Novant Health · Wilmington, NC
3 of 5
CMS star rating
812
Beds
41,645
Inpatient discharges a year
$2.4B
Net patient revenue a year
20
In-network payers
New Hanover Regional Medical Center is an 812-bed government - local hospital in Wilmington, NC, affiliated with Novant Health. Below you'll find publicly disclosed negotiated rates and facility details, including 20 in-network payers and 52 disclosed rate categories.
The 24 services New Hanover Regional Medical Center most likely performs, ranked by likely volume and what it is paid. Each service names one insurer. * marks hidden insurer names; A, B and C rank the remaining rates from low to high and reset for each service.
Book a demo to see hidden insurer names, more payer rates, and hospital data, or start a free trial.
Childbirth · Inpatient
MS-DRG 807
$7,180 - $11,998
from 4 insurers · median $8,327
CMS lists this service as CPT 59400, the obstetrician's global fee. The hospital bills the delivery stay as MS-DRG 807, so these are facility case rates.
Hospital reports neonatal nursery services to CMS
Childbirth · Inpatient
MS-DRG 788
$9,711 - $14,094
from 4 insurers · median $11,532
CMS lists this service as CPT 59510, the obstetrician's global fee. The hospital bills the delivery stay as MS-DRG 788, so these are facility case rates.
Hospital reports neonatal nursery services to CMS
Medicine & Surgery · Inpatient
MS-DRG 470
$24,184 - $44,787
from 4 insurers · median $31,829
275 Medicare discharges for this DRG in CMS hospital data
CT imaging
CPT 70450
$195 - $1,699
from 3 insurers · median $1,301
Common here, based on CMS Medicare volume
CT imaging
CPT 74177
$337 - $2,812
from 4 insurers · median $826
Common here, based on CMS Medicare volume
Gynecology
CPT 58558
$1,816 - $5,599
from 4 insurers · median $3,383
92 Medicare claims in Level 4 Gynecologic Procedures (CMS 2024)
Medicine & Surgery · Inpatient
MS-DRG 460
$40,914 - $78,707
from 2 insurers · median $59,810
47 Medicare discharges for this DRG in CMS hospital data
Medicine & Surgery
CPT 47562
$6,072 - $9,510
from 4 insurers · median $7,647
360 Medicare claims in Level 1 Laparoscopy and Related Services (CMS 2024)
CT imaging
CPT 71275
$501 - $2,812
from 4 insurers · median $1,487
Common here, based on CMS Medicare volume
Cardiology and vascular testing
CPT 93306
$240 - $2,085
from 4 insurers · median $1,649
Common here, based on CMS Medicare volume
Gynecology
CPT 58571
$7,025 - $14,114
from 4 insurers · median $8,904
175 Medicare claims in Level 2 Laparoscopy and Related Services (CMS 2024)
Nuclear imaging
CPT 78815
$1,334 - $6,456
from 4 insurers · median $4,376
Common here, based on CMS Medicare volume
MRI imaging
CPT 70553
$837 - $3,453
from 4 insurers · median $2,181
Common here, based on CMS Medicare volume
Digestive procedures
CPT 49650
$5,714 - $7,025
from 4 insurers · median $6,763
360 Medicare claims in Level 1 Laparoscopy and Related Services (CMS 2024)
Digestive procedures
CPT 45380
$1,363 - $4,951
from 4 insurers · median $2,455
Common here, based on CMS Medicare volume
Digestive procedures
CPT 45385
$1,343 - $4,583
from 4 insurers · median $1,544
Common here, based on CMS Medicare volume
Childbirth · Inpatient
MS-DRG 807
$7,180 - $11,998
from 4 insurers · median $8,327
CMS lists this service as CPT 59610, the obstetrician's global fee. The hospital bills the delivery stay as MS-DRG 807, so these are facility case rates.
Hospital reports neonatal nursery services to CMS
Mammography
CPT 77067
$210 - $358
from 4 insurers · median $239
Common here, based on CMS Medicare volume
MRI imaging
CPT 72148
$483 - $3,318
from 4 insurers · median $2,266
Common here, based on CMS Medicare volume
Digestive procedures
CPT 43239
$1,201 - $4,878
from 4 insurers · median $1,487
Common here, based on CMS Medicare volume
MRI imaging
CPT 70551
$505 - $3,318
from 4 insurers · median $1,872
Common here, based on CMS Medicare volume
MRI imaging
CPT 74183
$928 - $3,572
from 4 insurers · median $2,947
Common here, based on CMS Medicare volume
X-ray and bone density
CPT 71046
$91 - $335
from 4 insurers · median $194
Common here, based on CMS Medicare volume
CT imaging
CPT 74176
$215 - $2,812
from 4 insurers · median $640
Common here, based on CMS Medicare volume
Median rate as a percent of Medicare across the outpatient services above, and how many services sit above or below the same insurer's median at nearby hospitals. * marks hidden insurer names. These table labels track the same insurers across services; the labels on each service card reset.
| Insurer | Services | Median % of Medicare | Above nearby | Below nearby |
|---|---|---|---|---|
| Insurer A* | 23 | 375% | 12 | 7 |
| Insurer B* | 23 | 364% | 9 | 8 |
| Insurer C* | 23 | 198% | 1 | 1 |
| Insurer D* | 24 | 135% | 6 | 4 |
How we chose these services: 6 appear in this hospital's own Medicare claims, 15 are common here based on CMS Medicare volume, and 3 are typical for the service lines it reports to CMS. Rates come from insurer and hospital price transparency files as of October 2026. Rates under a quarter of Medicare or over 20 times Medicare are left out as likely physician-fee rows or file errors. Book a demo to see all 300 CMS shoppable services for New Hanover Regional Medical Center, or start a free trial.
Acceptance varies by plan and service. Confirm coverage with your insurer or the hospital's billing department.
Quality
3 of 5 stars
Doctors and services
Accredited by DNV
Finances
$2.4B net patient revenue
Ownership and leadership
Owned by Novant Health Coastal Region LLC
The employer identification numbers (EINs) health plans and networks list for New Hanover Regional Medical Center in the in-network rate files they publish, with the organization NPIs billed under each.
| Tax ID (EIN) | Plans and networks listing it | Organization NPIs |
|---|---|---|
| 56-0887181(multi-state) New Hanover Regional Medical Center | 35Aspirus Health Plan, Asuris Northwest Health, BCBS, Baylor Scott & White Health Plan, BridgeSpan and 30 more | 1992867170 New Hanover Regional Medical Center1548216880 New Hanover Regional Medical Center1013355247 New Hanover Regional Medical Centerand 5 more |
| 85-3777599Novant Health New Hanover Regional Medical Center | 12United Healthcare (incl Optum, Rocky Mountain, Health Plan of Nevada, Sierra Health), Avera Health Plans, BCBS, CareSource (incl Common Ground Health Coop), Harvard Pilgrim Health Care (Point32Health) and 7 more | 1376139139 Novant Health New Hanover Regional Medical Center LLC1730776816 Novant Health New Hanover Regional Medical Center LLC1508453754 Novant Health New Hanover Regional Medical Center LLCand 17 more |
Source: PayerPrice analysis of insurers' Transparency in Coverage in-network files. An EIN can cover several hospitals and clinics in a health system, and insurers sometimes list other organizations' NPIs under it.
2131 South 17th Street, Wilmington, NC 28401
(910) 343-7000
How New Hanover Regional Medical Center compares with other US facilities on the measures CMS publishes, mostly from Medicare patients.
Overall star rating
3 of 5
Lower than 42% of US hospitals
Combines death rates, safety, readmissions, patient experience and timely care
Death rates
Worse on 1 of 8 measures
0 better, 7 no different, 1 worse than the US rate
Deaths within 30 days, such as after a heart attack, pneumonia or stroke
Safety
Better on 2 of 8 measures
2 better, 6 no different, 0 worse than the US rate
Infections, surgical complications and other harm in the hospital
Readmissions
Mixed on 11 measures
2 better, 7 no different, 2 worse than the US rate
Patients back in the hospital or ER soon after leaving
Patient survey rating
2 of 5
Lower than 81% of US hospitals
From the HCAHPS survey of recent inpatients
Would definitely recommend
54%
Lower than 95% of US hospitals
US median: 71%
Surveyed patients who would definitely recommend the hospital
Hospital-acquired condition penalty
Not penalized
Not among the worst-performing 25%
Medicare cuts payments 1% for the worst-performing 25% of hospitals on infections and injuries acquired in the hospital
Serious complications (PSI 90)
1.01
Higher than 67% of US hospitals
US median: 0.96
Risk-adjusted composite of complications such as bedsores, falls with hip fracture and blood clots after surgery; lower is better
Time in the ER before going home
204 min
Higher than 83% of US hospitals
US median: 148 min
Median minutes from arrival to leaving for ER patients who were sent home; lower is better
Sepsis care
48%
Lower than 83% of US hospitals
US median: 65%
Patients with severe sepsis or septic shock who got every step of the recommended early treatment; higher is better
| Measure | Result | Period |
|---|---|---|
| Overall star ratingCMS: Overall hospital quality star rating | 3 of 5 | |
| Death rates | Worse on 1 of 8 measures | |
| Safety | Better on 2 of 8 measures | |
| Readmissions | Mixed on 11 measures | |
| Patient survey ratingCMS: Summary star rating | 2 of 5 | 2024-10-01 to 2025-09-30 |
| Would definitely recommendCMS: "YES", patients would definitely recommend the hospital | 54% | 2024-10-01 to 2025-09-30 |
| Hospital-acquired condition penaltyCMS: HAC Reduction Program payment reduction | Not penalized | 2026 |
| Serious complications (PSI 90)CMS: Patient safety and adverse events composite (PSI 90) | 1.01 | 2022-07-01 to 2024-06-30 |
| Time in the ER before going homeCMS: Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better | 204 min | 2024-10-01 to 2025-09-30 |
| Sepsis careCMS: Appropriate care for severe sepsis and septic shock | 48% | 2024-10-01 to 2025-09-30 |
Source: CMS Provider Data Catalog, released 2026-08-13. US comparisons rank this facility among every facility CMS reports for each measure. See Medicare Care Compare.
