| Room was "always" clean2024-10-01 to 2025-09-30 · 541 cases | 83 | 73 | 74.33 | | Better than 84% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 541 cases | 2 | 8 | 8.534 | | Better than 91% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 541 cases | 15 | 18 | 17.14 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 541 cases | 93 | 87 | 86.41 | | Better than 92% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 541 cases | 5 | 4 | 3.426 | | The top rating, shared by 12% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 541 cases | 83 | 80 | 80.77 | | Better than 69% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 541 cases | 94 | 91 | 91.63 | | Better than 82% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 541 cases | 2 | 4 | 3.602 | | Better than 76% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 541 cases | 5 | 3 | 3.556 | | The top rating, shared by 18% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 541 cases | 15 | 16 | 15.63 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 541 cases | 84 | 79 | 80.72 | | Better than 76% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 541 cases | 93 | 91 | 91.11 | | Better than 77% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 541 cases | 3 | 5 | 5.239 | | Better than 77% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 541 cases | 4 | 3 | 3.222 | | Better than 63% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 541 cases | 13 | 16 | 14.05 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 541 cases | 66 | 61 | 63.34 | | Better than 72% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 541 cases | 83 | 77 | 77.35 | | Better than 88% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 541 cases | 13 | 19 | 17.88 | | Better than 83% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 541 cases | 4 | 3 | 2.741 | | Better than 79% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 541 cases | 21 | 19 | 18.78 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 541 cases | 84 | 86 | 85.52 | | Worse than 66% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 541 cases | 15 | 13 | 13.5 | | Worse than 63% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 541 cases | 3 | 3 | 3.259 | | Worse than 45% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 541 cases | 85 | 87 | 86.5 | | Worse than 63% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 541 cases | 17 | 14 | 15.01 | | Worse than 68% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 541 cases | 83 | 86 | 84.99 | | Worse than 68% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 541 cases | 79 | 74 | 75.68 | | Better than 78% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 541 cases | 4 | 7 | 6.382 | | Better than 81% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 541 cases | 17 | 19 | 17.94 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 541 cases | 80 | 77 | 78.63 | | Better than 65% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 541 cases | 4 | 6 | 5.824 | | Better than 70% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 541 cases | 16 | 17 | 15.54 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 541 cases | 91 | 85 | 86.24 | | Better than 88% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 541 cases | 2 | 3 | 3.456 | | Better than 75% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 541 cases | 7 | 11 | 10.31 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 541 cases | 5 | 8 | 7.42 | | Better than 73% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 541 cases | 18 | 20 | 19.27 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 541 cases | 77 | 72 | 73.31 | | Better than 70% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 541 cases | 90 | 88 | 89 | | Better than 66% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 541 cases | 4 | 3 | 3.537 | | Better than 55% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 541 cases | 79 | 74 | 75.53 | | Better than 76% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 541 cases | 5 | 9 | 8.985 | | Better than 86% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 541 cases | 16 | 16 | 15.49 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 541 cases | 78 | 75 | 75.5 | | Better than 70% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 541 cases | 4 | 5 | 5.485 | | Better than 66% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 541 cases | 18 | 20 | 19.01 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 541 cases | 81 | 77 | 77.97 | | Better than 74% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 541 cases | 2 | 4 | 4.029 | | Better than 80% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 541 cases | 17 | 19 | 18 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 541 cases | 90 | 86 | 87.06 | | Better than 77% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 541 cases | 1 | 3 | 2.397 | | Better than 77% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 541 cases | 9 | 11 | 10.54 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 541 cases | 69 | 59 | 66.14 | | Better than 80% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 541 cases | 5 | 9 | 6.398 | | Better than 77% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 541 cases | 26 | 31 | 27.47 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 541 cases | 87 | 82 | 84.83 | | Better than 85% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 541 cases | 4 | 3 | 3.981 | | Better than 56% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 541 cases | 16 | 5 | 5.466 | | Worse than 98% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 541 cases | 73 | 71 | 73.73 | | Better than 54% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 541 cases | 85 | 87 | 87.91 | | Worse than 67% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 541 cases | 11 | 23 | 20.81 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 541 cases | 3 | 4 | 3.815 | | Worse than 58% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 541 cases | 54 | 47 | 49.99 | | Better than 78% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 541 cases | 21 | 30 | 28.22 | | Better than 86% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 541 cases | 25 | 22 | 21.79 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 541 cases | 4 | 3 | 3.407 | | Better than 60% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 541 cases | 12 | 12 | 12.72 | | Better than 48% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 541 cases | 88 | 88 | 87.28 | | Better than 48% of US hospitals |