HOSPITALProprietary

VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL

Holyoke, MA

45 LOWER WESTFIELD ROAD, Holyoke, MA 01040(413) 315-4100

Not rated by CMS

CMS star rating

118

Beds

865

Inpatient discharges a year

$20.4M

Net patient revenue a year

About this hospital

VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL is a 118-bed proprietary hospital in Holyoke, MA.

CCN: 224047
County: Hampden County
Metro area: Springfield, MA MSA
Medicare contractor: Jurisdiction K, National Government Services (14011)
In Medicare since: 2023
Last CMS survey: 2023

Negotiated Rates

The data below comes from CMS-mandated price transparency data. Learn more.

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Insurance Accepted

Acceptance varies by plan and service. Confirm coverage with your insurer or the hospital's billing department.

More about this hospital

Quality
Not rated by CMS
See quality ratings
Doctors and services
Accredited by The Joint Commission
See doctors and services
Finances
$20.4M net patient revenue
- Operating margin on patient care -6.7%
- -$1.4M net income
See finances
Ownership and leadership
Owned by Lifepoint Behavioral Health Hospital Services, LLC
- Private (for profit)
- Jennifer Cox, chief executive
See ownership and leadership

Location

45 LOWER WESTFIELD ROAD, Holyoke, MA 01040

(413) 315-4100

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Every CMS quality measure

Each result CMS publishes for VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL, beside the US median and the average of MA hospitals. The rank says what share of US hospitals the result is better or worse than; counts and confidence limits are not ranked.

Inpatient psychiatric care15 measures

Measures CMS reports for the hospital's psychiatric unit or for a psychiatric hospital.

Measure	This hospital	US median	MA average	CMS comparison	US rank
Follow-up care within 30 days after psychiatric hospitalization2023-07-01 to 2024-06-30 · 40 cases	57.5	60.8	71.44		Worse than 58% of US hospitals
Follow-up care within 7 days after psychiatric hospitalization2023-07-01 to 2024-06-30 · 40 cases	45	35.5	43.85		Better than 76% of US hospitals
Hours of physical-restraint use per 1,000 psychiatric patient hours2024-01-01 to 2024-12-31 · 24,551 cases	0.15	0.05	0.2276		Better than 70% of US hospitals
Hours of seclusion use per 1,000 psychiatric patient hours2024-01-01 to 2024-12-31 · 24,551 cases	0	0.03	0.09711		The worst result, shared by 39% of US hospitals
Psychiatric patients screened for and given the flu vaccine2024-10-01 to 2025-03-31 · 309 cases	1	87	74.23		Worse than 98% of US hospitals
Medication continuation after psychiatric discharge2022-07-01 to 2024-06-30	Not Available		80.48
Readmitted to any hospital within 30 days of psychiatric discharge2022-07-01 to 2024-06-30 · 41 cases	21.5	19.1	19.98	No Different Than the National Rate	Worse than 82% of US hospitals
Psychiatric patients screened for metabolic disorders2024-01-01 to 2024-12-31 · 446 cases	6	92	80.3		Worse than 98% of US hospitals
Alcohol use brief intervention provided or offered2024-01-01 to 2024-12-31 · 144 cases	4	74	61.19		Worse than 91% of US hospitals
Alcohol use brief intervention provided2024-01-01 to 2024-12-31 · 85 cases	7	81	57.42		Worse than 96% of US hospitals
Alcohol and other drug use disorder treatment provided or offered at discharge2024-01-01 to 2024-12-31 · 116 cases	5	77	75.34		Worse than 97% of US hospitals
Alcohol and other drug use disorder treatment provided at discharge2024-01-01 to 2024-12-31 · 116 cases	5	56	58.66		Worse than 95% of US hospitals
Tobacco use treatment provided or offered at discharge2024-01-01 to 2024-12-31 · 159 cases	3	64	50.47		Worse than 88% of US hospitals
Tobacco use treatment provided at discharge2024-01-01 to 2024-12-31 · 159 cases	2	4	10.42		Worse than 55% of US hospitals
Discharged patients who received a transition record with the specified elements2024-01-01 to 2024-12-31 · 626 cases	3	77	66.04		Worse than 85% of US hospitals

Source: CMS Care Compare hospital files, latest release 2026-08-13, with program results for earlier fiscal years from CMS's archived snapshots. US medians and ranks count every hospital CMS reports; state averages are plain means of the state's reporting hospitals, not CMS's patient-weighted state rates.