How Medicare adjusts New Hanover Regional Medical Center's inpatient payments for its readmissions, quality and cost results.
-0.06% on Medicare payments
Readmissions penalty
Hospital Readmissions Reduction Program adjustment for excess readmissions, as estimated in the FY 2027 IPPS final rule.
-0.30% on Medicare payments
Value-based purchasing
Hospital Value-Based Purchasing bonus or reduction for quality and cost, as estimated in the FY 2027 IPPS final rule.
Source: CMS IPPS final rule Impact File (FY 2027).
Each result CMS publishes for New Hanover Regional Medical Center, beside the US median and the average of NC hospitals. The rank says what share of US hospitals the result is better or worse than; counts and confidence limits are not ranked.
Risk-adjusted 30-day death rates and surgical complications; lower is better.
| Measure | This hospital | US median | NC average | CMS comparison | US rank |
|---|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients2023-04-01 to 2025-03-31 · 590 cases | 2.8 | 4.1 | 4.042 | Better than 96% of US hospitals | |
| Hybrid Hospital-Wide All-Cause Risk Standardized Mortality Rate2024-07-01 to 2025-06-30 · 10,354 cases | 4.7 | 3.9 | 3.99 | Worse than 83% of US hospitals | |
| Death rate for heart attack patients2022-07-01 to 2025-06-30 · 643 cases | 12.9 | 11.8 | 11.93 | Worse than 82% of US hospitals | |
| Death rate for CABG surgery patients2022-07-01 to 2025-06-30 · 280 cases | 5.4 | 2.3 | 2.5 | Worse than 99% of US hospitals | |
| Death rate for COPD patients2022-07-01 to 2025-06-30 · 329 cases | 9.5 | 8.5 | 8.754 | Worse than 75% of US hospitals | |
| Death rate for heart failure patients2022-07-01 to 2025-06-30 · 1,173 cases | 13.6 | 11 | 11.28 | Worse than 90% of US hospitals | |
| Death rate for pneumonia patients2022-07-01 to 2025-06-30 · 1,011 cases | 16.2 | 15.2 | 15.37 | Worse than 65% of US hospitals | |
| Death rate for stroke patients2023-07-01 to 2025-06-30 · 1,034 cases | 13 | 11.6 | 12.32 | Worse than 71% of US hospitals | |
| Pressure ulcer rate2022-07-01 to 2024-06-30 · 16,314 cases | 0.23 | 0.51 | 0.6392 | Better Than the National Rate | Better than 88% of US hospitals |
| Death rate among surgical inpatients with serious treatable complications2022-07-01 to 2024-06-30 · 274 cases | 189 | 173 | 178 | No Different Than the National Rate | Worse than 75% of US hospitals |
| Iatrogenic pneumothorax rate2022-07-01 to 2024-06-30 · 19,388 cases | 0.16 | 0.2 | 0.2025 | No Different Than the National Rate | Better than 90% of US hospitals |
| In-hospital fall-associated fracture rate2022-07-01 to 2024-06-30 · 19,774 cases | 0.3 | 0.27 | 0.2734 | No Different Than the National Rate | Worse than 78% of US hospitals |
| Postoperative hemorrhage or hematoma rate2022-07-01 to 2024-06-30 · 6,146 cases | 3.35 | 2.29 | 2.327 | No Different Than the National Rate | Worse than 98% of US hospitals |
| Postoperative acute kidney injury requiring dialysis rate2022-07-01 to 2024-06-30 · 3,079 cases | 2.47 | 1.63 | 1.616 | No Different Than the National Rate | Worse than 96% of US hospitals |
| Postoperative respiratory failure rate2022-07-01 to 2024-06-30 · 3,089 cases | 11.87 | 8.88 | 9.086 | No Different Than the National Rate | Worse than 83% of US hospitals |
| Perioperative pulmonary embolism or deep vein thrombosis rate2022-07-01 to 2024-06-30 · 6,541 cases | 3.64 | 3.4 | 3.731 | No Different Than the National Rate | Worse than 68% of US hospitals |
| Postoperative sepsis rate2022-07-01 to 2024-06-30 · 3,015 cases | 5.05 | 5.105 | 4.934 | No Different Than the National Rate | Better than 55% of US hospitals |
| Postoperative wound dehiscence rate2022-07-01 to 2024-06-30 · 1,265 cases | 1.93 | 1.72 | 1.74 | No Different Than the National Rate | Worse than 82% of US hospitals |
| Abdominopelvic accidental puncture or laceration rate2022-07-01 to 2024-06-30 · 4,417 cases | 1.48 | 1.02 | 1.018 | No Different Than the National Rate | Worse than 95% of US hospitals |
Unplanned returns to a hospital after a stay or an outpatient procedure; lower is better.
| Measure | This hospital | US median | NC average | CMS comparison | US rank |
|---|---|---|---|---|---|
| Hospital return days for heart attack patients2022-07-01 to 2025-06-30 · 663 cases | 19 | 4.2 | 2.516 | Worse than 74% of US hospitals | |
| Hospital return days for heart failure patients2022-07-01 to 2025-06-30 · 1,317 cases | -13 | 1.25 | 4.059 | Better than 70% of US hospitals | |
| Hospital return days for pneumonia patients2022-07-01 to 2025-06-30 · 1,004 cases | -0.7 | 3.85 | 4.357 | Better than 56% of US hospitals | |
| Hybrid Hospital-Wide All-Cause Readmission Measure (HWR)2024-07-01 to 2025-06-30 | Not Available | ||||
| Rate of unplanned hospital visits after colonoscopy (per 1,000 colonoscopies)2022-01-01 to 2024-12-31 · 1,420 cases | 13.1 | 12.9 | 12.92 | No Different Than the National Rate | Worse than 56% of US hospitals |
| Rate of inpatient admissions for patients receiving outpatient chemotherapy2024-01-01 to 2024-12-31 · 1,018 cases | 11.3 | 10.7 | 10.53 | No Different Than the National Rate | Worse than 67% of US hospitals |
| Rate of emergency department (ED) visits for patients receiving outpatient chemotherapy2024-01-01 to 2024-12-31 · 1,018 cases | 6.1 | 5.3 | 5.411 | No Different Than the National Rate | Worse than 84% of US hospitals |
| Ratio of unplanned hospital visits after hospital outpatient surgery2024-01-01 to 2024-12-31 · 2,952 cases | 0.8 | 1 | 0.979 | Better than expected | Better than 92% of US hospitals |
| Acute Myocardial Infarction (AMI) 30-Day Readmission Rate2023-07-01 to 2025-06-30 · 885 cases | 14.4 | 14.4 | 14.22 | Worse than 50% of US hospitals | |
| Rate of readmission for CABG2023-07-01 to 2025-06-30 · 293 cases | 12.1 | 10.9 | 10.9 | Worse than 77% of US hospitals | |
| Rate of readmission for chronic obstructive pulmonary disease (COPD) patients2023-07-01 to 2025-06-30 · 549 cases | 19.7 | 19.8 | 19.82 | Better than 53% of US hospitals | |
| Heart failure (HF) 30-Day Readmission Rate2023-07-01 to 2025-06-30 · 1,727 cases | 19.4 | 21.3 | 21.37 | Better than 94% of US hospitals | |
| Rate of readmission after hip/knee replacement2023-07-01 to 2025-06-30 · 603 cases | 5.1 | 5.8 | 5.698 | Better than 87% of US hospitals | |
| Pneumonia (PN) 30-Day Readmission Rate2023-07-01 to 2025-06-30 · 1,344 cases | 15.8 | 17.2 | 17.06 | Better than 95% of US hospitals |
Standardized infection ratios (1 is the US baseline) and the counts behind them; lower is better.
