| Room was "always" clean2024-10-01 to 2025-09-30 · 939 cases | 71 | 73 | 74.4 | | Worse than 58% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 939 cases | 11 | 8 | 7.743 | | Worse than 70% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 939 cases | 18 | 18 | 17.85 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 939 cases | 85 | 87 | 87.73 | | Worse than 63% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 939 cases | 3 | 4 | 3.695 | | Worse than 53% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 939 cases | 77 | 80 | 81.01 | | Worse than 65% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 939 cases | 91 | 91 | 92.25 | | Worse than 49% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 939 cases | 5 | 4 | 3.403 | | Worse than 61% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 939 cases | 3 | 3 | 3.844 | | Worse than 49% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 939 cases | 18 | 16 | 15.59 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 939 cases | 73 | 79 | 79.02 | | Worse than 87% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 939 cases | 89 | 91 | 90.87 | | Worse than 71% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 939 cases | 7 | 5 | 5.09 | | Worse than 72% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 939 cases | 2 | 3 | 3.141 | | Worse than 71% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 939 cases | 20 | 16 | 15.89 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 939 cases | 58 | 61 | 62.02 | | Worse than 66% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 939 cases | 76 | 77 | 77.26 | | Worse than 53% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 939 cases | 21 | 19 | 19.28 | | Worse than 58% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 939 cases | 2 | 3 | 2.711 | | Worse than 53% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 939 cases | 21 | 19 | 18.69 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 939 cases | 88 | 86 | 87.03 | | Better than 68% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 939 cases | 12 | 13 | 12.12 | | Better than 58% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 939 cases | 4 | 3 | 3.609 | | Better than 55% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 939 cases | 88 | 87 | 87.88 | | Better than 58% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 939 cases | 13 | 14 | 12.55 | | Better than 59% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 939 cases | 87 | 86 | 87.45 | | Better than 59% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 939 cases | 69 | 74 | 74.02 | | Worse than 81% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 939 cases | 10 | 7 | 6.536 | | Worse than 84% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 939 cases | 21 | 19 | 19.44 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 939 cases | 71 | 77 | 77.31 | | Worse than 86% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 939 cases | 8 | 6 | 5.536 | | Worse than 77% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 939 cases | 21 | 17 | 17.16 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 939 cases | 80 | 85 | 85 | | Worse than 85% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 939 cases | 4 | 3 | 3.507 | | Worse than 51% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 939 cases | 16 | 11 | 11.49 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 939 cases | 9 | 8 | 7.319 | | Worse than 59% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 939 cases | 21 | 20 | 19.92 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 939 cases | 70 | 72 | 72.76 | | Worse than 55% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 939 cases | 88 | 88 | 88.59 | | Worse than 45% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 939 cases | 3 | 3 | 3.453 | | Worse than 45% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 939 cases | 73 | 74 | 75.59 | | Worse than 55% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 939 cases | 10 | 9 | 8.671 | | Worse than 52% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 939 cases | 17 | 16 | 15.74 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 939 cases | 73 | 75 | 76.39 | | Worse than 60% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 939 cases | 7 | 5 | 4.693 | | Worse than 66% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 939 cases | 20 | 20 | 18.92 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 939 cases | 74 | 77 | 78.63 | | Worse than 64% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 939 cases | 6 | 4 | 3.614 | | Worse than 71% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 939 cases | 20 | 19 | 17.76 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 939 cases | 84 | 86 | 87.38 | | Worse than 65% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 939 cases | 3 | 3 | 2.129 | | Worse than 50% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 939 cases | 13 | 11 | 10.49 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 939 cases | 54 | 59 | 57.06 | | Worse than 67% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 939 cases | 13 | 9 | 9.917 | | Worse than 71% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 939 cases | 33 | 31 | 33.02 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 939 cases | 79 | 82 | 81.36 | | Worse than 66% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 939 cases | 3 | 3 | 3.313 | | Worse than 44% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 939 cases | 6 | 5 | 4.889 | | Worse than 55% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 939 cases | 69 | 71 | 71.18 | | Worse than 57% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 939 cases | 87 | 87 | 87.72 | | Worse than 49% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 939 cases | 25 | 23 | 23.93 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 939 cases | 4 | 4 | 3.789 | | Better than 42% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 939 cases | 44 | 47 | 47.66 | | Worse than 64% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 939 cases | 33 | 30 | 30.16 | | Worse than 62% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 939 cases | 23 | 22 | 22.18 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 939 cases | 3 | 3 | 3.43 | | Worse than 40% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 939 cases | 11 | 12 | 11.87 | | Better than 59% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 939 cases | 89 | 88 | 88.13 | | Better than 59% of US hospitals |