Accreditation and services

The Joint Commission (since 2023)
Accreditation
None
Medical school affiliation
Private (for profit)
Ownership type
150
Medicare-certified beds
24
Registered nurses (full-time equivalent)
2023
In Medicare since

Source: CMS Provider of Services file, as reported by the hospital and state surveyors.

Size and patient volume

What VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL reported to Medicare in its latest cost report, covering Jan 1, 2025 to Jun 30, 2025.

865
Inpatient discharges
Medicare 17%, Medicaid 3%
17,048
Inpatient days
81% of available bed days used
183
Employees (full-time equivalent)

Source: CMS cost report (HCRIS) (report 824572). Figures cover the reporting period, which is not always 12 months, and are self-reported.

Utilization by payer and unit

Inpatient days and discharges VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL reported by payer. Medicare and Medicaid include their managed care plans, shown separately below.

	Medicare	Medicaid	Other	Total
Inpatient days	2,272	5,618	9,158	17,048
Discharges	148	26	691	865
Average length of stay	15.4 days	216.1 days	13.3 days	19.7 days
Average daily census	12.6	31.0	50.6	94.2

5,079
Medicaid managed care days
417 discharges

Beds and days by unit

Unit	Beds	Inpatient days	Medicare days	Occupancy
Adults & pediatrics	118	17,048	2,272	81%

Source: CMS cost report (HCRIS, Form 2552-10), report 824572, as submitted. Hospitals report these figures themselves; they are not audited financial statements. Worksheet S-3 Part I.

Where patients come from

ZIP codes with the most Medicare inpatient stays at VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL in 2025. Market share is this hospital's part of every hospital's Medicare stays from the ZIP code.

ZIP code	Stays	Of this hospital's stays	Days	Charges	Market share
01085	28	23%	564	$1.6M	1%
01060	17	14%	331	$966,811	2%
01020	16	13%	159	$464,420	1%
01104	14	11%	239	$698,090	1%
01108	13	10%	116	$332,980	1%
01301	13	10%	96	$280,403	1%
01105	12	10%	339	$976,707	1%
01107	11	9%	129	$376,793	2%

Source: CMS Hospital Service Area file. Shares are of the 124 stays from ZIP codes CMS publishes; it omits ZIP codes with fewer than 11 stays, so market shares count published stays only.

Staff and facilities

Staff by profession and the rooms and units VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL reported at its latest Medicare certification survey (2023). Counts are people, not full-time equivalents.

24
Registered nurses
7
Licensed practical nurses
3
Physicians
5
Nurse practitioners
2
Pharmacists
1
Occupational therapists
8
Social workers
1
Psychologists

Source: CMS Provider of Services file.

Income statement

Revenue, expenses and income VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL reported to Medicare for Jan 1, 2025 to Jun 30, 2025. Percentages are of net patient revenue.

Line	Amount	Share
Gross patient revenue (charges)	$57.4M	280.9%
Inpatient	$50M	244.8%
Outpatient	$7.4M	36.1%
Contractual allowances and discounts	-$36.9M	-180.9%
Net patient revenue	$20.4M	100.0%
Operating expenses	-$21.8M	-106.7%
Operating income from patient care	-$1.4M	-6.7%
Other income	$4,859	0.0%
Net income	-$1.4M	-6.7%

Gross revenue by payer

Line	Amount	Share
Traditional Medicare	$107,455	0.2%
Other payers and self-pay	$57.3M	99.8%
Total charges	$57.4M	100.0%

Source: CMS cost report (HCRIS, Form 2552-10), report 824572, as submitted. Hospitals report these figures themselves; they are not audited financial statements. Traditional Medicare is the program charges on Worksheets D-3 and D Part V; Medicaid is from Worksheet S-10.