| Measure | This hospital | US median | NC average | CMS comparison | US rank |
|---|---|---|---|---|---|
| Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit2024-10-01 to 2025-09-30 | 0.22 | 0.172 | 0.3158 | Better than the National Benchmark | |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit2024-10-01 to 2025-09-30 | 0.689 | 1.504 | 2.089 | Better than the National Benchmark | |
| Central Line Associated Bloodstream Infection: Number of Device Days2024-10-01 to 2025-09-30 | 25,181 | 1,370 | 6,107 | Better than the National Benchmark | |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases2024-10-01 to 2025-09-30 | 29.61 | 0.9835 | 6.392 | Better than the National Benchmark | |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases2024-10-01 to 2025-09-30 | 12 | 0 | 4.212 | Better than the National Benchmark | |
| Central Line Associated Bloodstream Infection (ICU + select Wards)2024-10-01 to 2025-09-30 | 0.405 | 0.484 | 0.6593 | Better than the National Benchmark | Better than 57% of US hospitals |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit2024-10-01 to 2025-09-30 | 0.36 | 0.138 | 0.2172 | Better than the National Benchmark | |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit2024-10-01 to 2025-09-30 | 0.912 | 1.392 | 2.008 | Better than the National Benchmark | |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days2024-10-01 to 2025-09-30 | 18,663 | 1,799 | 5,404 | Better than the National Benchmark | |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases2024-10-01 to 2025-09-30 | 30.6 | 1.377 | 7.041 | Better than the National Benchmark | |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases2024-10-01 to 2025-09-30 | 18 | 0 | 3.354 | Better than the National Benchmark | |
| Catheter Associated Urinary Tract Infections (ICU + select Wards)2024-10-01 to 2025-09-30 | 0.588 | 0.399 | 0.5489 | Better than the National Benchmark | Worse than 67% of US hospitals |
| SSI - Colon Surgery: Lower Confidence Limit2024-10-01 to 2025-09-30 | 0.854 | 0.2345 | 0.4264 | No Different than National Benchmark | |
| SSI - Colon Surgery: Upper Confidence Limit2024-10-01 to 2025-09-30 | 1.877 | 2.135 | 2.632 | No Different than National Benchmark | |
| SSI - Colon Surgery: Number of Procedures2024-10-01 to 2025-09-30 | 728 | 61 | 148 | No Different than National Benchmark | |
| SSI - Colon Surgery: Predicted Cases2024-10-01 to 2025-09-30 | 19.37 | 1.591 | 3.971 | No Different than National Benchmark | |
| SSI - Colon Surgery: Observed Cases2024-10-01 to 2025-09-30 | 25 | 1 | 3.869 | No Different than National Benchmark | |
| SSI - Colon Surgery2024-10-01 to 2025-09-30 | 1.291 | 0.7155 | 0.9259 | No Different than National Benchmark | Worse than 79% of US hospitals |
| SSI - Abdominal Hysterectomy: Lower Confidence Limit2024-10-01 to 2025-09-30 | 0.347 | 0.211 | 0.3213 | No Different than National Benchmark | |
| SSI - Abdominal Hysterectomy: Upper Confidence Limit2024-10-01 to 2025-09-30 | 3.718 | 3.068 | 3.699 | No Different than National Benchmark | |
| SSI - Abdominal Hysterectomy: Number of Procedures2024-10-01 to 2025-09-30 | 247 | 38 | 81.85 | No Different than National Benchmark | |
| SSI - Abdominal Hysterectomy: Predicted Cases2024-10-01 to 2025-09-30 | 2.196 | 0.328 | 0.7343 | No Different than National Benchmark | |
| SSI - Abdominal Hysterectomy: Observed Cases2024-10-01 to 2025-09-30 | 3 | 0 | 0.9 | No Different than National Benchmark | |
| SSI - Abdominal Hysterectomy2024-10-01 to 2025-09-30 | 1.366 | 0.812 | 1.267 | No Different than National Benchmark | Worse than 70% of US hospitals |
| MRSA Bacteremia: Lower Confidence Limit2024-10-01 to 2025-09-30 | 0.334 | 0.193 | 0.2893 | No Different than National Benchmark | |
| MRSA Bacteremia: Upper Confidence Limit2024-10-01 to 2025-09-30 | 1.001 | 1.855 | 2.314 | No Different than National Benchmark | |
| MRSA Bacteremia: Patient Days2024-10-01 to 2025-09-30 | 242,845 | 14,451 | 62,217 | No Different than National Benchmark | |
| MRSA Bacteremia: Predicted Cases2024-10-01 to 2025-09-30 | 21.65 | 0.567 | 4.657 | No Different than National Benchmark | |
| MRSA Bacteremia: Observed Cases2024-10-01 to 2025-09-30 | 13 | 0 | 2.863 | No Different than National Benchmark | |
| MRSA Bacteremia2024-10-01 to 2025-09-30 | 0.6 | 0.597 | 0.742 | No Different than National Benchmark | Worse than 50% of US hospitals |
| Clostridium Difficile (C.Diff): Lower Confidence Limit2024-10-01 to 2025-09-30 | 0.153 | 0.127 | 0.1478 | Better than the National Benchmark | |
| Clostridium Difficile (C.Diff): Upper Confidence Limit2024-10-01 to 2025-09-30 | 0.3 | 0.747 | 1.095 | Better than the National Benchmark | |
| Clostridium Difficile (C.Diff): Patient Days2024-10-01 to 2025-09-30 | 218,371 | 13,646 | 56,214 | Better than the National Benchmark | |
| Clostridium Difficile (C.Diff): Predicted Cases2024-10-01 to 2025-09-30 | 156 | 5.683 | 32.99 | Better than the National Benchmark | |
| Clostridium Difficile (C.Diff): Observed Cases2024-10-01 to 2025-09-30 | 34 | 2 | 9.258 | Better than the National Benchmark | |
| Clostridium Difficile (C.Diff)2024-10-01 to 2025-09-30 | 0.217 | 0.279 | 0.3119 | Better than the National Benchmark | Better than 59% of US hospitals |
How recent inpatients answered each survey question, with CMS's star rating per topic.
| Measure | This hospital | US median | NC average | CMS comparison | US rank |
|---|---|---|---|---|---|
| Room was "always" clean2024-10-01 to 2025-09-30 · 382 cases | 49 | 73 | 71.37 | Worse than 99% of US hospitals | |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 382 cases | 25 | 8 | 9.762 | Worse than 99% of US hospitals | |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 382 cases | 26 | 18 | 18.87 | ||
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 382 cases | 72 | 87 | 85.7 | Worse than 99% of US hospitals | |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 382 cases | 1 | 4 | 3.269 | The lowest rating, shared by 4% of US hospitals | |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 382 cases | 75 | 80 | 80.26 | Worse than 78% of US hospitals | |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 382 cases | 89 | 91 | 91.65 | Worse than 79% of US hospitals | |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 382 cases | 6 | 4 | 4.218 | Worse than 76% of US hospitals | |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 382 cases | 2 | 3 | 3.591 | Worse than 79% of US hospitals | |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 382 cases | 19 | 16 | 15.52 | ||
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 382 cases | 76 | 79 | 80.9 | Worse than 71% of US hospitals | |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 382 cases | 89 | 91 | 91.66 | Worse than 71% of US hospitals | |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 382 cases | 7 | 5 | 5.01 | Worse than 72% of US hospitals | |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 382 cases | 2 | 3 | 3.452 | Worse than 71% of US hospitals | |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 382 cases | 17 | 16 | 14.09 | ||
| Staff "always" explained2024-10-01 to 2025-09-30 · 382 cases | 56 | 61 | 62.62 | Worse than 77% of US hospitals | |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 382 cases | 73 | 77 | 77.77 | Worse than 78% of US hospitals | |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 382 cases | 23 | 19 | 18.97 | Worse than 73% of US hospitals | |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 382 cases | 2 | 3 | 2.839 | Worse than 53% of US hospitals | |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 382 cases | 21 | 19 | 18.41 | ||
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 382 cases | 85 | 86 | 86.12 | Worse than 57% of US hospitals | |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 382 cases | 15 | 13 | 13.33 | Worse than 63% of US hospitals | |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 382 cases | 3 | 3 | 3.441 | Worse than 45% of US hospitals | |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 382 cases | 85 | 87 | 86.67 | Worse than 63% of US hospitals | |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 382 cases | 18 | 14 | 14.2 | Worse than 74% of US hospitals | |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 382 cases | 82 | 86 | 85.8 | Worse than 74% of US hospitals | |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 382 cases | 70 | 74 | 76.04 | Worse than 74% of US hospitals | |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 382 cases | 9 | 7 | 6.586 | Worse than 75% of US hospitals | |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 382 cases | 21 | 19 | 17.37 | ||
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 382 cases | 77 | 77 | 79.47 | Worse than 49% of US hospitals | |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 382 cases | 9 | 6 | 5.475 | Worse than 86% of US hospitals | |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 382 cases | 14 | 17 | 15.05 | ||
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 382 cases | 81 | 85 | 86.33 | Worse than 80% of US hospitals | |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 382 cases | 4 | 3 | 3.465 | Worse than 51% of US hospitals | |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 382 cases | 15 | 11 | 10.2 | ||
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 382 cases | 19 | 8 | 8.446 | Worse than 98% of US hospitals | |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 382 cases | 25 | 20 | 20.15 | ||
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 382 cases | 56 | 72 | 71.41 | Worse than 95% of US hospitals | |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 382 cases | 80 | 88 | 88.02 | Worse than 97% of US hospitals | |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 382 cases | 2 | 3 | 3.323 | Worse than 78% of US hospitals | |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 382 cases | 67 | 74 | 75.25 | Worse than 89% of US hospitals | |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 382 cases | 12 | 9 | 9.232 | Worse than 73% of US hospitals | |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 382 cases | 21 | 16 | 15.52 | ||
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 382 cases | 70 | 75 | 75.79 | Worse than 80% of US hospitals | |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 382 cases | 9 | 5 | 5.697 | Worse than 86% of US hospitals | |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 382 cases | 21 | 20 | 18.52 | ||
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 382 cases | 73 | 77 | 77.57 | Worse than 70% of US hospitals | |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 382 cases | 6 | 4 | 4.424 | Worse than 71% of US hospitals | |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 382 cases | 21 | 19 | 18.01 | ||
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 382 cases | 83 | 86 | 86.24 | Worse than 72% of US hospitals | |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 382 cases | 4 | 3 | 2.859 | Worse than 72% of US hospitals | |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 382 cases | 13 | 11 | 10.9 | ||
| "Always" quiet at night2024-10-01 to 2025-09-30 · 382 cases | 59 | 59 | 60.2 | Worse than 49% of US hospitals | |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 382 cases | 13 | 9 | 9.109 | Worse than 71% of US hospitals | |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 382 cases | 28 | 31 | 30.69 | ||
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 382 cases | 81 | 82 | 82.46 | Worse than 52% of US hospitals | |
| Quietness - star rating2024-10-01 to 2025-09-30 · 382 cases | 3 | 3 | 3.419 | Worse than 44% of US hospitals | |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 382 cases | 13 | 5 | 5.683 | Worse than 95% of US hospitals | |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 382 cases | 54 | 71 | 70.04 | Worse than 95% of US hospitals | |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 382 cases | 79 | 87 | 86.94 | Worse than 93% of US hospitals | |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 382 cases | 33 | 23 | 24.28 | ||
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 382 cases | 2 | 4 | 3.656 | Worse than 85% of US hospitals | |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 382 cases | 45 | 47 | 49.27 | Worse than 58% of US hospitals | |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 382 cases | 35 | 30 | 29.43 | Worse than 74% of US hospitals | |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 382 cases | 20 | 22 | 21.29 | ||
| Summary star rating2024-10-01 to 2025-09-30 · 382 cases | 2 | 3 | 3.387 | Worse than 81% of US hospitals | |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 382 cases | 13 | 12 | 12.81 | Worse than 52% of US hospitals | |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 382 cases | 87 | 88 | 87.19 | Worse than 52% of US hospitals |
How often the hospital gave recommended care, and how fast.
