| Room was "always" clean2024-10-01 to 2025-09-30 · 166 cases | 85 | 73 | 75.54 | | Better than 89% of US hospitals |
| Room was "sometimes" or "never" clean2024-10-01 to 2025-09-30 · 166 cases | 2 | 8 | 7.269 | | Better than 91% of US hospitals |
| Room was "usually" clean2024-10-01 to 2025-09-30 · 166 cases | 13 | 18 | 17.19 | | |
| Cleanliness - linear mean score2024-10-01 to 2025-09-30 · 166 cases | 94 | 87 | 87.52 | | Better than 95% of US hospitals |
| Cleanliness - star rating2024-10-01 to 2025-09-30 · 166 cases | 5 | 4 | 3.667 | | The top rating, shared by 12% of US hospitals |
| Nurses "always" communicated well2024-10-01 to 2025-09-30 · 166 cases | 83 | 80 | 81.81 | | Better than 69% of US hospitals |
| Nurse communication - linear mean score2024-10-01 to 2025-09-30 · 166 cases | 93 | 91 | 92.67 | | Better than 69% of US hospitals |
| Nurses "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 166 cases | 3 | 4 | 2.962 | | Better than 58% of US hospitals |
| Nurse communication - star rating2024-10-01 to 2025-09-30 · 166 cases | 4 | 3 | 3.905 | | Better than 51% of US hospitals |
| Nurses "usually" communicated well2024-10-01 to 2025-09-30 · 166 cases | 14 | 16 | 15.23 | | |
| Doctors "always" communicated well2024-10-01 to 2025-09-30 · 166 cases | 84 | 79 | 80.92 | | Better than 76% of US hospitals |
| Doctor communication - linear mean score2024-10-01 to 2025-09-30 · 166 cases | 93 | 91 | 91.76 | | Better than 77% of US hospitals |
| Doctors "sometimes" or "never" communicated well2024-10-01 to 2025-09-30 · 166 cases | 4 | 5 | 4.692 | | Better than 62% of US hospitals |
| Doctor communication - star rating2024-10-01 to 2025-09-30 · 166 cases | 4 | 3 | 3.476 | | Better than 63% of US hospitals |
| Doctors "usually" communicated well2024-10-01 to 2025-09-30 · 166 cases | 12 | 16 | 14.38 | | |
| Staff "always" explained2024-10-01 to 2025-09-30 · 166 cases | 64 | 61 | 63.69 | | Better than 64% of US hospitals |
| Communication about medicines - linear mean score2024-10-01 to 2025-09-30 · 166 cases | 82 | 77 | 79.29 | | Better than 84% of US hospitals |
| Staff "sometimes" or "never" explained2024-10-01 to 2025-09-30 · 166 cases | 14 | 19 | 17.19 | | Better than 78% of US hospitals |
| Communication about medicines - star rating2024-10-01 to 2025-09-30 · 166 cases | 4 | 3 | 3.19 | | Better than 79% of US hospitals |
| Staff "usually" explained2024-10-01 to 2025-09-30 · 166 cases | 22 | 19 | 19.12 | | |
| Discharge information - linear mean score2024-10-01 to 2025-09-30 · 166 cases | 95 | 86 | 88.43 | | Better than 99% of US hospitals |
| No, staff "did not" give patients this information2024-10-01 to 2025-09-30 · 166 cases | 5 | 13 | 10.12 | | Better than 97% of US hospitals |
| Discharge information - star rating2024-10-01 to 2025-09-30 · 166 cases | 5 | 3 | 3.952 | | The top rating, shared by 8% of US hospitals |
| Yes, staff "did" give patients this information2024-10-01 to 2025-09-30 · 166 cases | 95 | 87 | 89.88 | | Better than 97% of US hospitals |
| No, staff "did not" give patients information about help after discharge2024-10-01 to 2025-09-30 · 166 cases | 6 | 14 | 11.58 | | Better than 97% of US hospitals |
| Yes, staff "did" give patients information about help after discharge2024-10-01 to 2025-09-30 · 166 cases | 94 | 86 | 88.42 | | Better than 97% of US hospitals |
| Doctors "always" explained things so they could understand2024-10-01 to 2025-09-30 · 166 cases | 79 | 74 | 76 | | Better than 78% of US hospitals |
| Doctors "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 166 cases | 6 | 7 | 5.958 | | Better than 53% of US hospitals |
| Doctors "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 166 cases | 15 | 19 | 18.04 | | |
| Doctors "always" listened carefully2024-10-01 to 2025-09-30 · 166 cases | 83 | 77 | 79.21 | | Better than 81% of US hospitals |
| Doctors "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 166 cases | 4 | 6 | 5.083 | | Better than 70% of US hospitals |
| Doctors "usually" listened carefully2024-10-01 to 2025-09-30 · 166 cases | 13 | 17 | 15.71 | | |
| Doctors "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 166 cases | 89 | 85 | 87.21 | | Better than 77% of US hospitals |
| Doctors "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 166 cases | 2 | 3 | 3 | | Better than 75% of US hospitals |
| Doctors "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 166 cases | 9 | 11 | 9.792 | | |
