| Room was "always" clean2024-10-01 to 2025-09-30 · 509 cases | 66 | 73 | 76.5 | | Worse than 79% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 509 cases | 13 | 8 | 7.214 | | Worse than 81% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 509 cases | 21 | 18 | 16.29 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 509 cases | 83 | 87 | 88.49 | | Worse than 77% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 509 cases | 3 | 4 | 3.703 | | Worse than 53% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 509 cases | 76 | 80 | 83.57 | | Worse than 72% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 509 cases | 91 | 91 | 93.19 | | Worse than 49% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 509 cases | 4 | 4 | 3.286 | | Worse than 42% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 509 cases | 3 | 3 | 4.054 | | Worse than 49% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 509 cases | 20 | 16 | 13.14 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 509 cases | 73 | 79 | 82.31 | | Worse than 87% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 509 cases | 89 | 91 | 92.16 | | Worse than 71% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 509 cases | 6 | 5 | 4.31 | | Worse than 56% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 509 cases | 2 | 3 | 3.649 | | Worse than 71% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 509 cases | 21 | 16 | 13.38 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 509 cases | 55 | 61 | 65.98 | | Worse than 83% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 509 cases | 73 | 77 | 80 | | Worse than 78% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 509 cases | 24 | 19 | 16.29 | | Worse than 78% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 509 cases | 2 | 3 | 3.405 | | Worse than 53% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 509 cases | 21 | 19 | 17.74 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 509 cases | 85 | 86 | 87.05 | | Worse than 57% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 509 cases | 15 | 13 | 12.36 | | Worse than 63% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 509 cases | 3 | 3 | 3.622 | | Worse than 45% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 509 cases | 85 | 87 | 87.64 | | Worse than 63% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 509 cases | 17 | 14 | 13.5 | | Worse than 68% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 509 cases | 83 | 86 | 86.5 | | Worse than 68% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 509 cases | 69 | 74 | 77.5 | | Worse than 81% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 509 cases | 8 | 7 | 5.4 | | Worse than 63% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 509 cases | 23 | 19 | 17.1 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 509 cases | 71 | 77 | 80.38 | | Worse than 86% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 509 cases | 7 | 6 | 4.85 | | Worse than 64% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 509 cases | 22 | 17 | 14.78 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 509 cases | 80 | 85 | 87.63 | | Worse than 85% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 509 cases | 3 | 3 | 2.925 | | Better than 49% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 509 cases | 17 | 11 | 9.45 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 509 cases | 9 | 8 | 7.214 | | Worse than 59% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 509 cases | 23 | 20 | 18.64 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 509 cases | 68 | 72 | 74.14 | | Worse than 64% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 509 cases | 87 | 88 | 89.14 | | Worse than 58% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 509 cases | 3 | 3 | 3.541 | | Worse than 45% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 509 cases | 68 | 74 | 77.93 | | Worse than 86% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 509 cases | 10 | 9 | 8.075 | | Worse than 52% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 509 cases | 22 | 16 | 14 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 509 cases | 70 | 75 | 78.93 | | Worse than 80% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 509 cases | 4 | 5 | 4.475 | | Better than 66% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 509 cases | 26 | 20 | 16.6 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 509 cases | 74 | 77 | 81.18 | | Worse than 64% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 509 cases | 4 | 4 | 3.5 | | Better than 45% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 509 cases | 22 | 19 | 15.33 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 509 cases | 85 | 86 | 89.1 | | Worse than 56% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 509 cases | 3 | 3 | 2.175 | | Worse than 50% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 509 cases | 12 | 11 | 8.725 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 509 cases | 51 | 59 | 58.24 | | Worse than 77% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 509 cases | 12 | 9 | 9.571 | | Worse than 66% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 509 cases | 37 | 31 | 32.19 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 509 cases | 79 | 82 | 82.27 | | Worse than 66% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 509 cases | 3 | 3 | 3.459 | | Worse than 44% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 509 cases | 6 | 5 | 5.071 | | Worse than 55% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 509 cases | 73 | 71 | 72.57 | | Better than 54% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 509 cases | 88 | 87 | 88.19 | | Better than 51% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 509 cases | 21 | 23 | 22.36 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 509 cases | 4 | 4 | 3.892 | | Better than 42% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 509 cases | 42 | 47 | 53.48 | | Worse than 76% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 509 cases | 38 | 30 | 25.43 | | Worse than 87% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 509 cases | 20 | 22 | 21.1 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 509 cases | 3 | 3 | 3.73 | | Worse than 40% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 509 cases | 13 | 12 | 11.38 | | Worse than 52% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 509 cases | 87 | 88 | 88.63 | | Worse than 52% of US hospitals |