| Measure | This hospital | US median | NC average | CMS comparison | US rank |
|---|---|---|---|---|---|
| Emergency department volume2024-01-01 to 2024-12-31 | very high | ||||
| Global Malnutrition Composite Score2024-01-01 to 2024-12-31 | Not Available | ||||
| Global Malnutrition Composite Score: Malnutrition Diagnosis Documented2024-01-01 to 2024-12-31 | Not Available | ||||
| Global Malnutrition Composite Score: Malnutrition Risk Screening2024-01-01 to 2024-12-31 | Not Available | ||||
| Global Malnutrition Composite Score: Nutrition Assessment2024-01-01 to 2024-12-31 | Not Available | ||||
| Global Malnutrition Composite Score: Nutritional Care Plan2024-01-01 to 2024-12-31 | Not Available | ||||
| Hospital Harm - Severe Hyperglycemia2024-01-01 to 2024-12-31 | Not Available | 8.179 | |||
| Hospital Harm - Severe Hypoglycemia2024-01-01 to 2024-12-31 | Not Available | 1.182 | |||
| Hospital Harm - Opioid Related Adverse Events2024-01-01 to 2024-12-31 | Not Available | 0.1154 | |||
| Healthcare workers given influenza vaccination2024-10-01 to 2025-03-31 · 10,387 cases | 93 | 79 | 85.95 | Better than 80% of US hospitals | |
| Average (median) time all patients spent in the emergency department before leaving from the visit, including psychiatric/mental health patients and patients who were transferred to another facility. A lower number of minutes is better2024-10-01 to 2025-09-30 · 378 cases | 220 | 154 | 190 | Worse than 87% of US hospitals | |
| Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better2024-10-01 to 2025-09-30 · 332 cases | 204 | 148 | 183 | Worse than 83% of US hospitals | |
| Average (median) time psychiatric/mental health patients spent in the emergency department before leaving from the visit. A lower number of minutes is better2024-10-01 to 2025-09-30 · 44 cases | 351 | 247 | 389 | Worse than 80% of US hospitals | |
| Average (median) time patients spent in the emergency department before being transferred to another facility. A lower number of minutes is better2024-10-01 to 2025-09-30 | Not Available | 427 | |||
| Left before being seen2024-01-01 to 2024-12-31 · 91,938 cases | 2 | 1 | 2.253 | Worse than 58% of US hospitals | |
| Head CT results2024-10-01 to 2025-09-30 | Not Available | 72.17 | |||
| Endoscopy/polyp surveillance: appropriate follow-up interval for normal colonoscopy in average risk patients2024-01-01 to 2024-12-31 · 69 cases | 99 | 97 | 93.75 | Better than 63% of US hospitals | |
| Improvement in Patient's Visual Function within 90 Days Following Cataract Surgery2024-01-01 to 2024-12-31 | Not Available | ||||
| ST-Segment Elevation Myocardial Infarction (STEMI)2024-01-01 to 2024-12-31 · 60 cases | 80 | 53 | 54.25 | Better than 95% of US hospitals | |
| Safe Use of Opioids - Concurrent Prescribing2024-01-01 to 2024-12-31 · 11,494 cases | 16 | 15 | 16.55 | Worse than 57% of US hospitals | |
| Appropriate care for severe sepsis and septic shock2024-10-01 to 2025-09-30 · 120 cases | 48 | 65 | 63.49 | Worse than 83% of US hospitals | |
| Septic Shock 3-Hour Bundle2024-10-01 to 2025-09-30 · 53 cases | 74 | 73 | 72.19 | Better than 51% of US hospitals | |
| Septic Shock 6-Hour Bundle2024-10-01 to 2025-09-30 · 29 cases | 76 | 88 | 81.33 | Worse than 79% of US hospitals | |
| Severe Sepsis 3-Hour Bundle2024-10-01 to 2025-09-30 · 122 cases | 73 | 82 | 80.49 | Worse than 78% of US hospitals | |
| Severe Sepsis 6-Hour Bundle2024-10-01 to 2025-09-30 · 64 cases | 88 | 94 | 94.21 | Worse than 79% of US hospitals | |
| Discharged on Antithrombotic Therapy2024-01-01 to 2024-12-31 · 822 cases | 97 | 98 | 96.77 | Worse than 51% of US hospitals | |
| Anticoagulation Therapy for Atrial Fibrillation/Flutter2024-01-01 to 2024-12-31 | Not Available | 71.33 | |||
| Antithrombotic Therapy by End of Hospital Day 22024-01-01 to 2024-12-31 · 680 cases | 96 | 94 | 93.39 | Better than 63% of US hospitals | |
| Venous Thromboembolism Prophylaxis2024-01-01 to 2024-12-31 | Not Available | 88.42 | |||
| Intensive Care Unit Venous Thromboembolism Prophylaxis2024-01-01 to 2024-12-31 · 3,627 cases | 79 | 97 | 96.08 | Worse than 93% of US hospitals |
How often scans were ordered when they may not be needed; lower is better.
| Measure | This hospital | US median | NC average | CMS comparison | US rank |
|---|---|---|---|---|---|
| Abdomen CT Use of Contrast Material2024-07-01 to 2025-06-30 | 6 | 5 | 4.658 | Worse than 61% of US hospitals | |
| Breast Cancer Screening Recall Rates2024-07-01 to 2025-06-30 | 9.6 | 6.6 | 6.699 | Worse than 79% of US hospitals |
Medicare spending around an inpatient stay compared with the US (1 is the US median).
| Measure | This hospital | US median | NC average | CMS comparison | US rank |
|---|---|---|---|---|---|
| Medicare hospital spending per patient (Medicare Spending per Beneficiary)2024-01-01 to 2024-12-31 | 0.94 | 0.99 | 0.9478 | Better than 73% of US hospitals |
The scores Medicare uses to raise or lower inpatient payments; higher is better.
| Measure | This hospital | US median | NC average | CMS comparison | US rank |
|---|---|---|---|---|---|
| VBP clinical outcomes domain scoreFY 2026 | 6.667 | 20 | 20.53 | Worse than 79% of US hospitals | |
| VBP clinical outcomes weighted domain scoreFY 2026 | 1.667 | 5 | 5.133 | Worse than 79% of US hospitals | |
| VBP efficiency and cost reduction domain scoreFY 2026 | 30 | 10 | 27.67 | Better than 68% of US hospitals | |
| VBP efficiency and cost reduction weighted domain scoreFY 2026 | 7.5 | 2.5 | 7.066 | Better than 68% of US hospitals | |
| VBP person and community engagement domain scoreFY 2026 | 25 | 34 | 42.34 | Worse than 68% of US hospitals | |
| VBP person and community engagement weighted domain scoreFY 2026 | 6.25 | 8.75 | 10.67 | Worse than 68% of US hospitals | |
| VBP safety domain scoreFY 2026 | 36.67 | 40 | 39.99 | Worse than 54% of US hospitals | |
| VBP safety weighted domain scoreFY 2026 | 9.167 | 10 | 10.21 | Worse than 55% of US hospitals | |
| VBP total performance scoreFY 2026 | 24.58 | 29.5 | 32.71 | Worse than 67% of US hospitals |
| By fiscal year | FY 2021 | FY 2022 | FY 2023 | FY 2024 | FY 2025 | FY 2026 |
|---|---|---|---|---|---|---|
| VBP clinical outcomes domain score | 38 | 25 | 18 | 5 | 13.33 | 6.667 |
| VBP clinical outcomes weighted domain score | 9.5 | 6.25 | 4.5 | 1.25 | 3.333 | 1.667 |
| VBP efficiency and cost reduction domain score | 20 | Not Available | 20 | 20 | 20 | 30 |
| VBP efficiency and cost reduction weighted domain score | 5 | Not Available | 5 | 5 | 5 | 7.5 |
| VBP person and community engagement domain score | 33 | Not Available | Not Available | 8 | 8 | 25 |
| VBP person and community engagement weighted domain score | 8.25 | Not Available | Not Available | 2 | 2 | 6.25 |
| VBP safety domain score | 10 | Not Available | Not Available | 8 | 10 | 36.67 |
| VBP safety weighted domain score | 2.5 | Not Available | Not Available | 2 | 2.5 | 9.167 |
| VBP total performance score | 25.25 | Not Available | Not Available | 10.25 | 12.83 | 24.58 |
Excess readmission ratios by condition; above 1 means more readmissions than expected.
| Measure | This hospital | US median | NC average | CMS comparison | US rank |
|---|---|---|---|---|---|
| READM-30-AMI-HRRP2021-07-01 to 2024-06-30 · 709 cases | 1.015 | 0.9995 | 0.987 | Worse than 60% of US hospitals | |
| READM-30-CABG-HRRP2021-07-01 to 2024-06-30 · 293 cases | 0.9911 | 1 | 0.9572 | Better than 53% of US hospitals | |
| READM-30-COPD-HRRP2021-07-01 to 2024-06-30 · 322 cases | 1.006 | 0.9969 | 0.9983 | Worse than 58% of US hospitals | |
| READM-30-HF-HRRP2021-07-01 to 2024-06-30 · 1,377 cases | 0.8796 | 0.9983 | 0.9982 | Better than 97% of US hospitals | |
| READM-30-HIP-KNEE-HRRP2021-07-01 to 2024-06-30 · 690 cases | 0.7357 | 0.9916 | 1.01 | Better than 97% of US hospitals | |
| READM-30-PN-HRRP2021-07-01 to 2024-06-30 · 904 cases | 0.9684 | 0.9955 | 0.989 | Better than 69% of US hospitals |
| By fiscal year | FY 2021 | FY 2022 | FY 2023 | FY 2024 | FY 2025 | FY 2026 |
|---|---|---|---|---|---|---|
| READM-30-AMI-HRRP | 0.9553 | 0.9313 | 0.9468 | 0.9473 | 0.9359 | 1.015 |
| READM-30-CABG-HRRP | 0.7761 | 0.8005 | 0.8765 | 0.8532 | 0.8814 | 0.9911 |
| READM-30-COPD-HRRP | 0.9279 | 0.9173 | 0.9026 | 0.927 | 0.93 | 1.006 |
| READM-30-HF-HRRP | 0.9647 | 0.929 | 0.9419 | 0.9189 | 0.9182 | 0.8796 |
| READM-30-HIP-KNEE-HRRP | 0.9676 | 1.131 | 1.091 | 0.9558 | 0.8435 | 0.7357 |
| READM-30-PN-HRRP | 0.9578 | 0.9408 | 0.9553 | 0.9734 | 0.9791 | 0.9684 |
Infection ratios, the PSI 90 composite and the total score Medicare ranks hospitals on; lower is better.