Financial ratios

Computed from VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL's latest cost report, which covers 181 days; income and expense figures are scaled to a year.

-6.7%
Operating margin
Operating income from patient care / net patient revenue
-6.7%
Total margin
Net income / net patient revenue plus other income
10.1%
EBITDAR margin
Net income before interest, depreciation and leases (Worksheet A-7), / total revenue
59% of expenses
Personnel costs
Salaries, direct-care contract labor and core wage-related costs / operating expenses
$50.06
Average hourly wage
Adjusted salaries / paid hours (Worksheet S-3 Part II)
-5.4%
Return on assets
Net income for a year / total assets
0.32
Current ratio
Current assets / current liabilities
0.29
Quick ratio
Cash, temporary investments and net receivables / current liabilities
4 days
Days cash on hand
Cash and temporary investments / daily operating expenses excluding depreciation
59 days
Days in patient receivables
Net patient receivables / daily net patient revenue
205 days
Average payment period
Current liabilities / daily operating expenses excluding depreciation
0.82
Asset turnover
Total revenue for a year / total assets
1.9 years
Average age of plant
Accumulated depreciation / depreciation for a year

Source: CMS cost report (HCRIS, Form 2552-10), report 824572, as submitted. Hospitals report these figures themselves; they are not audited financial statements.

Balance sheet

What VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL owned and owed at the end of its reporting period (Jun 2025), across all fund types: $50.5M in total assets and a -$9.7M fund balance.

Show the balance sheet

Line	Amount	Of total assets
Cash and temporary investments	$491,732	1.0%
Patient receivables, net	$6.7M	13.2%
Inventory	$73,069	0.1%
Total current assets	$7.9M	15.7%
Property and equipment, net of depreciation	$2.9M	5.8%
Investments and other assets	$39.6M	78.5%
Total assets	$50.5M	100.0%
Current liabilities	$24.5M	48.4%
Total liabilities	$60.2M	119.2%
Fund balance (net assets)	-$9.7M	-19.2%

Source: CMS cost report (HCRIS, Form 2552-10), report 824572, as submitted. Hospitals report these figures themselves; they are not audited financial statements.

Departments

Each cost center VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL reports, largest first. Total cost includes its share of overhead; the cost-to-charge ratio is total cost / charges.

Show all 16 departments

Ancillary and outpatient departments

Department	Salaries	Total cost	Charges	Cost-to-charge
Psychiatric/psychological services	$1.1M	$1.7M	$7.4M	0.24
Drugs charged to patients		$16,539	$12,179	1.36
Laboratory		$10,995	$8,096	1.36

Inpatient units

Department	Salaries	Total cost	Charges	Cost-to-charge	Square feet
Adults & pediatrics	$4.5M	$20.3M	$50M	0.41	92,645

Overhead (general service) departments

Department	Salaries	Direct cost	Paid hours	Average hourly wage	Square feet
Administrative & general	$1.5M	$5.3M	19,104	$79.40	7,129
Cap rel costs-bldg & fixt		$3.3M			111,806
Employee benefits department	$137,333	$1.3M	1,123	$122.29
Nursing administration	$1.1M	$1.2M	9,177	$120.45
Cap rel costs-mvble equip		$660,892
Social service	$611,169	$595,726	19,395	$29.34
Operation of plant	$96,915	$544,515	2,777	$34.90	2,375
Dietary		$493,727	5,038		3,494
Pharmacy	$119,492	$378,766	2,541	$47.03
Housekeeping	$174,454	$320,203	5,032	$34.67	253
Medical records & library	$230,602	$241,218	4,191	$55.03	864
Laundry & linen service		$20,062			999

Source: CMS cost report (HCRIS, Form 2552-10), report 824572, as submitted. Hospitals report these figures themselves; they are not audited financial statements. Worksheets A, B-1, C Part I and S-3 Part II.

