| Room was "always" clean2024-10-01 to 2025-09-30 · 1,761 cases | 68 | 73 | 72.27 | | Worse than 71% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 1,761 cases | 14 | 8 | 9.85 | | Worse than 86% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 1,761 cases | 18 | 18 | 17.88 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 1,761 cases | 83 | 87 | 85.97 | | Worse than 77% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 1,761 cases | 3 | 4 | 3.301 | | Worse than 53% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 1,761 cases | 76 | 80 | 78.79 | | Worse than 72% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 1,761 cases | 91 | 91 | 90.82 | | Worse than 49% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 1,761 cases | 6 | 4 | 4.903 | | Worse than 76% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 1,761 cases | 3 | 3 | 3.204 | | Worse than 49% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 1,761 cases | 18 | 16 | 16.31 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 1,761 cases | 78 | 79 | 79.46 | | Worse than 55% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 1,761 cases | 91 | 91 | 90.77 | | Better than 45% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 1,761 cases | 5 | 5 | 5.717 | | Better than 44% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 1,761 cases | 3 | 3 | 3.075 | | Worse than 37% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 1,761 cases | 17 | 16 | 14.82 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 1,761 cases | 58 | 61 | 60.14 | | Worse than 66% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 1,761 cases | 76 | 77 | 75.68 | | Worse than 53% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 1,761 cases | 22 | 19 | 21.5 | | Worse than 65% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 1,761 cases | 2 | 3 | 2.462 | | Worse than 53% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 1,761 cases | 20 | 19 | 18.36 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 1,761 cases | 85 | 86 | 84.09 | | Worse than 57% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 1,761 cases | 14 | 13 | 14.95 | | Worse than 53% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 1,761 cases | 3 | 3 | 2.935 | | Worse than 45% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 1,761 cases | 86 | 87 | 85.05 | | Worse than 53% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 1,761 cases | 15 | 14 | 17.13 | | Worse than 51% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 1,761 cases | 85 | 86 | 82.87 | | Worse than 51% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 1,761 cases | 74 | 74 | 74.33 | | Better than 48% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 1,761 cases | 6 | 7 | 7.087 | | Better than 53% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 1,761 cases | 20 | 19 | 18.58 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 1,761 cases | 77 | 77 | 77.43 | | Worse than 49% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 1,761 cases | 5 | 6 | 6.146 | | Better than 53% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 1,761 cases | 18 | 17 | 16.43 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,761 cases | 84 | 85 | 85.2 | | Worse than 57% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,761 cases | 3 | 3 | 3.728 | | Better than 49% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,761 cases | 13 | 11 | 11.07 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 1,761 cases | 9 | 8 | 8.69 | | Worse than 59% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 1,761 cases | 25 | 20 | 20 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 1,761 cases | 66 | 72 | 71.31 | | Worse than 72% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 1,761 cases | 87 | 88 | 87.94 | | Worse than 58% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 1,761 cases | 3 | 3 | 3.269 | | Worse than 45% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 1,761 cases | 72 | 74 | 73.43 | | Worse than 62% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 1,761 cases | 13 | 9 | 10.45 | | Worse than 80% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 1,761 cases | 15 | 16 | 16.13 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 1,761 cases | 74 | 75 | 74.03 | | Worse than 52% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 1,761 cases | 6 | 5 | 6.592 | | Worse than 51% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 1,761 cases | 20 | 20 | 19.38 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 1,761 cases | 72 | 77 | 75.78 | | Worse than 76% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 1,761 cases | 8 | 4 | 5.34 | | Worse than 88% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 1,761 cases | 20 | 19 | 18.88 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,761 cases | 83 | 86 | 84.54 | | Worse than 72% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,761 cases | 4 | 3 | 3.437 | | Worse than 72% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 1,761 cases | 13 | 11 | 12.02 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 1,761 cases | 66 | 59 | 63.8 | | Better than 72% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 1,761 cases | 6 | 9 | 8.469 | | Better than 70% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 1,761 cases | 28 | 31 | 27.73 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 1,761 cases | 87 | 82 | 83.87 | | Better than 85% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 1,761 cases | 4 | 3 | 3.774 | | Better than 56% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 1,761 cases | 8 | 5 | 6.124 | | Worse than 76% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 1,761 cases | 66 | 71 | 70.88 | | Worse than 69% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 1,761 cases | 85 | 87 | 87.15 | | Worse than 67% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 1,761 cases | 26 | 23 | 22.99 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 1,761 cases | 3 | 4 | 3.602 | | Worse than 58% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 1,761 cases | 45 | 47 | 46.49 | | Worse than 58% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 1,761 cases | 32 | 30 | 32.79 | | Worse than 57% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 1,761 cases | 23 | 22 | 20.73 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 1,761 cases | 3 | 3 | 3.151 | | Worse than 40% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 1,761 cases | 12 | 12 | 13.65 | | Better than 48% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 1,761 cases | 88 | 88 | 86.35 | | Better than 48% of US hospitals |