| Measure | This hospital | US median | NC average | CMS comparison | US rank |
|---|---|---|---|---|---|
| CAUTI standardized infection ratio2023-01-01 to 2024-12-31 | 0.876 | 0.489 | 0.6937 | Worse than 81% of US hospitals | |
| CDI standardized infection ratio2023-01-01 to 2024-12-31 | 0.328 | 0.346 | 0.3392 | Better than 53% of US hospitals | |
| CLABSI standardized infection ratio2023-01-01 to 2024-12-31 | 0.833 | 0.559 | 0.6866 | Worse than 73% of US hospitals | |
| HAC Reduction Program payment reductionFY 2026 | No | ||||
| MRSA standardized infection ratio2023-01-01 to 2024-12-31 | 0.695 | 0.6405 | 0.9073 | Worse than 56% of US hospitals | |
| Patient safety and adverse events composite (PSI 90)2022-07-01 to 2024-06-30 | 1.011 | 0.9628 | 0.9914 | Worse than 67% of US hospitals | |
| SSI standardized infection ratio2023-01-01 to 2024-12-31 | 1.326 | 0.7945 | 0.9227 | Worse than 80% of US hospitals | |
| Total HAC scoreFY 2026 | 0.3485 | -0.0453 | 0.09972 | Worse than 73% of US hospitals |
| By fiscal year | FY 2021 | FY 2022 | FY 2023 | FY 2024 | FY 2025 | FY 2026 |
|---|---|---|---|---|---|---|
| HAC Reduction Program payment reduction | No | No | N/A | Yes | Yes | No |
| Total HAC score | 0.1782 | 0.154 | 0 | 0.5539 | 0.7193 | 0.3485 |
Source: CMS Care Compare hospital files, latest release 2026-09-30, with program results for earlier fiscal years from CMS's archived snapshots. US medians and ranks count every hospital CMS reports; state averages are plain means of the state's reporting hospitals, not CMS's patient-weighted state rates.
DNV (since 2026)
Accreditation
Graduate
Medical school affiliation
Local
Ownership type
769
Medicare-certified beds
1,434
Registered nurses (full-time equivalent)
1967
In Medicare since
Source: CMS Provider of Services file, as reported by the hospital and state surveyors.
What New Hanover Regional Medical Center reported to Medicare in its latest cost report, covering Jan 1, 2025 to Dec 31, 2025.
41,645
Inpatient discharges
Medicare 25%, Medicaid 2%
259,037
Inpatient days
94% of available bed days used
5,917
Employees (full-time equivalent)
97
Interns and residents (full-time equivalent)
Source: CMS cost report (HCRIS) (report 837069). Figures cover the reporting period, which is not always 12 months, and are self-reported.
Inpatient days and discharges New Hanover Regional Medical Center reported by payer. Medicare and Medicaid include their managed care plans, shown separately below.
| Medicare | Medicaid | Other | Total | |
|---|---|---|---|---|
| Inpatient days | 61,199 | 5,416 | 192,422 | 259,037 |
| Discharges | 10,399 | 983 | 30,263 | 41,645 |
| Average length of stay | 5.9 days | 5.5 days | 6.4 days | 6.2 days |
| Average daily census | 167.7 | 14.8 | 527.2 | 709.7 |
72,832
Medicare Advantage days
10,937 discharges
57,334
Medicaid managed care days
11,047
Observation bed days
| Unit | Beds | Inpatient days | Medicare days | Occupancy |
|---|---|---|---|---|
| Adults & pediatrics | 637 | 216,082 | 56,314 | 93% |
| Intensive care unit | 38 | 13,056 | 3,403 | 94% |
| Coronary care unit | 32 | 5,685 | 1,482 | 49% |
| Other special care | 45 | 15,257 | 93% | |
| Nursery | 8,957 | |||
| Subprovider - irf | 60 | 9,987 | 5,052 | 46% |
Source: CMS cost report (HCRIS, Form 2552-10), report 837069, as submitted. Hospitals report these figures themselves; they are not audited financial statements. Worksheet S-3 Part I.
What New Hanover Regional Medical Center treats Medicare patients for most often, in 2024. 9,682 Medicare discharges in 216 published DRGs; 33% surgical; 67% in DRGs with complications (CC or MCC).
| Condition or procedure | Discharges | Average charges | Average Medicare payment | Estimated cost | DRG weight |
|---|---|---|---|---|---|
| Septicemia or severe sepsis without MV >96 hours with MCCMS-DRG 871, medical | 553 | $62,003 | $15,011 | $17,733 | 1.98 |
| Heart failure and shock with MCCMS-DRG 291, medical | 457 | $35,212 | $9,392 | $10,071 | 1.28 |
| Simple pneumonia and pleurisy with MCCMS-DRG 193, medical | 211 | $35,254 | $9,410 | $10,083 | 1.33 |
| Major hip and knee joint replacement or reattachment of lower extremity without MCCMS-DRG 470, surgical | 210 | $66,792 | $14,038 | $19,103 | 1.88 |
| Gastrointestinal hemorrhage with CCMS-DRG 378, medical | 206 | $26,204 | $6,854 | $7,494 | 0.98 |
| Respiratory infections and inflammations with MCCMS-DRG 177, medical | 198 | $43,322 | $12,437 | $12,390 | 1.70 |
| PsychosesMS-DRG 885, medical | 147 | $39,204 | $9,242 | $11,212 | 1.37 |
| Hip and femur procedures except major joint with CCMS-DRG 481, surgical | 146 | $76,207 | $15,520 | $21,795 | 2.07 |
| Intracranial hemorrhage or cerebral infarction with CC or tpa in 24 hoursMS-DRG 065, medical | 141 | $39,407 | $6,945 | $11,270 | 1.02 |
| Percutaneous cardiovascular procedures with intraluminal device without MCCMS-DRG 322, surgical | 141 | $65,925 | $13,092 | $18,855 | 1.82 |
| Kidney and urinary tract infections with MCCMS-DRG 689, medical | 134 | $28,754 | $8,557 | $8,224 | 1.17 |
| Miscellaneous disorders of nutrition, metabolism, fluids and electrolytes with MCCMS-DRG 640, medical | 127 | $38,612 | $10,128 | $11,043 | 1.32 |
| Miscellaneous disorders of nutrition, metabolism, fluids and electrolytes without MCCMS-DRG 641, medical | 127 | $23,441 | $5,240 | $6,704 | 0.78 |
| Cardiac arrhythmia and conduction disorders with CCMS-DRG 309, medical | 126 | $18,797 | $4,875 | $5,376 | 0.74 |
| Percutaneous cardiovascular procedures with intraluminal device with MCC or 4+ arteries/MS-DRG 321, surgical | 119 | $87,938 | $21,744 | $25,150 | 2.87 |
| Intracranial hemorrhage or cerebral infarction with MCCMS-DRG 064, medical | 113 | $67,882 | $15,225 | $19,414 | 2.00 |
| Esophagitis, gastroenteritis and miscellaneous digestive disorders without MCCMS-DRG 392, medical | 113 | $22,842 | $5,115 | $6,533 | 0.79 |
| Infectious and parasitic diseases with o.r. procedures with MCCMS-DRG 853, surgical | 113 | $174,369 | $44,932 | $49,870 | 5.00 |
| Chronic obstructive pulmonary disease with MCCMS-DRG 190, medical | 112 | $35,856 | $7,958 | $10,255 | 1.10 |
| Kidney and urinary tract infections without MCCMS-DRG 690, medical | 111 | $25,552 | $5,358 | $7,308 | 0.81 |
See all 216 Medicare inpatient DRGs at New Hanover Regional Medical Center
Source: CMS Medicare Inpatient Hospitals by Provider and Service (2024 data, released 2026-04-10), traditional Medicare only; CMS omits DRGs with fewer than 11 discharges. Estimated cost is average charges times the hospital's Medicare cost-to-charge ratio from the IPPS Impact File. Weights are the MS-DRG relative weights for the same year.
The comprehensive outpatient service groups (APCs) New Hanover Regional Medical Center billed Medicare for most in 2024: 9,035 services in all.
| Service group | Services | Patients | Average charges | Average Medicare payment | US average payment |
|---|---|---|---|---|---|
| Level 1 Endovascular ProceduresAPC 5191 | 774 | 764 | $23,286 | $2,150 | $2,208 |
| Level 5 Musculoskeletal ProceduresAPC 5115 | 730 | 707 | $59,683 | $10,530 | $10,772 |
| Level 2 Upper GI ProceduresAPC 5302 | 626 | 540 | $8,290 | $1,402 | $1,445 |
| Level 2 Excision/ Biopsy/ Incision and DrainageAPC 5072 | 541 | 507 | $10,255 | $1,180 | $1,220 |
| Comprehensive Observation ServicesAPC 8011 | 447 | 426 | $15,924 | $1,990 | $2,090 |
| Level 4 Musculoskeletal ProceduresAPC 5114 | 442 | 432 | $34,717 | $5,271 | $5,339 |
| Level 3 Endovascular ProceduresAPC 5193 | 374 | 349 | $46,079 | $8,565 | $8,874 |
| Level 1 Laparoscopy and Related ServicesAPC 5361 | 360 | 356 | $33,225 | $4,260 | $4,358 |
| Level 4 Urology and Related ServicesAPC 5374 | 360 | 291 | $15,999 | $2,555 | $2,629 |
| Level 5 Urology and Related ServicesAPC 5375 | 299 | 271 | $22,225 | $3,823 | $3,918 |
See all 53 Medicare outpatient services at New Hanover Regional Medical Center
Source: CMS Medicare Outpatient Hospitals by Provider and Service (2024 data, released 2026-06-24), comprehensive APCs for traditional Medicare; CMS omits services with fewer than 11 claims. The US average weights every hospital by its services.
