 3.633 | | |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 72 cases | 6 | 5 | 5.19 | | Worse than 55% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 72 cases | 61 | 71 | 70.95 | | Worse than 84% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 72 cases | Not Applicable | | 86.8 | | |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 72 cases | 33 | 23 | 23.86 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 72 cases | Not Applicable | | 3.6 | | |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 72 cases | 48 | 47 | 50.82 | | Better than 53% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 72 cases | 36 | 30 | 28.18 | | Worse than 79% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 72 cases | 16 | 22 | 21 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 72 cases | Not Applicable | | 3.433 | | |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 72 cases | 5 | 12 | 11.93 | | Better than 97% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 72 cases | 95 | 88 | 88.07 | | Better than 97% of US hospitals |