| Patients who gave a rating of "6" or lower (low)2024-10-01 to 2025-09-30 · 166 cases | 8 | 8 | 7 | | Worse than 48% of US hospitals |
| Patients who gave a rating of "7" or "8" (medium)2024-10-01 to 2025-09-30 · 166 cases | 19 | 20 | 19.62 | | |
| Patients who gave a rating of "9" or "10" (high)2024-10-01 to 2025-09-30 · 166 cases | 73 | 72 | 73.38 | | Better than 54% of US hospitals |
| Overall hospital rating - linear mean score2024-10-01 to 2025-09-30 · 166 cases | 89 | 88 | 88.67 | | Better than 55% of US hospitals |
| Overall hospital rating - star rating2024-10-01 to 2025-09-30 · 166 cases | 4 | 3 | 3.571 | | Better than 55% of US hospitals |
| Staff "always" explained new medications2024-10-01 to 2025-09-30 · 166 cases | 77 | 74 | 77.29 | | Better than 66% of US hospitals |
| Staff "sometimes" or "never" explained new medications2024-10-01 to 2025-09-30 · 166 cases | 6 | 9 | 7.583 | | Better than 79% of US hospitals |
| Staff "usually" explained new medications2024-10-01 to 2025-09-30 · 166 cases | 17 | 16 | 15.13 | | |
| Nurses "always" explained things so they could understand2024-10-01 to 2025-09-30 · 166 cases | 84 | 75 | 77.71 | | Better than 92% of US hospitals |
| Nurses "sometimes" or "never" explained things so they could understand2024-10-01 to 2025-09-30 · 166 cases | 2 | 5 | 3.958 | | Better than 90% of US hospitals |
| Nurses "usually" explained things so they could understand2024-10-01 to 2025-09-30 · 166 cases | 14 | 20 | 18.33 | | |
| Nurses "always" listened carefully2024-10-01 to 2025-09-30 · 166 cases | 77 | 77 | 80 | | Better than 49% of US hospitals |
| Nurses "sometimes" or "never" listened carefully2024-10-01 to 2025-09-30 · 166 cases | 5 | 4 | 3.083 | | Worse than 55% of US hospitals |
| Nurses "usually" listened carefully2024-10-01 to 2025-09-30 · 166 cases | 18 | 19 | 16.92 | | |
| Nurses "always" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 166 cases | 87 | 86 | 89.04 | | Better than 53% of US hospitals |
| Nurses "sometimes" or "never" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 166 cases | 4 | 3 | 1.792 | | Worse than 72% of US hospitals |
| Nurses "usually" treated them with courtesy and respect2024-10-01 to 2025-09-30 · 166 cases | 9 | 11 | 9.167 | | |
| "Always" quiet at night2024-10-01 to 2025-09-30 · 166 cases | 62 | 59 | 54.19 | | Better than 58% of US hospitals |
| "Sometimes" or "never" quiet at night2024-10-01 to 2025-09-30 · 166 cases | 9 | 9 | 11.46 | | Worse than 47% of US hospitals |
| "Usually" quiet at night2024-10-01 to 2025-09-30 · 166 cases | 29 | 31 | 34.35 | | |
| Quietness - linear mean score2024-10-01 to 2025-09-30 · 166 cases | 84 | 82 | 79.14 | | Better than 63% of US hospitals |
| Quietness - star rating2024-10-01 to 2025-09-30 · 166 cases | 4 | 3 | 2.905 | | Better than 56% of US hospitals |
| "NO", patients would not recommend the hospital (they probably would not or definitely would not recommend it)2024-10-01 to 2025-09-30 · 166 cases | 6 | 5 | 4.692 | | Worse than 55% of US hospitals |
| "YES", patients would definitely recommend the hospital2024-10-01 to 2025-09-30 · 166 cases | 68 | 71 | 72.5 | | Worse than 61% of US hospitals |
| Recommend hospital - linear mean score2024-10-01 to 2025-09-30 · 166 cases | 86 | 87 | 88.71 | | Worse than 58% of US hospitals |
| "YES", patients would probably recommend the hospital2024-10-01 to 2025-09-30 · 166 cases | 26 | 23 | 22.81 | | |
| Recommend hospital - star rating2024-10-01 to 2025-09-30 · 166 cases | 3 | 4 | 4.048 | | Worse than 58% of US hospitals |
| Staff "always" explained possible side effects2024-10-01 to 2025-09-30 · 166 cases | 50 | 47 | 50.08 | | Better than 63% of US hospitals |
| Staff "sometimes" or "never" explained possible side effects2024-10-01 to 2025-09-30 · 166 cases | 21 | 30 | 27.21 | | Better than 86% of US hospitals |
| Staff "usually" explained possible side effects2024-10-01 to 2025-09-30 · 166 cases | 29 | 22 | 22.71 | | |
| Summary star rating2024-10-01 to 2025-09-30 · 166 cases | 4 | 3 | 3.619 | | Better than 60% of US hospitals |
| No, staff "did not" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 166 cases | 4 | 12 | 10.29 | | Better than 98% of US hospitals |
| Yes, staff "did" give patients information about possible symptoms2024-10-01 to 2025-09-30 · 166 cases | 96 | 88 | 89.71 | | Better than 98% of US hospitals |