ZIP codes with the most Medicare inpatient stays at New Hanover Regional Medical Center in 2025. Market share is this hospital's part of every hospital's Medicare stays from the ZIP code. Its published Medicare stays went from 17,248 in 2020 to 20,519 in 2025.
| ZIP code | Stays | Of this hospital's stays | Days | Charges | Market share | Share in 2020 |
|---|---|---|---|---|---|---|
| 28412 | 2,059 | 10% | 12,608 | $124.9M | 94% | 96% |
| 28451 | 1,897 | 9% | 10,539 | $127.4M | 81% | 90% |
| 28405 | 1,454 | 7% | 9,011 | $87.7M | 94% | 96% |
| 28401 | 1,364 | 7% | 10,258 | $77.3M | 91% | 90% |
| 28411 | 1,341 | 7% | 7,654 | $86M | 92% | 96% |
| 28409 | 1,328 | 6% | 7,558 | $78.9M | 92% | 97% |
| 28403 | 1,179 | 6% | 7,531 | $68.7M | 93% | 95% |
| 28443 | 918 | 4% | 5,187 | $61M | 91% | 94% |
| 28461 | 799 | 4% | 4,192 | $60.7M | 50% | 54% |
| 28429 | 492 | 2% | 3,002 | $31.3M | 95% | 100% |
| 28425 | 422 | 2% | 2,976 | $28M | 87% | 90% |
| 28457 | 420 | 2% | 2,736 | $28.1M | 90% | 94% |
| 28540 | 402 | 2% | 2,558 | $32.5M | 28% | 18% |
| 28462 | 372 | 2% | 2,160 | $30.4M | 36% | 42% |
| 28546 | 323 | 2% | 2,387 | $30.7M | 24% | 16% |
| 28479 | 294 | 1% | 1,901 | $21.8M | 79% | 92% |
| 28428 | 292 | 1% | 1,640 | $18.3M | 100% | 100% |
| 28445 | 287 | 1% | 1,536 | $20.4M | 83% | 83% |
| 28422 | 281 | 1% | 1,453 | $21.5M | 43% | 54% |
| 28460 | 271 | 1% | 1,386 | $17.2M | 68% | 64% |
| 28466 | 252 | 1% | 1,502 | $17M | 46% | 52% |
| 28465 | 234 | 1% | 1,227 | $19.2M | 51% | 49% |
| 28472 | 231 | 1% | 1,365 | $19M | 21% | 21% |
| 28470 | 228 | 1% | 1,353 | $20.2M | 29% | 32% |
| 28478 | 203 | 1% | 1,227 | $14.3M | 89% | 95% |
Source: CMS Hospital Service Area file. Shares are of the 20,519 stays from ZIP codes CMS publishes; it omits ZIP codes with fewer than 11 stays, so market shares count published stays only.
Staff by profession and the rooms and units New Hanover Regional Medical Center reported at its latest Medicare certification survey (2015). Counts are people, not full-time equivalents.
5
Operating rooms
7
Endoscopy rooms
5
Cardiac catheterization rooms
62
Psychiatric unit beds
60
Rehabilitation unit beds
12
Off-site locations
1,434
Registered nurses
106
Licensed practical nurses
50
Physicians
73
Resident physicians
1
Nurse practitioners
2
Physician assistants
70
Nurse anesthetists (CRNAs)
57
Pharmacists
83
Respiratory therapists
36
Physical therapists
15
Occupational therapists
10
Speech pathologists and audiologists
163
Radiology technicians
13
Nuclear medicine technicians
22
Laboratory technicians
39
Medical technologists
12
Dietitians
27
Social workers
2,581
Other personnel
Source: CMS Provider of Services file.
1,648 clinicians who bill Medicare list New Hanover Regional Medical Center as a hospital affiliation. Showing 24 of them. Book a demo to see the commercial rates insurers publish for them, or start a free trial.
David Snow, M.D.
Rheumatology Physician
NPI 1639177082
See commercial rates for David Snow, M.D.Mark Harris, M.D.
Rheumatology Physician
NPI 1437157872
See commercial rates for Mark Harris, M.D.Daniel Delo, MD
Rheumatology Physician
NPI 1114128618
See commercial rates for Daniel Delo, MDNagesh Jayaram, MD
Hematology & Oncology Physician
NPI 1740466564
See commercial rates for Nagesh Jayaram, MDShonda Asaad, M.D.
Hematology & Oncology Physician
NPI 1831122035
See commercial rates for Shonda Asaad, M.D.Ronald George
Rheumatology Physician
NPI 1265657894
See commercial rates for Ronald GeorgeVictor Abraham, MD
Urology Physician
NPI 1003848540
See commercial rates for Victor Abraham, MDGregory Borstad
Rheumatology Physician
NPI 1528057056
See commercial rates for Gregory BorstadJohn Herion, D.O.
Internal Medicine Physician
NPI 1902331275
See commercial rates for John Herion, D.O.Michael Marte, M.D.
Hematology & Oncology Physician
NPI 1518058502
See commercial rates for Michael Marte, M.D.John Deans, M.D.
Ophthalmology Physician
NPI 1407210057
See commercial rates for John Deans, M.D.Leon Charkoudian, MD
Ophthalmology Physician
NPI 1194874131
See commercial rates for Leon Charkoudian, MDHenry Holt, MD
Ophthalmology Physician
NPI 1417237884
See commercial rates for Henry Holt, MDKevin Bray, M.D.
Retina Specialist (Ophthalmology) Physician
NPI 1073870275
See commercial rates for Kevin Bray, M.D.Karrie Grear, MD
Neurology Physician
NPI 1063733517
See commercial rates for Karrie Grear, MDElizabeth Thomas, DO
Rheumatology Physician
NPI 1366867269
See commercial rates for Elizabeth Thomas, DOBradley Restel, M.D.
Diagnostic Radiology Physician
NPI 1396910097
See commercial rates for Bradley Restel, M.D.Steven Klein, M.D.
Gastroenterology Physician
NPI 1922054733
See commercial rates for Steven Klein, M.D.Bryan Satterwhite
Foot Surgery Podiatrist
NPI 1346291325
See commercial rates for Bryan SatterwhiteSusan Andracchi, MD
Ophthalmology Physician
NPI 1205835915
See commercial rates for Susan Andracchi, MDLawrence Montalto, D.O.
Pain Medicine Physician
NPI 1669891206
See commercial rates for Lawrence Montalto, D.O.Robert Wann, M.D.
Ophthalmology Physician
NPI 1528422268
See commercial rates for Robert Wann, M.D.Brian Boyd, MD
Diagnostic Radiology Physician
NPI 1952506313
See commercial rates for Brian Boyd, MDRobert Wilson, M.D.
Diagnostic Radiology Physician
NPI 1083909246
See commercial rates for Robert Wilson, M.D.Source: CMS Doctors and Clinicians facility affiliations, released 2026-10-15, with names and specialties from NPPES. Affiliation means the clinician bills Medicare for care at this hospital; it is not employment.
Revenue, expenses and income New Hanover Regional Medical Center reported to Medicare for Jan 1, 2025 to Dec 31, 2025. Percentages are of net patient revenue.
| Line | Amount | Share |
|---|---|---|
| Gross patient revenue (charges) | $7B | 291.2% |
| Inpatient | $2.8B | 115.3% |
| Outpatient | $4.2B | 175.9% |
| Contractual allowances and discounts | -$4.6B | -191.2% |
| Net patient revenue | $2.4B | 100.0% |
| Operating expenses | -$2.1B | -89.9% |
| Operating income from patient care | $241.5M | 10.1% |
| Other income | $31.6M | 1.3% |
| Contributions and donations | $5.1M | 0.2% |
| Investment income | $36,020 | 0.0% |
| Other | $26.4M | 1.1% |
| Net income | $273.1M | 11.4% |
| Line | Amount | Share |
|---|---|---|
| Traditional Medicare | $1.3B | 20.9% |
| Medicaid (including managed care) | $828.5M | 12.9% |
| Other payers and self-pay | $4.2B | 66.2% |
| Total charges | $6.4B | 100.0% |
Source: CMS cost report (HCRIS, Form 2552-10), report 837069, as submitted. Hospitals report these figures themselves; they are not audited financial statements. Traditional Medicare is the program charges on Worksheets D-3 and D Part V; Medicaid is from Worksheet S-10.
Computed from New Hanover Regional Medical Center's latest cost report.
10.1%
Operating margin
Operating income from patient care / net patient revenue
11.3%
Total margin
Net income / net patient revenue plus other income
13.8%
EBITDAR margin
Net income before interest, depreciation and leases (Worksheet A-7), / total revenue
32% of expenses
Personnel costs
Salaries, direct-care contract labor and core wage-related costs / operating expenses
$42.68
Average hourly wage
Adjusted salaries / paid hours (Worksheet S-3 Part II)
13.0%
Return on assets
Net income for a year / total assets
14.0%
Return on equity
Net income for a year / fund balance
0.02
Long-term debt to fund balance
Mortgages, notes and loans / fund balance
12.26
Current ratio
Current assets / current liabilities
8.04
Quick ratio
Cash, temporary investments and net receivables / current liabilities
0 days
Days cash on hand
Cash and temporary investments / daily operating expenses excluding depreciation
44 days
Days in patient receivables
Net patient receivables / daily net patient revenue
6 days
Average payment period
Current liabilities / daily operating expenses excluding depreciation
1.15
Asset turnover
Total revenue for a year / total assets
5.2 years
Average age of plant
Accumulated depreciation / depreciation for a year
Source: CMS cost report (HCRIS, Form 2552-10), report 837069, as submitted. Hospitals report these figures themselves; they are not audited financial statements.
