| Room was "always" clean2024-10-01 to 2025-09-30 · 336 cases | 80 | 73 | 74.52 | | Better than 75% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 336 cases | 6 | 8 | 7.419 | | Better than 65% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 336 cases | 14 | 18 | 18.06 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 336 cases | 90 | 87 | 87.92 | | Better than 74% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 336 cases | 4 | 4 | 3.84 | | Better than 47% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 336 cases | 87 | 80 | 82.87 | | Better than 87% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 336 cases | 95 | 91 | 93.24 | | Better than 91% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 336 cases | 1 | 4 | 3.065 | | Better than 88% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 336 cases | 5 | 3 | 4.16 | | The top rating, shared by 18% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 336 cases | 12 | 16 | 14.06 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 336 cases | 86 | 79 | 82.65 | | Better than 84% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 336 cases | 94 | 91 | 92.92 | | Better than 87% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 336 cases | 3 | 5 | 3.806 | | Better than 77% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 336 cases | 4 | 3 | 3.96 | | Better than 63% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 336 cases | 11 | 16 | 13.55 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 336 cases | 69 | 61 | 65.42 | | Better than 81% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 336 cases | 84 | 77 | 81.08 | | Better than 91% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 336 cases | 12 | 19 | 15.61 | | Better than 86% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 336 cases | 4 | 3 | 3.56 | | Better than 79% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 336 cases | 19 | 19 | 18.97 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 336 cases | 90 | 86 | 88.08 | | Better than 86% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 336 cases | 9 | 13 | 12 | | Better than 84% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 336 cases | 4 | 3 | 3.92 | | Better than 55% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 336 cases | 91 | 87 | 88 | | Better than 84% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 336 cases | 11 | 14 | 12.66 | | Better than 77% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 336 cases | 89 | 86 | 87.34 | | Better than 77% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 336 cases | 80 | 74 | 78.52 | | Better than 82% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 336 cases | 4 | 7 | 4.931 | | Better than 81% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 336 cases | 16 | 19 | 16.55 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 336 cases | 85 | 77 | 81.03 | | Better than 87% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 336 cases | 3 | 6 | 4.207 | | Better than 84% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 336 cases | 12 | 17 | 14.76 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 336 cases | 92 | 85 | 88.38 | | Better than 91% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 336 cases | 2 | 3 | 2.621 | | Better than 75% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 336 cases | 6 | 11 | 9 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 336 cases | 2 | 8 | 6.871 | | Better than 93% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 336 cases | 15 | 20 | 20.42 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 336 cases | 83 | 72 | 72.71 | | Better than 87% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 336 cases | 94 | 88 | 89.32 | | Better than 96% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 336 cases | 5 | 3 | 3.6 | | The top rating, shared by 8% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 336 cases | 83 | 74 | 78.24 | | Better than 90% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 336 cases | 3 | 9 | 6.655 | | Better than 94% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 336 cases | 14 | 16 | 15.1 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 336 cases | 81 | 75 | 78.79 | | Better than 84% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 336 cases | 1 | 5 | 3.931 | | Better than 96% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 336 cases | 18 | 20 | 17.28 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 336 cases | 87 | 77 | 80.31 | | Better than 93% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 336 cases | 1 | 4 | 2.862 | | Better than 91% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 336 cases | 12 | 19 | 16.83 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 336 cases | 92 | 86 | 89.79 | | Better than 87% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 336 cases | 1 | 3 | 2.034 | | Better than 77% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 336 cases | 7 | 11 | 8.172 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 336 cases | 64 | 59 | 57.42 | | Better than 65% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 336 cases | 8 | 9 | 10.39 | | Better than 53% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 336 cases | 28 | 31 | 32.19 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 336 cases | 85 | 82 | 80.56 | | Better than 71% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 336 cases | 4 | 3 | 3.08 | | Better than 56% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 336 cases | 1 | 5 | 4.258 | | Better than 91% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 336 cases | 83 | 71 | 72.1 | | Better than 87% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 336 cases | 93 | 87 | 88.96 | | Better than 90% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 336 cases | 16 | 23 | 23.65 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 336 cases | 5 | 4 | 4.08 | | The top rating, shared by 24% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 336 cases | 55 | 47 | 52.07 | | Better than 81% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 336 cases | 21 | 30 | 24.24 | | Better than 86% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 336 cases | 24 | 22 | 23.69 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 336 cases | 4 | 3 | 3.92 | | Better than 60% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 336 cases | 7 | 12 | 10.66 | | Better than 92% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 336 cases | 93 | 88 | 89.34 | | Better than 92% of US hospitals |