| Room was "always" clean2024-10-01 to 2025-09-30 · 600 cases | 58 | 73 | 72.59 | | Worse than 96% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 600 cases | 18 | 8 | 9.344 | | Worse than 96% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 600 cases | 24 | 18 | 18.06 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 600 cases | 78 | 87 | 85.78 | | Worse than 96% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 600 cases | 1 | 4 | 3.297 | | The lowest rating, shared by 4% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 600 cases | 71 | 80 | 79.3 | | Worse than 93% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 600 cases | 87 | 91 | 91.27 | | Worse than 93% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 600 cases | 8 | 4 | 3.882 | | Worse than 92% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 600 cases | 2 | 3 | 3.392 | | Worse than 79% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 600 cases | 21 | 16 | 16.82 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 600 cases | 75 | 79 | 79.32 | | Worse than 77% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 600 cases | 89 | 91 | 90.65 | | Worse than 71% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 600 cases | 8 | 5 | 5.032 | | Worse than 84% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 600 cases | 2 | 3 | 3.095 | | Worse than 71% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 600 cases | 17 | 16 | 15.65 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 600 cases | 50 | 61 | 60.96 | | Worse than 96% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 600 cases | 69 | 77 | 76.66 | | Worse than 95% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 600 cases | 28 | 19 | 18.89 | | Worse than 94% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 600 cases | 1 | 3 | 2.689 | | The lowest rating, shared by 7% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 600 cases | 22 | 19 | 20.15 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 600 cases | 81 | 86 | 86.27 | | Worse than 87% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 600 cases | 19 | 13 | 13.38 | | Worse than 89% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 600 cases | 2 | 3 | 3.432 | | Worse than 82% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 600 cases | 81 | 87 | 86.62 | | Worse than 89% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 600 cases | 19 | 14 | 14.94 | | Worse than 80% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 600 cases | 81 | 86 | 85.06 | | Worse than 80% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 600 cases | 70 | 74 | 73.49 | | Worse than 74% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 600 cases | 11 | 7 | 6.488 | | Worse than 90% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 600 cases | 19 | 19 | 20.02 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 600 cases | 74 | 77 | 77.34 | | Worse than 70% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 600 cases | 8 | 6 | 5.549 | | Worse than 77% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 600 cases | 18 | 17 | 17.11 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 600 cases | 81 | 85 | 85.12 | | Worse than 80% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 600 cases | 6 | 3 | 3.463 | | Worse than 86% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 600 cases | 13 | 11 | 11.41 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 600 cases | 16 | 8 | 7.366 | | Worse than 94% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 600 cases | 27 | 20 | 20.41 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 600 cases | 57 | 72 | 72.23 | | Worse than 94% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 600 cases | 82 | 88 | 88.41 | | Worse than 93% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 600 cases | 2 | 3 | 3.405 | | Worse than 78% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 600 cases | 66 | 74 | 73.17 | | Worse than 92% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 600 cases | 13 | 9 | 9.915 | | Worse than 80% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 600 cases | 21 | 16 | 16.91 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 600 cases | 65 | 75 | 73.79 | | Worse than 95% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 600 cases | 10 | 5 | 5.598 | | Worse than 91% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 600 cases | 25 | 20 | 20.61 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 600 cases | 68 | 77 | 75.55 | | Worse than 91% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 600 cases | 7 | 4 | 4.585 | | Worse than 81% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 600 cases | 25 | 19 | 19.87 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 600 cases | 79 | 86 | 85.67 | | Worse than 91% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 600 cases | 6 | 3 | 2.427 | | Worse than 92% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 600 cases | 15 | 11 | 11.9 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 600 cases | 52 | 59 | 60.98 | | Worse than 74% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 600 cases | 16 | 9 | 8.344 | | Worse than 83% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 600 cases | 32 | 31 | 30.68 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 600 cases | 77 | 82 | 82.92 | | Worse than 76% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 600 cases | 2 | 3 | 3.568 | | Worse than 76% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 600 cases | 29 | 5 | 5.892 | | Worse than 99% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 600 cases | 56 | 71 | 70.75 | | Worse than 92% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 600 cases | 74 | 87 | 87.14 | | Worse than 98% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 600 cases | 15 | 23 | 23.35 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 600 cases | 1 | 4 | 3.662 | | The lowest rating, shared by 3% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 600 cases | 35 | 47 | 45.78 | | Worse than 97% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 600 cases | 43 | 30 | 29.67 | | Worse than 96% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 600 cases | 22 | 22 | 24.55 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 600 cases | 2 | 3 | 3.311 | | Worse than 81% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 600 cases | 18 | 12 | 12.12 | | Worse than 90% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 600 cases | 82 | 88 | 87.88 | | Worse than 90% of US hospitals |