What New Hanover Regional Medical Center owned and owed at the end of its reporting period (Dec 2025), across all fund types: $2.1B in total assets and a $2B fund balance.
| Line | Amount | Of total assets |
|---|---|---|
| Cash and temporary investments | $1.8M | 0.1% |
| Patient receivables, net | $284.9M | 13.5% |
| Inventory | $40.2M | 1.9% |
| Total current assets | $437.3M | 20.7% |
| Property and equipment, net of depreciation | $709.3M | 33.7% |
| Investments and other assets | $961.3M | 45.6% |
| Total assets | $2.1B | 100.0% |
| Current liabilities | $35.7M | 1.7% |
| Long-term debt | $30.2M | 1.4% |
| Total liabilities | $155.7M | 7.4% |
| Fund balance (net assets) | $2B | 92.6% |
Source: CMS cost report (HCRIS, Form 2552-10), report 837069, as submitted. Hospitals report these figures themselves; they are not audited financial statements.
Care New Hanover Regional Medical Center provided without full payment, as reported on Worksheet S-10 of its cost report.
$33.7M
Cost of charity care
Care for patients approved for charity care and uninsured discounts, at cost
$27.7M
Bad debt
Patient bills written off as uncollectible, at charges
-$178.1M
Medicaid shortfall
Cost of Medicaid patients (charges times the cost-to-charge ratio) minus Medicaid payments; negative means a surplus
$40.5M
Total unreimbursed and uncompensated care
1.9% of operating expenses
Medicaid, CHIP and indigent care shortfalls plus charity care and the cost of bad debt (Worksheet S-10 line 31)
$15,589
Grants for charity care
Private grants, donations and endowment income restricted to charity care
Source: CMS cost report (HCRIS, Form 2552-10), report 837069, as submitted. Hospitals report these figures themselves; they are not audited financial statements.
New Hanover Regional Medical Center's full-year cost reports, by fiscal year end. Reports shorter than ten months are left out.
| Fiscal year ending | Sep 2020 | Dec 2021 | Dec 2022 | Dec 2023 | Dec 2024 | Dec 2025 |
|---|---|---|---|---|---|---|
| Net patient revenue | $1.1B | $1.1B | $1.2B | $1.4B | $2B | $2.4B |
| Operating expenses | $1.1B | $1.2B | $1.5B | $1.6B | $1.8B | $2.1B |
| Operating margin | -0.8% | -6.6% | -19.4% | -13.5% | 9.1% | 10.1% |
| Net income | $131.5M | $20M | -$78.8M | $25.2M | $228.7M | $273.1M |
| Total assets | $1.8B | $1.8B | $1.8B | $2B | $2B | $2.1B |
| Discharges | 32,834 | 31,014 | 34,409 | 36,815 | 41,017 | 41,645 |
| Inpatient days | 185,912 | 190,171 | 203,113 | 239,347 | 253,200 | 259,037 |
| Medicare Advantage days | 26,352 | 34,294 | 42,271 | 51,802 | 65,679 | 72,832 |
| Beds | 800 | 800 | 800 | 800 | 783 | 812 |
| Employees (FTE) | 5,514 | 5,378 | 5,397 | 5,596 | 6,070 | 5,917 |
Source: CMS cost report (HCRIS, Form 2552-10), report 837069, as submitted. Hospitals report these figures themselves; they are not audited financial statements.
Each cost center New Hanover Regional Medical Center reports, largest first. Total cost includes its share of overhead; the cost-to-charge ratio is total cost / charges.
| Department | Salaries | Total cost | Charges | Cost-to-charge | Square feet |
|---|---|---|---|---|---|
| Drugs charged to patients | $209M | $1.2B | 0.17 | ||
| Operating room | $36.3M | $166.3M | $660.7M | 0.25 | 137,718 |
| Impl. dev. charged to patients | $111.2M | $384.9M | 0.29 | ||
| Medical supplies charged to patient | $62.8M | $349.2M | 0.18 | ||
| Emergency | $27.9M | $58.3M | $507.3M | 0.11 | 70,501 |
| Ambulance services | $27.5M | $52.5M | $68.9M | 0.76 | 9,609 |
| Laboratory | $17.3M | $50.1M | $507.1M | 0.10 | 39,534 |
| Radiology-diagnostic | $18.2M | $39M | $334.6M | 0.12 | 45,908 |
| Cardiac catheterization | $9.2M | $29.2M | $183.9M | 0.16 | 24,984 |
| Respiratory therapy | $15M | $29M | $47.5M | 0.61 | 6,212 |
| Clinic | $1.1M | $27.5M | $150.1M | 0.18 | 1,243 |
| Oncology | $11.7M | $26.3M | $63.9M | 0.41 | 46,849 |
| Scotts hill clinic institute | $1.6M | $24.5M | $68.1M | 0.36 | 22,420 |
| Delivery room & labor room | $10M | $22M | $106.2M | 0.21 | 25,222 |
| Physical therapy | $12.6M | $21.5M | $38.6M | 0.56 | 29,056 |
| Anesthesiology | $29.1M | $17.5M | $154M | 0.11 | 3,689 |
| Radiology-therapeutic | $6.4M | $16.6M | $101.6M | 0.16 | 9,242 |
| Pediatric clinic | $5.1M | $14.2M | $941,993 | 15.10 | 11,627 |
| Observation beds (non-distinct part | $14.2M | $13.7M | 1.04 | ||
| Recovery room | $6.2M | $12.8M | $73.1M | 0.18 | 12,242 |
| Scotts hill mob | $1.5M | $10.7M | $38M | 0.28 | 37,580 |
| Cardiac rehabilitation | $2.5M | $10.6M | $5.5M | 1.92 | 66,324 |
| Electrocardiology | $4.6M | $10M | $73.3M | 0.14 | 7,391 |
| Mri | $2.7M | $8.9M | $119.9M | 0.07 | 11,673 |
| Outpatient clinc | $1.8M | $8.7M | $1.2M | 7.16 | 638 |
| Ct scan | $3.8M | $8.3M | $344.5M | 0.02 | 4,970 |
| Nhrmc h&d brunswick forest | $1.7M | $7.2M | $37.5M | 0.19 | |
| Nhrmc outpatient cardiology center | $2.1M | $5.9M | $80.6M | 0.07 | |
| Outpatient wound clinic | $962,783 | $4.6M | $8.5M | 0.54 | 3,319 |
| Renal dialysis | $1.8M | $4.3M | $10.4M | 0.41 | 3,449 |
| Vascular access | $2M | $4.1M | $7.8M | 0.53 | 540 |
| Coastal family medicine | $1.2M | $3.6M | $344,616 | 10.47 | |
| Speech pathology | $2.7M | $7.5M | 0.36 | 261 | |
| Nhrmc h&d mil cutoff | $963,452 | $2.4M | $17.2M | 0.14 | |
| Retail pharmacy | $1.2M | $2.4M | |||
| Family med wilmington | $849,873 | $2.3M | $610,116 | 3.72 | 8,274 |
| Shallotte infusion clinic | $848 | $1.9M | $34,150 | 55.08 | |
| Internal med wilmington | $392,757 | $968,982 | $1.3M | 0.75 | |
| Observation beds (distinct part) | $414,535 | $4,770 | 86.90 | 4,210 | |
| Retail contract pharmacy - accredo | $336,216 | ||||
| Unc childrens wilmington | $44,635 | $179,783 | $237,669 | 0.76 |
| Department | Salaries | Total cost | Charges | Cost-to-charge | Square feet |
|---|---|---|---|---|---|
| Adults & pediatrics | $104.9M | $292.4M | $408.3M | 0.72 | 395,957 |
| Intensive care unit | $14.6M | $33.6M | $79.4M | 0.42 | 27,062 |
| Neonatal intensive care unit | $10.1M | $22.7M | $71.1M | 0.32 | 28,296 |
| Coronary care unit | $7.2M | $17.8M | $39.8M | 0.45 | 13,269 |
| Subprovider - irf | $5.7M | $14.6M | $21.5M | 0.68 | 30,940 |
| Nursery | $5.5M | $10.5M | 0.52 | 1,932 |
| Department | Salaries | Direct cost | Paid hours | Average hourly wage | Square feet |
|---|---|---|---|---|---|
| Administrative and general | $21.4M | $280M | 99,769 | ||
| Cap rel costs-bldg & fixt | $43.1M | 2,062,612 | |||
| Operation of plant | $5.7M | $39.1M | 155,262 | $37.23 | 593,740 |
| Pharmacy | $20.9M | $31.3M | 332,910 | $59.67 | 14,768 |
| Cap rel costs-mvble equip | $28.9M | ||||
| Nursing administration | $16M | $21.4M | 510,597 | $31.62 | 9,934 |
| Housekeeping | $8.5M | $17.5M | 421,846 | $20.38 | 7,207 |
| Maintenance & repairs | $5.6M | $13.8M | 186,154 | $30.23 | 9,612 |
| I&r services-salary & fringes apprv | $8.6M | $11.5M | 4,157 | ||
| Central services & supply | $5.8M | $10.2M | 247,209 | $23.45 | 114,766 |
| Cafeteria | $8.5M | 244,252 | $22.26 | 22,893 | |
| Social service | $5.9M | $8.2M | 131,032 | $45.56 | 1,619 |
| Dietary | $8.7M | $7.7M | 149,645 | $22.30 | 14,026 |
| I&r services-other prgm costs apprv | $6.1M | 7,986 | |||
| Medical records & library | $892,299 | $1.3M | 56,245 | $16.02 | 35 |
| Paramedical ed - pharmacy pgi resid | $1.2M | 701 | |||
| Laundry & linen service | $534,600 | $1.2M | 25,292 | $21.33 | 13,826 |
| Paramedical ed - clin pastoral | $306,800 | 2,885 | |||
| Employee benefits department | $729,934 | $18,389 | 26,909 | $27.46 | 2,547 |
Source: CMS cost report (HCRIS, Form 2552-10), report 837069, as submitted. Hospitals report these figures themselves; they are not audited financial statements. Worksheets A, B-1, C Part I and S-3 Part II.
The factors Medicare uses to set what it pays New Hanover Regional Medical Center for an inpatient stay.
2.09
Case mix index
Higher than 83% of hospitals paid under Medicare IPPS
Average Medicare DRG weight of its inpatient cases (FY 2027); higher means more complex, costlier care.
Teaching hospital
Teaching status
0.07 residents per bed
Medicare-funded interns and residents per bed (FY 2027).