Frequently asked questions

About VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL's rates and hospital price transparency.

How many patients does VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL admit?

VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL reported 865 inpatient discharges and 17,048 inpatient days from Jan 1, 2025 to Jun 30, 2025.

How many employees does VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL have?

VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL reported 183 full-time-equivalent employees on payroll from Jan 1, 2025 to Jun 30, 2025.

How much revenue does VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL make?

VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL reported $20.4M in net patient revenue on $57.4M of gross charges for Jan 1, 2025 to Jun 30, 2025, an operating margin of -6.7%, and net income of -$1.4M.

Who is the CEO of VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL?

VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL's Medicare enrollment lists Jennifer Cox as CEO since 2024.

Is VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL accredited?

Yes. CMS's Provider of Services file lists The Joint Commission as the accrediting organization for VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL, effective 2023.

Who owns VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL?

In its Medicare enrollment, VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL reports Lifepoint Behavioral Health Hospital Services, LLC as 5% or greater indirect ownership interest (51%).

Where do VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL's patients come from?

In CMS's 2025 Hospital Service Area file, the most Medicare inpatient stays at VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL came from ZIP codes 01085 (28), 01060 (17), 01020 (16).

How many beds does VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL have?

VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL has 118 beds, including its psychiatric, rehabilitation and other subprovider units, in its latest Medicare cost report. 150 are Medicare-certified beds in CMS's Provider of Services file. Facility type: HOSPITAL.

Where is VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL and what is its phone number?

VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL is located at 45 LOWER WESTFIELD ROAD, Holyoke, MA 01040. Its main phone number is (413) 315-4100.

What is VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL's CCN (Medicare provider number)?

VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL's CMS Certification Number (CCN), also called its Medicare provider number, is 224047.

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{
  "description": "MRI of brain (no contrast)",
  "code_information": [
    { "code": "611", "type": "RC" },
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  ],
  "standard_charges": [{
    "setting": "outpatient",
    "minimum": 250,
    "maximum": 400,
    "gross_charge": 1200,
    "discounted_cash": 1080,
    "payers_information": [
      {
        "payer_name": "Platform Health Insurance",
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        "standard_charge_dollar": 400
      },
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        "payer_name": "Region Health Insurance",
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      }
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}

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VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL

About this hospital

Negotiated Rates

Insurance Accepted

More about this hospital

Location

Every CMS quality measure

Accreditation and services

Size and patient volume

Utilization by payer and unit

Beds and days by unit

Where patients come from

Staff and facilities

Income statement

Gross revenue by payer

Financial ratios

Balance sheet

Departments

Ancillary and outpatient departments

Inpatient units

Overhead (general service) departments

Ownership

Leadership

Officers and directors on the Medicare enrollment

Frequently asked questions

Running price transparency at a hospital like this one?

Publish a CMS-compliant machine-readable file

Get your chargemaster right for billing and payer contracts

About this hospital

Negotiated Rates

Insurance Accepted

More about this hospital

Location

Every CMS quality measure

Accreditation and services

Size and patient volume

Utilization by payer and unit

Beds and days by unit

Where patients come from

Staff and facilities

Income statement

Gross revenue by payer

Financial ratios

Balance sheet

Departments

Ancillary and outpatient departments

Inpatient units

Overhead (general service) departments

Ownership

Leadership

Officers and directors on the Medicare enrollment

Nearby hospitals

Frequently asked questions

Running price transparency at a hospital like this one?

Publish a CMS-compliant machine-readable file

Get your chargemaster right for billing and payer contracts