31.0%
Low-income patient share
Disproportionate share percentage: Medicaid and SSI patient days CMS uses for safety-net payments (FY 2027).
10,652
Medicare inpatient stays
Medicare claims CMS based FY 2027 payment rates on.
Urban (metro area)
Location type
Geographic area CMS assigns before any wage index reclassification (FY 2027).
| IPPS fiscal year | FY 2021 | FY 2022 | FY 2023 | FY 2024 | FY 2025 | FY 2026 | FY 2027 |
|---|---|---|---|---|---|---|---|
| Case mix index | 1.95 | 1.95 | 2.06 | 2.09 | 2.04 | 2.03 | 2.09 |
| Wage index | 0.902 | 0.892 | 0.901 | 0.879 | 0.938 | 0.967 | 0.977 |
| Readmissions adjustment | 0.00% | 0.00% | -0.61% | -0.30% | 0.00% | 0.00% | -0.06% |
| Value-based purchasing adjustment | -0.18% | -0.38% | -0.38% | +0.12% | -1.03% | -0.85% | -0.30% |
| Medicare inpatient stays | 14,776 | 14,776 | 11,450 | 10,015 | 10,353 | 11,029 | 10,652 |
Source: CMS IPPS final rule Impact File (FY 2027).
Organizations New Hanover Regional Medical Center reports to Medicare as owners or with operational control.
Novant Health Coastal Region LLC
5% or greater direct ownership interest, 100%, since 2021
Novant Health, Inc.
5% or greater direct ownership interest, 100%, since 2021
Sources: CMS Hospital All Owners, CMS Hospital Change of Ownership.
The officers and board members on New Hanover Regional Medical Center's Medicare enrollment and on the IRS Form 990 filed under its tax ID.
Source: CMS Hospital All Owners (PECOS), the people the hospital lists on its Medicare enrollment; the first 12 of 14 are shown.
340B drug pricing program
Participating since 2003
340B ID DSH340141, registered as a disproportionate share hospital; 38 registered outpatient sites; 70 active contract pharmacies. Authorizing official: Laurie Whalin, VP Of Clinical Support Services.
Source: HRSA 340B Office of Pharmacy Affairs Information System.
Helipad
Nhrmc-Ed North
FAA location ID 45NR, a medical-use heliport at the hospital.
Source: FAA National Airspace System Resource data, cycle 2026-10-01.
Nhrmc inpatient rehabiliation hospit
CCN 34T141, certified 1984, Medicare prospective payment
Source: Worksheet S-2 Part I of New Hanover Regional Medical Center's latest Medicare cost report (HCRIS).
About New Hanover Regional Medical Center's rates and hospital price transparency.
For MRI brain before and after contrast (CPT 70553), published negotiated rates at New Hanover Regional Medical Center range from $837 to $3,453 across 4 insurers. Blue Cross Blue Shield's rate is $3,453. The median at nearby comparable hospitals is $1,684. What a patient pays depends on their plan's deductible, coinsurance and network status.
For CT head or brain without contrast (CPT 70450), published negotiated rates at New Hanover Regional Medical Center range from $195 to $1,699 across 3 insurers. Aetna's rate is $1,699. The median at nearby comparable hospitals is $788. What a patient pays depends on their plan's deductible, coinsurance and network status.
For Colonoscopy with biopsy (CPT 45380), published negotiated rates at New Hanover Regional Medical Center range from $1,363 to $4,951 across 4 insurers. Cigna's rate is $1,363. The median at nearby comparable hospitals is $3,279. What a patient pays depends on their plan's deductible, coinsurance and network status.
For Vaginal delivery, hospital stay (MS-DRG 807), published negotiated rates at New Hanover Regional Medical Center range from $7,180 to $11,998 across 4 insurers. UnitedHealthcare's rate is $7,180. What a patient pays depends on their plan's deductible, coinsurance and network status.
For Screening mammography, bilateral (CPT 77067), published negotiated rates at New Hanover Regional Medical Center range from $210 to $358 across 4 insurers. Aetna's rate is $256. The median at nearby comparable hospitals is $191. What a patient pays depends on their plan's deductible, coinsurance and network status.
For Major lower-extremity joint replacement without MCC (MS-DRG 470), published negotiated rates at New Hanover Regional Medical Center range from $24,184 to $44,787 across 4 insurers. Blue Cross Blue Shield's rate is $30,866. The median at nearby comparable hospitals is $29,053. What a patient pays depends on their plan's deductible, coinsurance and network status.
New Hanover Regional Medical Center has a CMS overall hospital star rating of 3 out of 5 on Medicare Care Compare (CMS data released 2026-08-13). That is lower than 42% of US hospitals.
Yes. CMS counts 0.07 Medicare-funded residents per bed at New Hanover Regional Medical Center for fiscal year 2027, so it is a teaching hospital.
Yes. Under the Hospital Readmissions Reduction Program, Medicare cuts New Hanover Regional Medical Center's base inpatient payments by an estimated 0.06% in fiscal year 2027 for more readmissions than expected.
In 2024, the most common were septicemia or severe sepsis without mv >96 hours with mcc (553 discharges), heart failure and shock with mcc (457 discharges), simple pneumonia and pleurisy with mcc (211 discharges).
New Hanover Regional Medical Center's Medicare case mix index is 2.09 for fiscal year 2027, higher than 83% of hospitals paid under the inpatient prospective payment system.
New Hanover Regional Medical Center reported 41,645 inpatient discharges and 259,037 inpatient days from Jan 1, 2025 to Dec 31, 2025.
New Hanover Regional Medical Center reported 5,917 full-time-equivalent employees on payroll from Jan 1, 2025 to Dec 31, 2025.
New Hanover Regional Medical Center reported $2.4B in net patient revenue on $7B of gross charges for Jan 1, 2025 to Dec 31, 2025, an operating margin of 10.1%, and net income of $273.1M.
New Hanover Regional Medical Center reported $40.5M of unreimbursed and uncompensated care for Jan 1, 2025 to Dec 31, 2025, including $33.7M of charity care at cost.
New Hanover Regional Medical Center's Medicare enrollment lists Ernest L Bovio as President Novant Health Coastal Reg since 2024.
Insurers' price transparency files list New Hanover Regional Medical Center under employer identification number 56-0887181 ((multi-state) New Hanover Regional Medical Center), and 1 other tax ID. 35 health plans and networks list 56-0887181 for it.
Yes. HRSA's 340B database lists New Hanover Regional Medical Center (340B ID DSH340141) as a participating disproportionate share hospital since 2003, with 70 active contract pharmacies.
1,648 clinicians who bill Medicare list New Hanover Regional Medical Center as a hospital affiliation in CMS's Doctors and Clinicians data. The largest groups are physician assistant (231), nurse practitioner (171), certified registered nurse anesthetist (153).
Yes. CMS's Provider of Services file lists DNV as the accrediting organization for New Hanover Regional Medical Center, effective 2026.
In its Medicare enrollment, New Hanover Regional Medical Center reports Novant Health Coastal Region LLC as 5% or greater direct ownership interest (100%).
CMS lists 46 services at New Hanover Regional Medical Center, including Acute Renal Dialysis, Adult Inpatient Psychiatric Care, Alcohol and/or Drug Service, Anesthesia, Audiology, Cardiac Catheterization Lab.
In CMS's 2025 Hospital Service Area file, the most Medicare inpatient stays at New Hanover Regional Medical Center came from ZIP codes 28412 (2,059), 28451 (1,897), 28405 (1,454).
New Hanover Regional Medical Center has 812 beds, including its psychiatric, rehabilitation and other subprovider units, in its latest Medicare cost report. 769 are Medicare-certified beds in CMS's Provider of Services file. Facility type: Short Term Acute Care Hospital.
New Hanover Regional Medical Center is located at 2131 South 17th Street, Wilmington, NC 28401. Its main phone number is (910) 343-7000.
New Hanover Regional Medical Center's CMS Certification Number (CCN), also called its Medicare provider number, is 340141.
The National Provider Identifier (NPI) on file for New Hanover Regional Medical Center is 1548216880.
New Hanover Regional Medical Center is affiliated with Novant Health.
New Hanover Regional Medical Center lists 20 in-network payers, including Ameri Health, Avera Health Plans, CareSource (incl Common Ground Health Coop), Centene, and is Medicare-certified. Insurance acceptance may vary by plan, so confirm coverage with your insurer or the hospital's billing department.
52 disclosed rate categories. Each shows the payer, category, code type and group with its code range, and contract type, along with how the rate compares with the state average.
Under 45 CFR Part 180, every US hospital must publish a machine-readable file of its standard charges, including gross charges, discounted cash prices and payer-specific negotiated rates, in the CMS template format. PayerPrice can help hospitals publish and maintain these files.
A chargemaster (charge description master, or CDM) is a hospital's master list of billable items, with codes, descriptions and gross charges. A chargemaster review looks at those lines for accuracy and pricing. PayerPrice can help hospitals review their chargemaster; contact us to discuss your needs.
For hospital finance and compliance teams
The data on this page comes from the files hospitals and payers publish. We help hospitals publish theirs correctly, and take a fresh look at their chargemaster.
We turn your chargemaster and payer contracts into the CMS template file, then keep it current as rates change.
{
"description": "MRI of brain (no contrast)",
"code_information": [
{ "code": "611", "type": "RC" },
{ "code": "70551", "type": "CPT" }
],
"standard_charges": [{
"setting": "outpatient",
"minimum": 250,
"maximum": 400,
"gross_charge": 1200,
"discounted_cash": 1080,
"payers_information": [
{
"payer_name": "Platform Health Insurance",
"plan_name": "PPO",
"methodology": "fee schedule",
"standard_charge_dollar": 400
},
{
"payer_name": "Region Health Insurance",
"plan_name": "HMO",
"methodology": "fee schedule",
"standard_charge_dollar": 250
}
]
}]
}Your chargemaster sets the gross charge on every claim, and many payer contracts base payment on it through percent-of-charge, lesser-of and stop-loss terms. We audit it line by line and show how your charges and negotiated rates compare with peer hospitals before your next negotiation.
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